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Added 10 mins ago
VP
Canadian Business Immigration Lawyer
Vialto Partners
Vancouver, BC · Montreal, QC
- Full-time
As a Canadian Business Immigration Lawyer, you will manage a diverse portfolio of corporate immigration matters, advising multinational organizations and foreign nationals on temporary…
Added 25 mins ago
NB
Portfolio Management Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a portfolio management analyst at National Bank Financial (NBF) is mainly about supporting portfolio managers and serving NBF's investment advisors and their clients. This…
Added 25 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 25 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 25 mins ago
Total Rewards Analyst - Maternity Leave Replacement
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head…
Added 25 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 25 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 25 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $74,297 to $99,063 CAD / year
- Full-time
- Remote
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 55 mins ago
ED
Sr. Analyst, Mid-Market Lending-Western Region - EN 817
Export Development Canada | Exportation et développement Canada
Winnipeg, MB
- $74,297 to $99,063 CAD / year
- Full-time
The Mid‑Market Lending team is seeking a Senior Analyst to support the origination, underwriting, execution, and ongoing management of senior and junior debt transactions and the associated…
Added 1 hour ago
C
Project Analyst Co-op- Winter 2027
CIBC
Toronto, ON
- Full-time
…and Platform team, where we support enterprise project and portfolio management through data, insights, and continuous improvement. As a Data Analyst Co-op, you’ll contribute to the ongoing…
Added 1 hour ago
Senior Analyst, NAV Solutions and Oversight (18-Month Contract)
Scotiabank
Toronto, ON
o Provide detailed reporting and analytics to SGAM NAV Solutions, portfolio managers, and business partners.
Added 1 hour ago
YO
CRE - Marketing Analyst
YFK Office Lease
Toronto, ON
- Full-time
Role Description The CRE – Marketing Analyst is a full-time, on-site role based in the Greater Toronto Area, Canada. This role is responsible for analyzing market data, tenant trends, and…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
KL
Specialized Information Technology Analyst (Infrastructure)
Kativik llisarniliriniq
Montreal, QC
- Full-time
Under the supervision of the Computer Systems Coordinator, the Specialized Information Technology Analyst is responsible for analyzing, implementing, coordinating, and managing projects…
Added 2 hours ago
D&
Financial Analyst, Commercial FP&A
Day & Ross
Somerville, NB
- Full-time
…revenue strategy and financial rigour. As a Commercial Finance Analyst, you will serve as the financial partner to our sales organisation - translating pipeline activity, customer wins and…
Added 2 hours ago
E
Business Analyst Specialist I - Marketing & Risk Management
Enbridge
Calgary, AB
- Full-time
Build strong business relationships, monitor stakeholder satisfaction, support portfolio modernization and simplification, and identify opportunities to improve services and delivery.
Added 2 hours ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
…support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects…
Added 2 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
FR
Sustainability Analyst (TOR)
Fitch Ratings
Toronto, ON
- Full-time
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.
Added 3 hours ago
W
Senior Analyst - Credit and Collections
Wesco
Markham, ON
- Full-time
As the Senior Analyst – Credit and Collections, you will be responsible for managing the accounts receivable for a portfolio of customers, including collecting payments, maintaining…
Added 3 hours ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
…profitable growth. A key responsibility is to lead a team of Analyst and Senior Analysts, with a mandate to train, develop and…
Added 3 hours ago
Quality Designer Co-op (Summer 2027)
Electronic Arts
Vancouver, BC
…Analysts, Engineers to help establish best practices for our analyst family. You will help build QA solutions and processes that enable us to deliver the best quality product for our…
Added 3 hours ago
MC
Manager, Business Banking Credit
Meridian Credit Union
Guelph, ON
- $79,100 to $110,000 CAD / year
- Full-time
…profitable growth. A key responsibility is to lead a team of Analyst and Senior Analysts, with a mandate to train, develop and…
Added 4 hours ago
Business Analyst - Systems
The St. Lawrence Seaway Management Corporation
Cornwall, ON
Provide expertise on the use of the applications in the portfolio, including ESRI ArcGIS and Asset Investment Planning, support users, assess system support issues and apply the required…
Added 4 hours ago
W
Venture Capital Analyst
Workpal.id
Canada
- Full-time
We’re looking for a highly analytical and driven Venture Capital Analyst to support our investment team across deal sourcing, market research, due diligence, and portfolio analysis. This…

PeoplePilot

AI Support Analyst – Level 2.5

Montreal, QC, Canada

$110,000 to $120,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

AI Support Analyst – Level 2.5

📍 Location: Montreal, Quebec, Canada

🏢 Work Model: Hybrid

💰 Salary: CAD $110,000–$120,000 per year

About the Role

We are seeking an AI Support Analyst – Level 2.5 to provide frontline end-user support across the firm's AI product portfolio.

