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XE
Senior Technical Support Specialist
XR Extreme Reach
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- Full-time
The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a…
Added 1 min ago
C
Claim Support Specialist
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- Full-time
The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily with adjusters,…
Added 1 min ago
C
Bilingual Claim Support Specialist
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Toronto, ON
- Full-time
KEY OBJECTIVE: The Claim Support Specialist will provide support and administrative assistance to the Claims Department. Contact is with both internal and external stakeholders, primarily…
Added 1 min ago
M
Hub Patient Services Specialist (12-Month Contract)
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- Full-time
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Added 2 mins ago
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Mortgage Specialist
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- Full-time
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Added 2 mins ago
B
Mortgage Specialist
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Client Service Specialist, Commercial Banking - Markham, Ontario
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Added 2 mins ago
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Indigenous Education Specialist (Part-Time Freelance)
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…disabilities may request accommodation at any stage of the recruitment process, including as part of their…
Added 15 mins ago
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Claims Specialist
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PC
Site Budget Coordinator
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Canada
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Added 15 mins ago
AB
Infrastructure Services Coordinator (hybrid 3 days a week in office)
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Added 15 mins ago
RH
Accounts Receivable Specialist
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…Niagara region, is seeking an experienced Accounts Receivable Specialist to join their team. This position is ideal for a high-volume AR professional who thrives in a fast-paced…
Added 16 mins ago
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Indigenous Education Specialist (Part-Time Freelance)
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WHS Specialist
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Talent Acquisition Specialist
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Added 46 mins ago
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Senior investigations Advisor
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Peninsula Canada

Onboarding Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

About Us

Peninsula Canada is a provider of external HR and OHS solutions; including: employment relations, health and safety advice; consultancy, BrightHR Software, and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland, and Labrador; with foreseeable plans of branching out to all provinces across Canada! Peninsula Canada is a division of the Peninsula Group based in Manchester, England! Peninsula Group operates in: UK, Australia, New Zealand and, most recently, Canada. We employ over 2,500 people globally!

Peninsula Canada opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

The Role of

As an Onboarding Specialist, you will be the first point of contact for any new clients to assist in completing the welcome calls and complete the overall on-boarding process, to set our clients up for success in their client journey within Peninsula. You will also be the first point of contact for any client issues, concerns and retention enquiries. It is essential that you understand the client’s needs and provide solutions.

Day-to-Day Duties and Responsibilities

In this critical role, you'll also act as the liaison for our clients, ensuring they receive a top-tier, seamless experience right from the outset. Beyond merely being the first point of contact, your involvement will influence how our clients perceive the value of partnering with Peninsula. Your capability to juggle administrative duties, coupled with your commitment to ensuring every client’s journey is smooth, will be the hallmark of your success.
Key individual for contacting new clients within the same day of signing to conduct the welcome calls as needed
Welcome our VIP clients within the same day of signing, emphasizing their value and introducing our tailored services.
Offer consistent and superior support, ensuring high engagement and maximum utility of our services.
Booking all applicable meetings with various team consultants to ensure the service appointments are in place as a part of their on-boarding.
Schedule, manage, and reschedule crucial onboarding meetings with various team consultants, ensuring every client engagement starts on the right foot.
Rescheduling any outstanding or missed meetings scheduled during the welcome calls to complete the requirements to deliver the applicable service to our clients
Conduct follow-up care calls to gather client feedback and ensure satisfaction
Review client service issues and decide on when a case needs to be forwarded to the Collections dept. and ensure the seamless handover when applicable
Undertake administrative duties related to the Customer Solutions team, including progress reporting, tracking outstanding tasks, and other delegated tasks.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organization.

Education/Experience

Minimum of one (1) year experience in a client facing / client satisfaction role.
Must have experience in client services, negotiations, and escalation management.
Previous experience of Salesforce is considered an asset.

Work Hours

Monday to Friday; shifts vary depending on business needs. However, this position will primarily operate from 12:00PM – 8:30PM.

What you Bring to the Team

Stellar service delivery, showcased by your exceptional communication skills.
A keen eye for detail, with the ability to thrive in our dynamic, fast-paced environment.
Independence in execution, but also a team player when needed.
Proficiency with Microsoft Office tools.
An enthusiastic, proactive approach with a proven ability to handle pressure and challenges with a solution-oriented mindset.

Why Work for Peninsula?

Peninsula has been voted one of the best companies to work for by the Glassdoor Awards. Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued.

Also:

Day off on your birthday
Enhanced Benefits with Health and Dental Coverage
We offer a Registered Retirement Savings Plan (RRSP) Matching Program
Downtown Location
Vacation Days increase after 2- and 5-years’ service.

Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.

#SuccessStartsHere

This posting is for an existing vacancy.

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More about this job

Responsibilities

Contact new clients promptly, conduct welcome and follow-up calls, and coordinate onboarding meetings to help clients begin using Peninsula’s services successfully. Address client concerns, support retention, escalate or hand over relevant cases, and manage administrative tracking and reporting.

Requirements

At least one year of experience in a client-facing or client satisfaction role is required, along with experience in client services, negotiations, and escalation management. Candidates should have strong communication and organizational skills, proficiency with Microsoft Office, and the ability to work independently and collaboratively; Salesforce experience is an asset.

Skills

Client Onboarding
Client Service
Customer Satisfaction
Communication
Negotiation
Escalation Management
Meeting Scheduling
Administrative Support
Progress Reporting
Task Tracking
Retention Support
Problem Solving
Attention To Detail
Microsoft Office
Salesforce

Benefits

Birthday Day Off
Health Coverage
Dental Coverage
RRSP Matching Program
Vacation Days Increase With Service

Visa sponsorship

Not detected in the job text

Keywords

Client Onboarding
Welcome Calls
Client Services
Customer Satisfaction
Client Retention
Escalation Management
Negotiations
Salesforce
Microsoft Office
Meeting Scheduling
Follow-Up Calls
Client Feedback
Administrative Duties
Progress Reporting
Task Tracking
Collections
Human Resources
Occupational Health And Safety
HR Consultancy
BrightHR Software
AI

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