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Added 9 mins ago
H
Production Support Specialist
Hays
Toronto, ON
- Contract
We are looking for a Technical Production Support Analyst who is interested in distributed systems and working with high-scale services. The successful candidate enjoys working in a…
Added 9 mins ago
ML
Technical Field Service Analyst - Contract
Maple Leaf Foods Inc
AB · Edmonton, AB
- Contract
The Technical Field Service Analyst is responsible for providing support to the Technical Services Supervisor and Breeder Service Technician. This includes collecting and analyzing data,…
Added 9 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 24 mins ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
The Business Performance Analyst (BPA) supports the integrity, performance, and governance of Infrastructure Ontario’s real estate inventory processes by delivering data analysis,…
Added 24 mins ago
LC
Senior Product Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Senior Product Analyst, People Technology & Analytics - Brampton, ON
Added 24 mins ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 24 mins ago
AS
Lead FinOps Analyst: Cloud, Network & Infrastructure
Apex Systems
Mississauga, ON
- $100 to $101 USD / hour
- Contract
McKesson is seeking a **Lead FinOps Analyst: Cloud, Network & Infrastructure** to own financial and consumption outcomes across its Cloud, Network, and Infrastructure services. This…
Added 24 mins ago
AS
Senior Technical Business Analyst – CABL Initiative
Apex Systems
Montreal, QC
- $70 to $71 USD / hour
- Contract
McKesson Canada is seeking a Senior Business Analyst to support the CABL initiative, partnering with business stakeholders, MBA subject matter experts, and data engineering teams. This role…
Added 24 mins ago
AL
Développeur(euse) C# / C# Developer
Axis Lighting
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Confirms project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.
Added 24 mins ago
TG
Financial Analyst
Tri-Mach Group (TMG)
Elmira, ON
- $75,000 to $90,000 CAD / year
- Full-time
Tri-Mach is a leading provider of sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years,…
Added 24 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 24 mins ago
M
Payroll Analyst (Time)
Manpower
Calgary, AB
- Contract
We are currently looking for a Contract Payroll Analyst (Time) to join our team.
Added 39 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 39 mins ago
T
Senior Information Security Analyst - Detection Engineering
TD
Toronto, ON
- Full-time
We are seeking a Senior Information Security Analyst to support enterprise cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop…
Added 39 mins ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 53 mins ago
C
Analyst, Global Asset Management
CIBC
Toronto, ON
- Full-time
Assist with research, data gathering, and analysis related to markets, the economy, investment themes, and business priorities.
Added 53 mins ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
Remote, Canada
- Full-time
- Remote
As the Senior GIS Analyst, you will develop and maintain advanced web-based GIS applications, maps, and data systems that support services across The Corporation of Norfolk County. You’ll…
Added 53 mins ago
Distribution Analyst
CONA Services
Brampton, ON
The Distribution Analyst works in our Distribution Centre of Excellence to transforms distribution, delivery, customer, and operational data into actionable insights that improve service,…
Added 53 mins ago
Distribution Analyst
CONA Services
Brampton, ON
The Distribution Analyst works in our Distribution Centre of Excellence to transforms distribution, delivery, customer, and operational data into actionable insights that improve service,…
Added 53 mins ago
Senior Analyst, Identity Lifecycle Management
Scotiabank
Toronto, ON
Provide reports and data, as requested, for audits and walkthroughs of internal controls ILM owned processes
Added 53 mins ago
Manager, Financial Analysis - Finance
Scotiabank
Toronto, ON
…Reporting, is responsible for the accuracy and completeness of the data from operation/accounting systems and coordinating with various teams to submit financial statements to the Bank on a…
Added 53 mins ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
…Fusion and other enterprise applications, including APIs, web services, file-based interfaces, data transformations, integration mappings, exception handling, and reconciliation…
Added 53 mins ago
Senior Data Analyst
Government of Alberta
AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
Added 54 mins ago
VT
AI & Process Improvement Analyst (New Grad)
Valwell Technologies
AB · Edmonton, AB
- Full-time
This is an analyst and builder blend. You do not need to be a software developer. You need to be sharp, numerate, curious about how things work, and able to use today's AI tools to build…
Added 54 mins ago
RS
Application Analyst - C / Sybase
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
…Minerals. Technology and Innovations Ministry requires the services of an experienced C, PowerBuilder and Sybase application system analyst, that preferably has experience with Oil and Gas…

PeoplePilot

AI Support Analyst – Level 2.5

Montreal, QC, Canada

$110,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

AI Support Analyst – Level 2.5

📍 Location: Montreal, Quebec, Canada

🏢 Work Model: Hybrid

💰 Salary: CAD $110,000–$120,000 per year

About the Role

We are seeking an AI Support Analyst – Level 2.5 to provide frontline end-user support across the firm's AI product portfolio.

