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Added 6 mins ago
R
Senior Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 6 mins ago
IG
Power BI Analyst
Insight Global
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Insight Global is seeking a results-driven Business Intelligence Analyst to join a leading financial institution in Toronto on a contract basis. In this role, you'll collaborate closely…
Added 50 mins ago
KI
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
- $90,000 to $125,000 CAD / year
- Full-time
…developed The Globe® Pulsed Field System – we have a fantastic technical team that has developed a product with strong, unique, and customer-valued differentiators versus other solutions on…
Added 50 mins ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 51 mins ago
RB
Senior Analyst, IT Risk Analytics & Reporting (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Analyst, IT Risk Analytics & Reporting, you work with data enhancement, and governance of enterprise technology risk metrics. This role serves as a critical bridge between…
Added 51 mins ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
7+ years in content marketing, brand marketing, or content strategy roles, including B2B SaaS or a comparable technical category.
Added 1 hour ago
TH
Compensation Analyst - 1-year Contract
The Home Depot Canada
Toronto, ON
- Full-time
The Compensation Analyst supports the administration and delivery of compensation programs that align with Home Depot's business objectives and associate needs. This role is responsible for…
Added 1 hour ago
B
Analyst, Strategy & Business Development
Bombardier
Dorval, QC
- Full-time
Requisition 16045 Analyst, Strategy & Business Development
Added 1 hour ago
SI
Financial Analyst - Calgary, AB
Strad Inc
Calgary, AB
- Full-time
The Financial Analyst delivers financial and operational insight to support Finance, Operations, and senior management. The position partners with business users, finance leaders, and…
Added 1 hour ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
Build the firm’s market presence through thought leadership, speaking opportunities, webinars, analyst relationships, and other external visibility channels.
Added 1 hour ago
T
Analyst, Margin Accounts Group (5576)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
Cyber Security Operational Technology Senior Analyst or Analyst
Pembina Pipeline Corporation
Calgary, AB
…hiring for a Cyber Security Operational Technology (OT) Senior Analyst or Analyst to join our Cyber Security team. Reporting to the Cyber Security Ops & Identity Management Manager, the…
Added 1 hour ago
FB
Senior Analyst, Financial Reporting
Fairstone Bank
Montreal, QC
- Full-time
…solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
Added 1 hour ago
AG
SOC Analyst (Night Shift)
ATCO Group
AB · Calgary, AB
- Full-time
As a Security Operations Centre (SOC) Analyst - Nights, you will serve as a first responder to security incidents and are integral in preventing, detecting, and responding to cyber threats…
Added 2 hours ago
TD
Senior UX Designer
Teifi Digital
Vancouver, BC
- $80,000 to $110,000 CAD / year
We are seeking a Senior UX Designer to transform business requirements into tangible designs, wireframes, and user experiences that clients can validate and delivery teams can build from.…
Added 2 hours ago
KC
Analyst, Investments
K2 Capital
Toronto, ON
- Full-time
…entrepreneurialism. We are seeking an exceptional and thoughtful Investment Analyst to join our investment team. The Investment Analyst will work closely with our firm’s Vice President and…
Added 3 hours ago
AB
Business Analyst
ARC Business Solutions Inc.
Calgary, AB
- Full-time
The Business Analyst will bridge business and technical teams across the full software development lifecycle: eliciting and documenting requirements, facilitating Scrum ceremonies,…
Added 3 hours ago
MC
Senior Business Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
MatchBox Consulting Group is currently seeking a Senior Business Analyst for a 12 month contract role with a client of ours located in Calgary.
Added 3 hours ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 4 hours ago
CI
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 4 hours ago
T
PLM Functional Analyst - 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
Techso is looking for a PLM Functional Analyst to support our clients in defining, analyzing, and implementing digital solutions across Canada and internationally.
Added 4 hours ago
T
PLM Functional Analyst – Teamcenter
Techso
Montreal, QC
- Full-time
Analyze client business needs and translate them into functional and technical specifications;
Added 4 hours ago
T
System Analyst
TEEMA
Surrey, BC
- $30 to $40 CAD / hour
- Contract
We are seeking a System Analyst 1 to provide operational and technical support for assigned business applications. Working under general direction and alongside senior analysts, business…
Added 4 hours ago
SG
V.I.E. Programmer Analyst
Societe Generale
Montreal, QC
- Full-time
…day by combining the strength of its expertise in IT and our business with a deep understanding of the investment banking business and regulations. GBTO has a threefold responsibility as…
Added 4 hours ago
ZS
Business system analyst
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Business Systems Analyst (BSA) with 3-6 years of experience in data-driven transformation initiatives. The ideal candidate will possess strong Business Analysis capabilities combined with…

PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: Kelowna, BC V4V 2L7

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

Apply About employer

More about this job

Responsibilities

Provide first-line support for hardware, software, applications, user accounts, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires a recognized IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, desktop hardware, Microsoft 365, Active Directory or Entra ID, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
Azure Virtual Desktop
SCCM
Microsoft Intune
ITSM Ticket Management
Network Troubleshooting
Device Imaging and Deployment
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Help Desk
Windows
macOS
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ServiceNow
Jira Service Management
ITSM
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
ITIL 4
CompTIA A+
MS-900

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