Field Product Advisor
- Vancouver, BC, Canada
For this full-time position working at this location, the anticipated annualized base pay range will be from $71000 - $131800 / year. · Full-time
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Job details
- Pay
- For this full-time position working at this location, the anticipated annualized base pay range will be from $71000 - $131800 / year.
- Job type
- Full-time
- Apply by
- Experience
- 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
- Posting language
- English
- Posted
Original job description
Job Description
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.
We have an opportunity for a Field Product Advisor to join our Sanford, NC team. You will deliver expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.
You Will
For this full-time position working at this location, the anticipated annualized base pay range will be from $71000 - $131800 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.
Benefits
As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.
We have an opportunity for a Field Product Advisor to join our Sanford, NC team. You will deliver expert-level products and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.
You Will
- Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance.
- Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards.
- Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
- Build and manage relationships with third party service partners, reinforcing product performance and adhering to Pentair standards.
- Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
- Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.
- 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
- Strong interpersonal and communication skills, with the ability to simplify complex technical concepts.
- Demonstrated ability to manage and collaborate with third-party service providers.
- Travel required up to 50% depending on region and event activity.
- Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor’s degree
For this full-time position working at this location, the anticipated annualized base pay range will be from $71000 - $131800 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs. This position may be eligible for other forms of compensation such as, annual incentive bonus.
Benefits
As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
More about this job
Responsibilities
Provide on-site and virtual technical support, product training, and demonstrations while building relationships with customers and third-party service partners. Support product launches and warranty readiness, and relay field insights to Sales, Product Management, Customer Support, Training, and Engineering teams.
Requirements
Requires at least five years of experience in technical support, product training, or field service in a manufacturing, mechanical, or industrial setting, along with strong communication and collaboration skills. Experience managing third-party service providers is required; pool equipment, HVAC, plumbing, or electrical trade experience and a bachelor’s degree are preferred, and travel may reach 50%.
Skills
- Technical Support
- Product Training
- Field Service
- Product Knowledge
- Installation Best Practices
- Technical Communication
- Live Demonstrations
- Product Launch Support
- Field Validation
- Warranty Readiness
- Cross-Functional Collaboration
- Customer Education
- Field Feedback Analysis
Benefits
- Health Benefits
- 401(k)
- Employee Stock Purchase Program
- Disability Benefits
- Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Parental Leave
- Caregiver Leave
- Tuition Reimbursement
- Paid Time Off
- Wellness Programs
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
- Education
- Sales
- Engineering
Keywords
- Water Solutions
- Technical Support
- Product Training
- Field Service
- Product Demonstrations
- Installation Best Practices
- Product Launches
- Field Validation
- Warranty Readiness
- Warranty Analysis
- Third-Party Service Partners
- Sales
- Product Management
- Customer Support
- Training and Education
- Engineering
- Pool Equipment
- HVAC
- Plumbing
- Electrical
- Manufacturing
- Mechanical
- Industrial
- Customer Relationships
- Field Feedback
- Travel