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Added 19 days ago
Team Manager Disability Claims Administrator & Payment
The Canada Life Assurance Company
Vancouver, BC
…complicated, largely manual calculation is crucial to paying claims accurately. Canada Life’s ability to perform calculations in an accurate manner is critical to meeting customer…
Added 19 days ago
Bilingual Disability Case Manager
People Corporation
Calgary, AB · Vancouver, BC · Winnipeg, MB · Burlington, ON · Ottawa, ON · Toronto, ON · ON - Coughlin Ottawa
Full-time
The Bilingual Disability Case Manager is required to process short-term disability claims for payment by applying established policies and procedures. They will also provide administrative…
Added 1 day ago
Construction Contract Administrator - Mechanical
Stantec
Calgary, AB
Full-time
Stantec is currently seeking a Mechanical Construction Administrator to join our Buildings Business Unit based in Calgary and delivering projects in the Alberta region.
Added 2 days ago
Human Resources & Payroll Administrator
TG Appliance Group Inc.
Brampton, ON
Full-time
Position Title: Human Resources & Payroll Administrator
Added 2 days ago
Customer Service Administrator - Auto Body (Woodstock)
Assured Automotive
Woodstock, ON
Full-time
The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works…
Added 3 days ago
Customer Service Administrator - Auto Body (Woodstock)
Boyd Group Services
Woodstock, ON
Full-time
The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works…
Added 4 days ago
Project Administrator-Equipment
trane technologies
Dartmouth, NS
Full-time
Trane has a new exciting opportunity to join our organization as a Project Administrator in our Darthmouth , Nova-Scotia, Equipment group.
Added 3 days ago
Project Administrator-Equipment
Trane Technologies
Dartmouth, NS
Full-time
Trane has a new exciting opportunity to join our organization as a Project Administrator in our Darthmouth , Nova-Scotia, Equipment group.
Added 3 days ago
Client Service Administrator - Winnipeg (Parkview)
HearingLife Canada
Winnipeg, MB
Full-time
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure…
Added 3 days ago
Client Service Administrator - Whitby (604 Garden St)
HearingLife Canada
Whitby, ON
Full-time
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure…
Added 3 days ago
Service Administrator
Cummins
Mount Pearl, NL
Full-time
We are looking for a talented Service Administrator to join our Distribution business in Mount Pearl, NL. will make an impact in the following ways:
Added 4 days ago
Client Service Administrator - Winnipeg (Parkview)
Demant Group
Winnipeg, MB
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure…
Added 4 days ago
Client Service Administrator - Whitby (604 Garden St)
Demant Group
Whitby, ON
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure…
Added 4 days ago
Human Resources Administrator
Rise Air
Saskatoon, SK
Manage employee benefits and disability programs, including benefits administration, provider liaison, WCB, STD/LTD claims management, and return-to-work coordination.
Added 5 days ago
Technical Service Coordinator (Valve Repair Shop)
Source Atlantic Ltd.
Mount Uniacke, NS
The Technical Service Administrator plays a key role in delivering exceptional customer support and ensuring the efficient execution of industrial valve service and repair activities. This…
Added 4 days ago
Senior Financial System Analyst
WCB-Alberta
Edmonton, AB · Greater Edmonton Metropolitan Area
Full-time
As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers.…
Added 6 days ago
Unclaimed Property Administrator
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
At Manulife, our mission is to help make decisions easier and lives better. As an Unclaimed Property Administrator, you will play a key role in ensuring unclaimed property requests are…
Added 11 days ago
Claims Examiner
Burns & Wilcox
Toronto, ON
$70,000 to $90,000 CAD / year
Full-time
Kaufman Claims is seeking an experienced Claims Examiner to manage a portfolio of property and marine claims in a third-party administrator (TPA) environment. The successful candidate will…
Added 11 days ago
Senior Contract Administrator
Morson Edge (Canada)
Toronto, ON · North York, ON
$60 to $85 CAD / hour
Contract
The Senior Contract Administrator will provide professional contract administrative services including responding to requests and assigned tasks, providing project support, reviewing…
Added 16 days ago
Payroll & Benefits Administrator
East Penn Canada
Courtice, ON
Full-time
Are you a detail-driven Payroll & Benefits Administrator who takes pride in accuracy, compliance, and supporting employees through critical moments?
Added 12 days ago
Senior Financial Systems Analyst
WCB-Alberta
Edmonton, AB
Full-time
As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers.…
Added 1 month ago
Claim Administrator
THE EMPIRE LIFE INS. CO
Kingston, ON
Full-time
Manage Total Disability claims by calling or writing to claimants for an update on their condition and determining next action needed.
Added 1 month ago
Claim Administrator - 12-month Contract
THE EMPIRE LIFE INS. CO
Kingston, ON
Full-time · Contract
Manage Total Disability claims by calling or writing to claimants for an update on their condition and determining next action needed.
Added 17 days ago
Disability Case Administrator (Acting)
Toronto District School Board
Toronto, ON
$89,365 to $107,249 CAD / year
Contract
Reporting to the Manager, Disability Case Management, the Disability Case Administrator will be responsible for administration of the Board’s short term leave disability plan (STLDP) and…
Added 18 days ago
Senior Human Resources Generalist
Gallaher Signature Living
Windsor, ON
Full-time
Serve as the internal People & Culture liaison between employees, managers, and the company’s third-party leave administrator.

