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Added 19 mins ago
FO
Compliance Analyst
Fast Offshore
Surrey, BC · South Surrey, BC
- Full-time
…advisers, often at the intersection of regulation, ownership, operations, and commercial…
Added 19 mins ago
HH
Financial Analyst
Home Hardware Stores Limited
St. Jacobs, ON
- Full-time
As a Financial Analyst, you will play a key role in supporting the monthly close and ongoing financial operations for our internal corporate departments, including Payroll and Supply Chain.…
Added 19 mins ago
FW
Financial Analyst
Fitness World Canada
Vancouver, BC
- Full-time
…financial decisions - and that's where you come in. As a Financial Analyst reporting to our VP of Finance, you'll translate business operations into actionable financial insights that guide…
Added 20 mins ago
M
Business Analyst, Capital Markets
Maarut
Montreal, QC
- Contract
candidate: a business analyst specialized in capital markets who has delivered
Added 50 mins ago
HR
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi Rail
Toronto, ON
- $69,128 to $103,692 CAD / year
- Full-time
The Service Delivery Analyst ensures reliable, efficient, and well-governed delivery of services to engineering teams. The role drives service quality through SLA oversight, performance…
Added 1 hour ago
A
Senior Analyst – Security Operations, Information & Cybersecurity : Toronto, ON : FTE
AceStack
Toronto, ON
- Full-time
Role: Senior Analyst – Security Operations, Information & Cybersecurity
Added 1 hour ago
C/
Policy Advisor
CIRO / OCRI
Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the Director, Financial and Operations Policy, the Policy Advisor is a member of the Member Regulation Policy Team (MRP) and is responsible for the development, drafting,…
Added 1 hour ago
S
Measurement Specialist
SECURE
Calgary, AB
- Other
…support audits and system improvements, and collaborate with Operations, Accounting, Engineering, Maintenance, and technical vendors. This role also provides an opportunity to coach junior…
Added 1 hour ago
CS
Specialist, Reliability
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Communicates with Operations and Production teams on reliability project milestones and potential impact on equipment.
Added 1 hour ago
CM
Business Risk Management Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Business Risk Management Analyst plays a critical role in supporting the Business Risk Management team by sourcing, integrating, and analyzing data to enable robust, insightful…
Added 1 hour ago
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet Group
Calgary, AB
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…
Added 2 hours ago
Billing Analyst
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
We collaborate closely with customers, service teams, engineering, procurement, operations, and external vendors. Our team is based across North America, and our ways of working emphasize…
Added 2 hours ago
M
Data, Analytics and AI Business Consultant
Medavie
Dartmouth, NS · ON · NB · NS · MBC NS Local Office Dartmouth
- Full-time
Build a deep understanding of divisional strategy, priorities, operations, workflows and performance measures to identify unmet needs, repeated effort, delays, handoffs, decision…
Added 2 hours ago
C
Third-Party Risk Analyst
Clio
Toronto, ON · Burnaby, BC · Vancouver, BC · Calgary, AB
- Full-time
Added 2 hours ago
TR
Senior Scrum Master
Top Recruitment
Toronto, ON
- Contract
Our client is looking for a Senior Scrum Master who can also work as a Business Analyst within a DevOps environment.
Added 2 hours ago
M
Billing Analyst
Metso
Montreal, QC
- Full-time
We collaborate closely with customers, service teams, engineering, procurement, operations, and external vendors. Our team is based across North America, and our ways of working emphasize…
Added 2 hours ago
Z
Financial Analyst
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Financial Analyst will play a central role in Zaddons’ finance function, with responsibility across month-end close, cash operations, statutory filings, innovation funding claims and…
Added 2 hours ago
V
Data Visualization Specialist
Viamo
Remote, Canada
- $80,000 to $95,000 CAD / year
- Full-time
- Remote
…market-led utility embedded in the daily lives of users and the operations of…
Added 2 hours ago
IF
Senior Data Analyst, Power BI Developer, 14-month temporary mandate
Intact FC
Montreal, QC
- Full-time
The successful candidate will work as a senior Data Analyst, Power BI Developer within the Lab team and will collaborate closely with the AI and Operations teams. Through their expertise,…
Added 2 hours ago
M
Senior Operational Procedure Writer
Maarut
Montreal, QC
- Contract
production, assess the impact of new ways of working on operations and derive
Added 2 hours ago
AUDIT ANALYST
City of Toronto
Toronto, ON
…public funds and the achievement of value for money in their operations. It accomplishes this through value for money/performance audits, information technology and forensic audits,…
Added 2 hours ago
CR
Senior Financial Analyst - FP&A
Clarity Recruitment
Guelph, ON
- $60 to $70 CAD / hour
- Contract
CPG manufacturing experience with multi-plant operations
Added 2 hours ago
TP
Investment Operations Analyst
TDS Personnel
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client within wealth management located in Markham requires an Investment Operations Analyst to join their team. This is a hands-on role responsible for the accurate and timely…
Added 2 hours ago
SF
Loss Prevention Analyst
Soul Foods Group
ON · Ontario, Canada
- $68,000 to $75,000 CAD / year
- Full-time
The Loss Prevention Analyst plays a critical role in protecting company assets, supporting operational integrity, and ensuring a strong financial control environment across all Canadian…
Added 2 hours ago
R&
Business Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…

PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: 2000 Brigantine, Coquitlam, BC

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

Apply About employer

More about this job

Responsibilities

Provide first-line support for hardware, software, applications, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, account provisioning, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires an IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, Microsoft 365, account management, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
FreshService
Network Troubleshooting
Device Imaging and Deployment
Microsoft Intune
SCCM
Azure Virtual Desktop
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ITSM
Windows
macOS
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
Account Provisioning
Onboarding and Offboarding
ITIL 4
CompTIA A+
MS-900

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