The role involves answering user questions, troubleshooting common and intermediate issues, documenting queries and resolutions, and escalating complex technical issues to Level 3 engineering teams.

The AI portfolio includes Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, and other AI products introduced to the organization, such as Zoom AI Companion.

Each analyst will maintain working knowledge of the full AI portfolio while serving as the primary point of contact for one assigned AI product.

Key Responsibilities

Respond to end-user questions across helpdesk tickets, support channels, email, and direct queries for the full AI product portfolio.
Troubleshoot and resolve common and intermediate AI-related issues at first contact.
Escalate complex engineering issues to Level 3 teams with clear and complete technical context.
Document every user query, troubleshooting step, and resolution in a structured format.
Build and maintain a knowledge base to support the development of a future AI support agent.
Assist Level 3 engineering teams and QA testers by reproducing issues, gathering evidence, and validating fixes.
Own one AI product as the primary point of contact while maintaining working knowledge of all supported AI products.
Provide support coverage for the partner location.
Maintain and improve self-help content, FAQs, and end-user guidance.
Ensure smooth handover of open issues between locations during shift changes.

Required Skills & Qualifications

Experience in technical support, service desk, or application support within an enterprise environment.
Familiarity with Microsoft 365 (M365) and a strong interest in AI products.
Ability to quickly learn new AI tools, products, and features.
Experience with ticketing and knowledge management tools, such as:
ServiceNow
Jira
Confluence
Strong verbal and written communication skills.
Excellent customer-facing troubleshooting and user-support skills.
Experience reading and writing technical documentation.
Ability to document queries and resolutions in a structured and consistent manner.
Strong collaboration, knowledge-sharing, and mentoring skills.

Core Skills

AI Product Support
Level 2 / Level 2.5 Technical Support
Enterprise Service Desk
Application Support
Microsoft 365
Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira / Confluence
Incident Management
Technical Troubleshooting
Issue Triage and Escalation
Knowledge Management
Technical Documentation
QA Support and Issue Reproduction
ITIL Processes
Cross-location Support and Handover

Preferred Qualifications

Experience supporting banking or financial services environments.
Experience mentoring teammates and colleagues.
Strong knowledge-sharing and team-development practices.
Understanding of ITIL processes and structured escalation procedures.
For candidates based in Montreal, English/French bilingual communication is an asset.

Ideal Candidate Profile

We are looking for a customer-focused technical support professional who can troubleshoot enterprise AI products, communicate effectively with end users, maintain accurate support documentation, and coordinate with engineering and QA teams.

Candidates with enterprise service desk, application support, Microsoft 365, ServiceNow, Jira, and knowledge management experience are encouraged to apply.

How to Apply

Please share your updated resume highlighting your experience in enterprise technical support, application support, Microsoft 365, AI tools, ticketing systems, troubleshooting, and technical documentation.

Apply About employer

More about this job

Responsibilities

Provide frontline support for the organization’s AI products by answering user questions, troubleshooting issues, documenting resolutions, and escalating complex problems to Level 3 engineering teams. Maintain knowledge resources, assist with issue reproduction and fix validation, serve as the primary contact for one assigned product, and coordinate support coverage and handovers across locations.

Requirements

Candidates should have enterprise technical support, service desk, or application support experience, familiarity with Microsoft 365, and the ability to learn AI products quickly. Strong customer communication, troubleshooting, structured documentation, ticketing and knowledge-management experience, and collaboration skills are required; financial-services experience and ITIL knowledge are preferred.

Skills

AI Product Support
Technical Support
Enterprise Service Desk
Application Support
Microsoft 365
Microsoft Copilot
ChatGPT
Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira
Incident Management
Technical Troubleshooting
Knowledge Management

Visa sponsorship

Not detected in the job text

Keywords

AI Product Support
Microsoft 365
Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Zoom AI Companion
ServiceNow
Jira
Confluence
Enterprise Service Desk
Application Support
Incident Management
Issue Triage
Technical Troubleshooting
Escalation Procedures
Knowledge Management
Technical Documentation
QA Support
Issue Reproduction
ITIL Processes
End-User Support
Financial Services
Cross-Location Support
Shift Handover

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