People Corporation

Bilingual Disability Case Manager

Calgary, AB, Canada
Vancouver, BC, Canada
Winnipeg, MB, Canada
Burlington, ON, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
ON - Coughlin Ottawa, Canada

Pay: The base salary for this position is between $60,000 - $67,000 annually.
Job type: Full-time
Experience: 3+ years experience in disability claims adjudication or case management
Posting language: English
Posted: Sep 1, 2026

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Original job description

We are seeking a Bilingual Disability Case Manager to join our Coughlin team in Ottawa, Burlington, or Winnipeg, though we are flexible on location.

If you are bilingual (French and English) and an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.

The Bilingual Disability Case Manager is required to process short-term disability claims for payment by applying established policies and procedures. They will also provide administrative support to clients, members, and insurers to allow effective and prompt processing of all disability claims. In addition, the Bilingual Disability Case Manager will be a direct liaison with Trustees, employers, and members to provide information regarding procedures and claim status to the plan consultants and other company staff as needed.

The Bilingual Disability Case Manager will:

Review disability claims to determine fitness for work and ongoing eligibility and entitlement to benefits based on medical documentation, functional abilities, job demands, and contractual provisions
In collaboration with the client and treatment providers, develop and implement case management plans focused on recovery and timely return to work
Conduct regular assessments to understand the client’s ongoing functional abilities, recovery, and treatment needs
Determine work-readiness and develop suitable RTW programs
Identify barriers impacting recovery or RTW and coordinate expedited health care or rehabilitation services
Manage cases until return to work or claim resolution

To be successful as the Bilingual Disability Case Manager with Coughlin & Associates, you will need:

Completion of a Bachelor’s degree or diploma in a health-related field or disability management
3+ years experience in disability claims adjudication or case management
Full fluency in French and English
A high degree of confidentiality as you will have access to a moderate range of confidential information
Strong judgement and critical thinking skills - able to exercise judgement in various situations and ensure work is completed in a timely and accurate fashion in order to meet deadlines
Accuracy and Precision - an ability to detect errors before they have negative impact
Communication skills - responding to clients, members or other external contacts, preparing correspondence, assisting with appeals, etc.
Strong assessment and decision-making skills
Strong understanding of medical and mental health conditions and treatments
To effectively manage and resolve conflict

All-star candidates will have:

Proficiency using the Microsoft Suite - MS Word, Excel, Outlook, etc...
A customer service-focused mentality with a positive outlook and a high level of accountability
The ability to prioritize and multi-task in a fast-paced environment

What's in it for you:

Learn by working alongside our experts.
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation

About Coughlin & Associates Ltd.:

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

Group benefits consulting and plan marketing
Plan administration and correspondence
Claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions, and public service organizations.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected]

The base salary for this position is between $60,000 - $67,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc.). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

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More about this job

Responsibilities

The Bilingual Disability Case Manager processes short-term disability claims by reviewing medical documentation to determine eligibility and fitness for work. They also collaborate with clients and treatment providers to develop recovery plans and facilitate a timely return to work.

Requirements

Candidates must hold a Bachelor’s degree or diploma in a health-related field or disability management and possess at least 3 years of experience in claims adjudication. Full fluency in both French and English is mandatory for this role.

Skills

Disability claims adjudication
Case management
Bilingual
French
English
Medical documentation review
Return to work planning
Critical thinking
Communication skills
Assessment skills
Decision-making
Conflict resolution
Microsoft Suite
Customer service
Accountability
Time management

Benefits

Extended health care
Dental benefits
Retirement savings plan
Health & Wellness offerings
Mental Health programs

Visa sponsorship

Not detected in the job text

Keywords

Disability Management
Claims Adjudication
Case Management
Health
Wellness
Return to Work
RTW
Medical Documentation
Functional Abilities
Rehabilitation
Microsoft Word
Microsoft Excel
Microsoft Outlook
Group Benefits
Insurance
Third Party Administrator
Consulting
Mental Health
Confidentiality
Appeals

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