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Penske

Operations Coordinator

Ottawa, ON, Canada

Pay: Salary: 26$ - 29$/hour
Job type: Full-time
Experience: 2 years+ experience in customer service financial administrative experience requirement
Posting language: English
Posted: Sep 28, 2026

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Original job description

Location: 2323 Stevenage Dr, Ottawa, ON K1G 3W1

Schedule : Monday to Friday 8:00-16:30

Salary: 26$ - 29$/hour

Position Summary

The Operations Coordinator will complete administrative processes of the branch (branches) that support operational efficiency, effectiveness, customer satisfaction and profitability. The Operations Coordinator will provide superior customer service and communication to internal and external customers. This position will support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.

Key Responsibilities:

Financial Operations

Oversight of accounts receivable process and maintain local collection contacts to support centralized function.

Monitor weekly and monthly lease, contract maintenance, and special billing, and take the initiative to resolve any issues in a timely fashion. Establish and Control all related processes to support customer service and branch profitability.

Fleet Operations

Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.

Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support that is not maintenance related.

Partner with Fleet Services and establish a collaborative relationship of local / centralized functions to support licensing, permitting, citations and other fleet operations.

Process Analytics

Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.

Use systems or reports such as Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement.

Other Responsibilities

Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.

Projects and tasks as assigned by Branch Financial Manager and District Financial Manager.

Qualifications

Qualifications:

High school diploma or equivalent required, degree preferred

Interpersonal and relationship building skills with an ability to collaborate with branch team members.

Competent written and verbal communication skills

2 years+ experience in customer service financial administrative experience requirement

Agile and quick learner, enjoys collaborative projects and continuous education

Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

Regular, predictable, full attendance is an essential function of the job

Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is committed to the principle of equity in employment

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

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More about this job

Responsibilities

The Operations Coordinator manages administrative processes to support branch efficiency, financial performance, and customer satisfaction. They are responsible for overseeing accounts receivable, fleet service activities, and maintaining accurate personnel and financial reports.

Requirements

Candidates must have a high school diploma or equivalent, with a degree preferred, and at least 2 years of experience in customer service and financial administration. Proficiency in Microsoft Office suite and strong interpersonal communication skills are required for this role.

Skills

Administrative processes
Customer service
Financial operations
Accounts receivable
Fleet services
Process analytics
Billing
Payroll processing
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Qlikview
AS400
Data analysis
Communication

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Administrative
Financial Manager
Accounts Receivable
Fleet Operations
Licensing
Permitting
Billing
Credit Memos
Qlikview
AS400
Payroll
Personnel Files
Customer Service
Logistics
Transportation
Data Analysis
Reporting
Microsoft Office
Process Improvement

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