Title: Desktop Senior Engineer
📍 Location: Montreal, Quebec, Canada
🏢 Work Model: Hybrid
💰 Salary: CAD $110,000–$120,000 per year
📅 Experience: 8+ years in End User Computing (EUC) and Desktop Support
About the Role
We are looking for an experienced Desktop Senior Engineer to support enterprise end-user computing environments, desktop technologies, endpoint management, and virtual desktop infrastructure.
The ideal candidate will have strong expertise in Windows 10/11, macOS, Microsoft 365, Microsoft Intune, SCCM/MECM, Active Directory, Entra ID, and virtual desktop technologies. Experience supporting large enterprise or banking and financial services environments is preferred.
Key Responsibilities
- Provide advanced desktop and End User Computing (EUC) support across Windows and macOS environments.
- Support Microsoft 365, Outlook, Teams, VPN clients, enterprise applications, browsers, and plugins.
- Manage endpoint devices using Microsoft Intune, Microsoft Endpoint Manager, and SCCM/MECM.
- Administer Active Directory, Entra ID (Azure AD), and Group Policy.
- Support Virtual Desktop Infrastructure (VDI), including Azure Virtual Desktop, Citrix, VMware Horizon, and Remote Desktop Services.
- Troubleshoot Wi-Fi, LAN/WAN connectivity, DNS, DHCP, and printing issues.
- Support authentication, access management, endpoint security, and compliance requirements.
- Manage incidents, problems, service requests, knowledge articles, and change management activities.
- Support service transitions and enterprise desktop migration or device refresh programs.
- Use IT service management tools to track, resolve, and document technical issues.
Required Skills & Qualifications
- 8+ years of experience in End User Computing (EUC) and Desktop Support.
- Strong expertise in:
- Windows 10/11 and macOS
- Microsoft 365 and Office applications
- Microsoft Intune and Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory and Entra ID (Azure AD)
- Group Policy Administration
- Experience with virtual desktop technologies:
- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- Knowledge of endpoint management, endpoint security, and access management.
- Understanding of Wi-Fi, LAN/WAN, DNS, DHCP, and printing services.
- Experience with IT service management processes, including incident, problem, request, knowledge, and change management.
- Familiarity with ServiceNow, JIRA, PowerShell, and Microsoft 365 administration tools.
Preferred Qualifications
- Experience supporting banking and financial services environments.
- Experience with large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- ITIL Foundation certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security and compliance requirements.
Key Skills
Desktop Support | EUC | Windows 10/11 | macOS | Microsoft 365 | Microsoft Intune | SCCM/MECM | Active Directory | Entra ID | Azure Virtual Desktop | Citrix | VMware Horizon | ServiceNow | PowerShell | Endpoint Security | ITIL
How to Apply
Interested candidates can share their updated resumes highlighting their experience in enterprise desktop support, endpoint management, Microsoft 365, VDI technologies, and EUC operations.
