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Added 8 mins ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable U.S.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…
Added 8 mins ago
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Policy Advisor
CIRO / OCRI
Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the Director, Financial and Operations Policy, the Policy Advisor is a member of the Member Regulation Policy Team (MRP) and is responsible for the development, drafting,…
Added 8 mins ago
S
Measurement Specialist
SECURE
Calgary, AB
- Other
…support audits and system improvements, and collaborate with Operations, Accounting, Engineering, Maintenance, and technical vendors. This role also provides an opportunity to coach junior…
Added 23 mins ago
CO
Operations Financial Analyst (CPA)
City of Red Deer
Red Deer, AB
- $51.72 to $54.44 CAD / hour
- Full-time
The Operations Financial Analyst (CPA) provides analytical, systems, business process and financial support to the Utilities department, helping ensure the long-term financial…
Added 23 mins ago
CS
Specialist, Reliability
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
…friends every day, and realizing our potential as people and as a…
Added 23 mins ago
EI
Analyste des paiements / Payments Analyst | Entry Level
Epic Ideas Inc.
Montreal, QC
- Full-time
As a Payments Analyst, you will play a key role in supporting the payments operations, including traditional and alternative transactions, within our e-commerce platform. This position…
Added 23 mins ago
CM
Business Risk Management Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Business Risk Management Analyst plays a critical role in supporting the Business Risk Management team by sourcing, integrating, and analyzing data to enable robust, insightful…
Added 23 mins ago
UC
Director of Finance
UnitiWall Corporation
Mississauga, ON
- Full-time
Reporting to the CFO and leading the Senior Accountant and Senior Financial Analyst, this hands-on department leader takes personal accountability for business issues, proposes practical…
Added 24 mins ago
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet Group
Calgary, AB
…B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and subject matter expert for one of our ancillary revenue streams.…
Added 39 mins ago
Analyst, Institutional Portfolio Operations
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for an Analyst, Institutional Portfolio Operations for an existing vacancy on our Institutional Portfolio…
Added 39 mins ago
Billing Analyst
Metso
Sudbury, ON · Burlington, ON · Montreal, QC · Prince George, BC · Wabush, NL
…with customer expectations while contributing to successful business outcomes. You will report to the Project Management…
Added 39 mins ago
Finance Analyst
Magellan
Kitchener, ON
The Finance Analyst is responsible for the timely and accurate preparation and delivery of financial information regarding company performance. The role develops forecasts and analyses for…
Added 39 mins ago
M
Data, Analytics and AI Business Consultant
Medavie
Dartmouth, NS · ON · NB · NS · MBC NS Local Office Dartmouth
- Full-time
Elicit, analyze and document business requirements, process impacts and success measures using a senior business analyst approach.
Added 52 mins ago
TR
Senior Scrum Master
Top Recruitment
Toronto, ON
- Contract
Our client is looking for a Senior Scrum Master who can also work as a Business Analyst within a DevOps environment.
Added 52 mins ago
M
Billing Analyst
Metso
Montreal, QC
- Full-time
…with customer expectations while contributing to successful business outcomes. You will report to the Project Management…
Added 52 mins ago
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Financial Analyst
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Financial Analyst will play a central role in Zaddons’ finance function, with responsibility across month-end close, cash operations, statutory filings, innovation funding claims and…
Added 53 mins ago
V
Data Visualization Specialist
Viamo
Remote, Canada
- $80,000 to $95,000 CAD / year
- Full-time
- Remote
…market-led utility embedded in the daily lives of users and the operations of…
Added 53 mins ago
IF
Senior Data Analyst, Power BI Developer, 14-month temporary mandate
Intact FC
Montreal, QC
- Full-time
The successful candidate will work as a senior Data Analyst, Power BI Developer within the Lab team and will collaborate closely with the AI and Operations teams. Through their expertise,…
Added 53 mins ago
M
Senior Operational Procedure Writer
Maarut
Montreal, QC
- Contract
production, assess the impact of new ways of working on operations and derive
Added 53 mins ago
AUDIT ANALYST
City of Toronto
Toronto, ON
…public funds and the achievement of value for money in their operations. It accomplishes this through value for money/performance audits, information technology and forensic audits,…
Added 1 hour ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON
- Full-time
…order management, revenue recognition, and broader revenue operations transformation. Quote to Cash has become the operational backbone of modern revenue models, requiring organizations to…
Added 1 hour ago
CR
Senior Financial Analyst - FP&A
Clarity Recruitment
Guelph, ON
- $60 to $70 CAD / hour
- Contract
…partners with organizations to hire exceptional talent in HR, Operations, and IT, helping build the teams that power business success. Our process is designed to minimize risk, maximize…
Added 1 hour ago
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IAM Governance Analyst-SailPoint/Banking
BeachHead
Toronto, ON
- $47.1 to $56.52 CAD / hour
- Contract
Collaborate with business, technology, operations, audit, and risk stakeholders
Added 1 hour ago
SF
Loss Prevention Analyst
Soul Foods Group
ON · Ontario, Canada
- $68,000 to $75,000 CAD / year
- Full-time
The Loss Prevention Analyst plays a critical role in protecting company assets, supporting operational integrity, and ensuring a strong financial control environment across all Canadian…
Added 1 hour ago
R&
Business Analyst II
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Business Analyst II to join our client in support of an existing vacancy.

PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: 2000 Brigantine, Coquitlam, BC

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

Apply About employer

More about this job

Responsibilities

Provide first-line support for hardware, software, applications, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, account provisioning, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires an IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, Microsoft 365, account management, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
FreshService
Network Troubleshooting
Device Imaging and Deployment
Microsoft Intune
SCCM
Azure Virtual Desktop
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ITSM
Windows
macOS
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
Account Provisioning
Onboarding and Offboarding
ITIL 4
CompTIA A+
MS-900

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