Desktop Senior Engineer
- Montreal, QC, Canada
$110,000 to $120,000 CAD / year · Full-time
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Job details
- Pay
- $110,000 to $120,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Title: Desktop Senior Engineer
📍 Location: Montreal, Quebec, Canada
🏢 Work Model: Hybrid
💰 Salary: CAD $110,000–$120,000 per year
📅 Experience: 8+ years in End User Computing (EUC) and Desktop Support
About the Role
We are looking for an experienced Desktop Senior Engineer to support enterprise end-user computing environments, desktop technologies, endpoint management, and virtual desktop infrastructure.
The ideal candidate will have strong expertise in Windows 10/11, macOS, Microsoft 365, Microsoft Intune, SCCM/MECM, Active Directory, Entra ID, and virtual desktop technologies. Experience supporting large enterprise or banking and financial services environments is preferred.
Key Responsibilities
- Provide advanced desktop and End User Computing (EUC) support across Windows and macOS environments.
- Support Microsoft 365, Outlook, Teams, VPN clients, enterprise applications, browsers, and plugins.
- Manage endpoint devices using Microsoft Intune, Microsoft Endpoint Manager, and SCCM/MECM.
- Administer Active Directory, Entra ID (Azure AD), and Group Policy.
- Support Virtual Desktop Infrastructure (VDI), including Azure Virtual Desktop, Citrix, VMware Horizon, and Remote Desktop Services.
- Troubleshoot Wi-Fi, LAN/WAN connectivity, DNS, DHCP, and printing issues.
- Support authentication, access management, endpoint security, and compliance requirements.
- Manage incidents, problems, service requests, knowledge articles, and change management activities.
- Support service transitions and enterprise desktop migration or device refresh programs.
- Use IT service management tools to track, resolve, and document technical issues.
Required Skills & Qualifications
- 8+ years of experience in End User Computing (EUC) and Desktop Support.
- Strong expertise in:
- Windows 10/11 and macOS
- Microsoft 365 and Office applications
- Microsoft Intune and Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory and Entra ID (Azure AD)
- Group Policy Administration
- Experience with virtual desktop technologies:
- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- Knowledge of endpoint management, endpoint security, and access management.
- Understanding of Wi-Fi, LAN/WAN, DNS, DHCP, and printing services.
- Experience with IT service management processes, including incident, problem, request, knowledge, and change management.
- Familiarity with ServiceNow, JIRA, PowerShell, and Microsoft 365 administration tools.
Preferred Qualifications
- Experience supporting banking and financial services environments.
- Experience with large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- ITIL Foundation certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security and compliance requirements.
Key Skills
Desktop Support | EUC | Windows 10/11 | macOS | Microsoft 365 | Microsoft Intune | SCCM/MECM | Active Directory | Entra ID | Azure Virtual Desktop | Citrix | VMware Horizon | ServiceNow | PowerShell | Endpoint Security | ITIL
How to Apply
Interested candidates can share their updated resumes highlighting their experience in enterprise desktop support, endpoint management, Microsoft 365, VDI technologies, and EUC operations.
More about this job
Responsibilities
Provide advanced desktop and end-user computing support across Windows and macOS environments, including Microsoft 365, endpoint management, identity services, virtual desktops, connectivity, and security. Manage service incidents and requests, document solutions, support change and service transitions, and contribute to enterprise migrations and device refresh programs.
Requirements
Requires 8+ years of end-user computing and desktop support experience, with strong expertise in Windows 10/11, macOS, Microsoft 365, Intune, SCCM/MECM, Active Directory, Entra ID, and Group Policy. Candidates should also have experience with virtual desktop platforms, endpoint security, IT service management processes, and tools such as ServiceNow, JIRA, and PowerShell; financial services experience and relevant certifications are preferred.
Skills
- Desktop Support
- End User Computing
- Windows 10/11
- macOS
- Microsoft 365
- Microsoft Intune
- SCCM/MECM
- Active Directory
- Entra ID
- Azure Virtual Desktop
- Citrix
- VMware Horizon
- ServiceNow
- PowerShell
- Endpoint Security
- ITIL
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
Keywords
- End User Computing
- Desktop Support
- Windows 10/11
- macOS
- Microsoft 365
- Outlook
- Microsoft Teams
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID
- Group Policy
- Azure Virtual Desktop
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- Endpoint Management
- Endpoint Security
- Access Management
- ServiceNow
- JIRA
- PowerShell
- ITIL Foundation
- Microsoft Modern Desktop Administrator
- Incident Management
- Change Management
- Desktop Migration
- Device Refresh
- Banking and Financial Services