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Added 7 mins ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
Post-secondary education in Business Administration, Data Analytics, Commerce, Project Management, or a related discipline an asset.
Added 7 mins ago
LC
Senior Product Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
We are seeking a Senior Product Analyst, People Technology & Analytics to support the governance, lifecycle management, and optimization of our Microsoft 365 product and licensing portfolio.
Added 7 mins ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 7 mins ago
D
Chief Compliance Officer
Desjardins
Toronto, ON
- Full-time
…products and services. Within Desjardins, Desjardins Global Asset Management (DGAM) brings together investment management expertise serving institutional and other investors. The…
Added 7 mins ago
AS
Senior Technical Business Analyst – CABL Initiative
Apex Systems
Montreal, QC
- $70 to $71 USD / hour
- Contract
McKesson Canada is seeking a Senior Business Analyst to support the CABL initiative, partnering with business stakeholders, MBA subject matter experts, and data engineering teams. This role…
Added 7 mins ago
AL
Développeur(euse) C# / C# Developer
Axis Lighting
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…Drawings, BOM configurations, manufacturing details, Product Data Management etc. The C# Developer performs programming analysis such as investigating the feasibility of developing new or…
Added 7 mins ago
TG
Financial Analyst
Tri-Mach Group (TMG)
Elmira, ON
- $75,000 to $90,000 CAD / year
- Full-time
We are seeking a Financial Analyst to join our dynamic team. As part of our finance team, you support business operations through the preparation of annual budgets for various departments…
Added 7 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 7 mins ago
M
Payroll Analyst (Time)
Manpower
Calgary, AB
- Contract
We are currently looking for a Contract Payroll Analyst (Time) to join our team.
Added 22 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
…including Sales & Trading to provide banking, securities, and asset management services to clients globally. Global Business Services & Operations recruits highly motivated individuals who…
Added 22 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…including Sales & Trading to provide banking, securities, and asset management services to clients globally. Global Business Services & Operations recruits highly motivated individuals who…
Added 22 mins ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Risk, the Senior Risk Analyst’s accountabilities include:
Added 37 mins ago
C
Analyst, Global Asset Management
CIBC
Toronto, ON
- Full-time
As part of the Global Asset Management team, you will participate in a program designed to provide broad exposure to different areas of the business. Working with a variety of teams and…
Added 37 mins ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
We are looking for a Business Intelligence Analyst – Data and Automation to join our CPI Power Electronics team. This is a hands-on role responsible for turning business needs and data from…
Added 37 mins ago
AM
Equity Research Analyst (Toronto or Boston)
AGF Management
Toronto, ON
- Full-time
Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private markets…
Added 37 mins ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
Remote, Canada
- Full-time
- Remote
As the Senior GIS Analyst, you will develop and maintain advanced web-based GIS applications, maps, and data systems that support services across The Corporation of Norfolk County. You’ll…
Added 37 mins ago
Senior Analyst, Identity Lifecycle Management
Scotiabank
Toronto, ON
The Identity Lifecycle Management team within the Identity and Access Management Operations is responsible for the execution of established security controls pertaining to identity and…
Added 37 mins ago
Manager, Financial Analysis - Finance
Scotiabank
Toronto, ON
Review Reconciliations prepared by Sr. Analyst for intercompany accounts; analyze and resolve differences
Added 37 mins ago
CO
BUSINESS ANALYST 311 #67732
City of Toronto
Toronto, ON
- Full-time
The Business Analyst 311 identifies opportunities to improve established processes, deliver priorities, use cases, requirements and governance practices, and leads cross-divisional…
Added 52 mins ago
BUSINESS ANALYST 311
City of Toronto
Toronto, ON
The Business Analyst 311 identifies opportunities to improve established processes, deliver priorities, use cases, requirements and governance practices, and leads cross-divisional…
Added 1 hour ago
AC
Analyste en contrôle des stocks
ALTEN Canada
Montreal, QC
- Full-time
To support the growth of our client in the aeronautics sector, ALTEN Canada is recruiting a Materials Control Analyst whose role will be to optimize inventory management and coordinate…
Added 1 hour ago
UC
Databricks Data Platform Engineer
Univedge Consulting LLC
Canada
- Contract
…pipelines, you will build the foundation that every data engineer, analyst, and data scientist depends on, including workspaces, compute, Unity Catalog governance, deployment pipelines, and…
Added 1 hour ago
CL
Transportation Warranty Analyst
Charger Logistics Inc.
Brampton, ON
- Full-time
Experience with claims management systems and processes would be considered as an asset.
Added 1 hour ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
ON · Simcoe, ON
- Full-time
As the Senior GIS Analyst, you will develop and maintain advanced web-based GIS applications, maps, and data systems that support services across The Corporation of Norfolk County. You'll…
Added 1 hour ago
TM
Senior Financial Analyst
The Mason Group - Strategic Search Partners
Burlington, ON
- $105,000 to $115,000 CAD / year
- Full-time
Our client is seeking a highly analytical and business-focused Senior Financial Analyst to join their Finance team. The Senior Financial Analyst is an integral part of the Corporate Finance…

