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People Corporation

Bilingual IT Support Analyst

Laval, QC, Canada
QC - PC Laval, Canada

The base salary for this position is between $60,000 - $70,000 annually. · Full-time

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Job details

Pay: The base salary for this position is between $60,000 - $70,000 annually.
Job type: Full-time
Experience: Minimum of 1 to 3 years of hands-on experience in a technical desk support, workstation configuration, or desktop engineering environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

The Bilingual On-Site IT Support Analyst delivers prompt, high-quality, and professional technical assistance to end-users directly at their physical workspaces. This role functions as a key component of the local IT infrastructure team, resolving complex hardware, software, and network issues while ensuring seamless communication in both designated corporate languages (typically English and French).

The Bilingual IT Support Analyst will:

Provide comprehensive Tier 1 and Tier 2 technical resolution and troubleshooting face-to-face, fluently adapting to the user's preferred language.
Install, configure, stage, test, and maintain desktop PCs, laptops, mobile devices, local printers, and peripheral business hardware.
Diagnose and resolve standard enterprise application errors, operating system flaws (Windows, macOS), and user access issues.
Log, track, update, escalate, and resolve user requests in accordance with strict Service Level Agreements (SLAs) using enterprise IT Service Management (ITSM) systems.
Assist with basic local network routing, Wi-Fi connectivity setups, Active Directory user account management, and multi-factor authentication resets.

To be successful as a Bilingual IT Support Analyst with People Corporation, you will need:

Complete professional, native, or near-native verbal and written fluency in both English and French
Minimum of 1 to 3 years of hands-on experience in a technical desk support, workstation configuration, or desktop engineering environment.
Demonstrated understanding of Microsoft Windows 10/11, macOS, Microsoft 365 core suites, Active Directory administration, and PC imaging utilities.
Superior interpersonal skills with a proven track record of maintaining calm, helpful communication during critical systems downtime.

What’s in It for You

Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.

The base salary for this position is between $60,000 - $70,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.

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More about this job

Responsibilities

The analyst provides Tier 1 and Tier 2 technical support to end-users at their physical workspaces, resolving hardware, software, and network issues. They are also responsible for installing and maintaining desktop equipment while managing user requests through enterprise ITSM systems.

Requirements

Candidates must possess native or near-native fluency in both English and French and have 1 to 3 years of hands-on technical desk support experience. Proficiency in Windows, macOS, Microsoft 365, and Active Directory administration is required.

Skills

Technical support
Troubleshooting
Hardware installation
Software configuration
Network routing
Wi-Fi connectivity
Active Directory
Multi-factor authentication
Windows 10/11
MacOS
Microsoft 365
ITSM systems
Bilingualism
Customer service

Benefits

Extended health care
Dental benefits
Retirement savings plan
Health and wellness offerings
Mental health programs

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Desktop Engineering
Workstation Configuration
Windows 10
Windows 11
MacOS
Microsoft 365
Active Directory
PC Imaging
ITSM
SLA
Network Routing
Wi-Fi
Multi-factor Authentication
Hardware Maintenance
Technical Troubleshooting
Bilingual
Customer Support

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