Closed listing
QE with Contact Center Tools & Amazon Connect
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
ROLE: QE with Contact Center Tools & Amazon Connect
- 📍 Location: Toronto, ON
- 💼 Work Model: Hybrid
- 💼 Employment Type: Full-time
- Work Authorization: Must be authorized to work in Canada
About the Role
We are looking for an experienced Quality Engineer (QE) with strong expertise in Contact Center platforms, Amazon Connect, test automation, and IVR/routing automation.
The ideal candidate will have hands-on experience with contact center technologies and automation testing across UI and APIs, along with strong Java programming skills.
Key Skills & Responsibilities
- Strong expertise in Contact Center platforms
- Experience with Amazon Connect and contact center technologies
- Hands-on experience with IVR/Routing automation using tools such as Cyara, Hammer, or similar
- Experience with automation testing across UI and APIs using tools such as Selenium, Postman, Karate, or similar
- Experience with Agent Desktop automation
- Strong knowledge of Core Java
- Provide technical leadership for maintenance releases, enhancements, and ongoing support activities
- Experience with development and collaboration tools such as Git, Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse
- Experience working in a structured Scaled Agile (SAFe) environment
Ideal Candidate
The ideal candidate will have a strong combination of Quality Engineering, Contact Center, test automation, IVR/routing automation, and Java experience, with the ability to provide technical leadership and support ongoing releases and enhancements.
How to Apply
Interested candidates can apply directly through the external application link.
Please submit your updated resume highlighting your relevant Contact Center, Amazon Connect, IVR, test automation, Java, and Quality Engineering experience.
More about this job
Responsibilities
The role involves providing technical leadership for maintenance releases and enhancements of contact center platforms. Responsibilities include automating IVR, routing, UI, and APIs to ensure high-quality software delivery.
Requirements
Candidates must have strong expertise in Amazon Connect, Java programming, and automation tools like Selenium and Postman. Experience working within a Scaled Agile (SAFe) environment and authorization to work in Canada are required.
Skills
- Amazon Connect
- Contact Center Platforms
- IVR/Routing Automation
- UI Automation
- API Automation
- Java
- Selenium
- Postman
- Karate
- Agent Desktop Automation
- Git
- Bitbucket
- JIRA
- Confluence
- SAFe
- Quality Engineering
Visa sponsorship
Not detected in the job text
Categories
- Software
- Technology
- Engineering
- Data & Analytics
- Customer Service & Support
Keywords
- Amazon Connect
- Contact Center
- IVR
- Routing Automation
- Cyara
- Hammer
- Selenium
- Postman
- Karate
- Java
- Core Java
- UI Testing
- API Testing
- Agent Desktop
- Git
- Bitbucket
- JIRA
- Confluence
- IntelliJ
- Eclipse
- SAFe
- Scaled Agile
- Quality Engineering
- QE
- Test Automation
- Data Infrastructure
- Analytics