PeoplePilot

AI Support Analyst – Level 2.5

Montreal, QC, Canada

$110,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

AI Support Analyst – Level 2.5

📍 Location: Montreal, Quebec, Canada

🏢 Work Model: Hybrid

💰 Salary: CAD $110,000–$120,000 per year

About the Role

We are seeking an AI Support Analyst – Level 2.5 to provide frontline end-user support across the firm's AI product portfolio.

The role involves answering user questions, troubleshooting common and intermediate issues, documenting queries and resolutions, and escalating complex technical issues to Level 3 engineering teams.

The AI portfolio includes Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, and other AI products introduced to the organization, such as Zoom AI Companion.

Each analyst will maintain working knowledge of the full AI portfolio while serving as the primary point of contact for one assigned AI product.

Key Responsibilities

Respond to end-user questions across helpdesk tickets, support channels, email, and direct queries for the full AI product portfolio.
Troubleshoot and resolve common and intermediate AI-related issues at first contact.
Escalate complex engineering issues to Level 3 teams with clear and complete technical context.
Document every user query, troubleshooting step, and resolution in a structured format.
Build and maintain a knowledge base to support the development of a future AI support agent.
Assist Level 3 engineering teams and QA testers by reproducing issues, gathering evidence, and validating fixes.
Own one AI product as the primary point of contact while maintaining working knowledge of all supported AI products.
Provide support coverage for the partner location.
Maintain and improve self-help content, FAQs, and end-user guidance.
Ensure smooth handover of open issues between locations during shift changes.

Required Skills & Qualifications

Experience in technical support, service desk, or application support within an enterprise environment.
Familiarity with Microsoft 365 (M365) and a strong interest in AI products.
Ability to quickly learn new AI tools, products, and features.
Experience with ticketing and knowledge management tools, such as:
ServiceNow
Jira
Confluence
Strong verbal and written communication skills.
Excellent customer-facing troubleshooting and user-support skills.
Experience reading and writing technical documentation.
Ability to document queries and resolutions in a structured and consistent manner.
Strong collaboration, knowledge-sharing, and mentoring skills.

Core Skills

AI Product Support
Level 2 / Level 2.5 Technical Support
Enterprise Service Desk
Application Support
Microsoft 365
Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira / Confluence
Incident Management
Technical Troubleshooting
Issue Triage and Escalation
Knowledge Management
Technical Documentation
QA Support and Issue Reproduction
ITIL Processes
Cross-location Support and Handover

Preferred Qualifications

Experience supporting banking or financial services environments.
Experience mentoring teammates and colleagues.
Strong knowledge-sharing and team-development practices.
Understanding of ITIL processes and structured escalation procedures.
For candidates based in Montreal, English/French bilingual communication is an asset.

Ideal Candidate Profile

We are looking for a customer-focused technical support professional who can troubleshoot enterprise AI products, communicate effectively with end users, maintain accurate support documentation, and coordinate with engineering and QA teams.

Candidates with enterprise service desk, application support, Microsoft 365, ServiceNow, Jira, and knowledge management experience are encouraged to apply.

How to Apply

Please share your updated resume highlighting your experience in enterprise technical support, application support, Microsoft 365, AI tools, ticketing systems, troubleshooting, and technical documentation.

Apply About employer

More about this job

Responsibilities

Provide frontline support for the organization’s AI products by answering user questions, troubleshooting issues, documenting resolutions, and escalating complex problems to Level 3 engineering teams. Maintain knowledge resources, assist with issue reproduction and fix validation, serve as the primary contact for one assigned product, and coordinate support coverage and handovers across locations.

Requirements

Candidates should have enterprise technical support, service desk, or application support experience, familiarity with Microsoft 365, and the ability to learn AI products quickly. Strong customer communication, troubleshooting, structured documentation, ticketing and knowledge-management experience, and collaboration skills are required; financial-services experience and ITIL knowledge are preferred.

Skills

AI Product Support
Technical Support
Enterprise Service Desk
Application Support
Microsoft 365
Microsoft Copilot
ChatGPT
Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira
Incident Management
Technical Troubleshooting
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

AI Product Support
Microsoft 365
Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira
Confluence
Enterprise Service Desk
Application Support
Incident Management
Issue Triage
Technical Troubleshooting
Escalation Procedures
Knowledge Management
Technical Documentation
QA Support
Issue Reproduction
ITIL Processes
End-User Support
Financial Services
Cross-Location Support
Shift Handover

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