The role involves answering user questions, troubleshooting common and intermediate issues, documenting queries and resolutions, and escalating complex technical issues to Level 3 engineering teams.

The AI portfolio includes Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, and other AI products introduced to the organization, such as Zoom AI Companion.

Each analyst will maintain working knowledge of the full AI portfolio while serving as the primary point of contact for one assigned AI product.

Key Responsibilities

Respond to end-user questions across helpdesk tickets, support channels, email, and direct queries for the full AI product portfolio.
Troubleshoot and resolve common and intermediate AI-related issues at first contact.
Escalate complex engineering issues to Level 3 teams with clear and complete technical context.
Document every user query, troubleshooting step, and resolution in a structured format.
Build and maintain a knowledge base to support the development of a future AI support agent.
Assist Level 3 engineering teams and QA testers by reproducing issues, gathering evidence, and validating fixes.
Own one AI product as the primary point of contact while maintaining working knowledge of all supported AI products.
Provide support coverage for the partner location.
Maintain and improve self-help content, FAQs, and end-user guidance.
Ensure smooth handover of open issues between locations during shift changes.

Required Skills & Qualifications

Experience in technical support, service desk, or application support within an enterprise environment.
Familiarity with Microsoft 365 (M365) and a strong interest in AI products.
Ability to quickly learn new AI tools, products, and features.
Experience with ticketing and knowledge management tools, such as:
ServiceNow
Jira
Confluence
Strong verbal and written communication skills.
Excellent customer-facing troubleshooting and user-support skills.
Experience reading and writing technical documentation.
Ability to document queries and resolutions in a structured and consistent manner.
Strong collaboration, knowledge-sharing, and mentoring skills.

Core Skills

AI Product Support
Level 2 / Level 2.5 Technical Support
Enterprise Service Desk
Application Support
Microsoft 365
Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira / Confluence
Incident Management
Technical Troubleshooting
Issue Triage and Escalation
Knowledge Management
Technical Documentation
QA Support and Issue Reproduction
ITIL Processes
Cross-location Support and Handover

Preferred Qualifications

Experience supporting banking or financial services environments.
Experience mentoring teammates and colleagues.
Strong knowledge-sharing and team-development practices.
Understanding of ITIL processes and structured escalation procedures.
For candidates based in Montreal, English/French bilingual communication is an asset.

Ideal Candidate Profile

We are looking for a customer-focused technical support professional who can troubleshoot enterprise AI products, communicate effectively with end users, maintain accurate support documentation, and coordinate with engineering and QA teams.

Candidates with enterprise service desk, application support, Microsoft 365, ServiceNow, Jira, and knowledge management experience are encouraged to apply.

How to Apply

Please share your updated resume highlighting your experience in enterprise technical support, application support, Microsoft 365, AI tools, ticketing systems, troubleshooting, and technical documentation.

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More about this job

Responsibilities

Provide frontline support for the organization’s AI products by answering user questions, troubleshooting issues, documenting resolutions, and escalating complex problems to Level 3 engineering teams. Maintain knowledge resources, assist with issue reproduction and fix validation, serve as the primary contact for one assigned product, and coordinate support coverage and handovers across locations.

Requirements

Candidates should have enterprise technical support, service desk, or application support experience, familiarity with Microsoft 365, and the ability to learn AI products quickly. Strong customer communication, troubleshooting, structured documentation, ticketing and knowledge-management experience, and collaboration skills are required; financial-services experience and ITIL knowledge are preferred.

Skills

AI Product Support
Technical Support
Enterprise Service Desk
Application Support
Microsoft 365
Microsoft Copilot
ChatGPT
Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira
Incident Management
Technical Troubleshooting
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

AI Product Support
Microsoft 365
Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira
Confluence
Enterprise Service Desk
Application Support
Incident Management
Issue Triage
Technical Troubleshooting
Escalation Procedures
Knowledge Management
Technical Documentation
QA Support
Issue Reproduction
ITIL Processes
End-User Support
Financial Services
Cross-Location Support
Shift Handover

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