Closed listing
Field Product Advisor - Eastern Canada
- Cambridge, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Description
Position Summary
The Field Product Advisor serves as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level product and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.
Key Responsibilities
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
Position Summary
The Field Product Advisor serves as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level product and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.
Key Responsibilities
- Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance
- Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards
- Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams
- Build and manage relationships with third party service partners, reinforcing product performance and adhere to Pentair standards
- Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
- Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates
- 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
- Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
- Demonstrated ability to manage and collaborate with third-party service providers
- Travel required up to 50% depending on region and event activity
- Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor’s degree
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
More about this job
Responsibilities
Provide on-site and virtual technical support, product training, and demonstrations while managing relationships with customers and third-party service partners. Support product launches and share field insights with Sales, Product, Engineering, Warranty, and Training teams to improve product performance and education.
Requirements
Requires at least five years of experience in technical support, product training, or field service in a manufacturing, mechanical, or industrial setting, along with strong communication and collaboration skills. Experience managing third-party service providers is required; pool equipment, HVAC, plumbing, or electrical experience and a bachelor’s degree are preferred.
Skills
- Technical Support
- Product Training
- Field Service
- Product Demonstrations
- Cross-Functional Collaboration
- Product Launch Support
- Field Validation
- Warranty Readiness
- Technical Communication
- Installation Best Practices
- Product Knowledge
- Customer Support
- Field Feedback Analysis
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Education
- Manufacturing
- Trades
Keywords
- Pool Equipment
- Technical Support
- Product Training
- Field Service
- Product Demonstrations
- Product Launches
- Field Validation
- Warranty Readiness
- Product Management
- Engineering
- Sales
- Customer Support
- Training and Education
- Third-Party Service Partners
- Installation Best Practices
- Product Performance
- HVAC
- Plumbing
- Electrical
- Manufacturing
- Mechanical
- Industrial
- Trade Shows
- Regional Training Events
- Field Feedback