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Added 26 mins ago
E
Regional Director – Quebec & Eastern Ontario / Directeur Régional – Québec et Est de l'Ontario
Everguard
Ottawa, ON
- Full-time
A valid driver’s license and the ability to travel regularly throughout the region, including overnight travel.
Added 56 mins ago
AC
Gérant 1090
Alimentation Couche-Tard
Levis, QC
- Full-time
A valid driver’s license and dependable transportation.
Added 56 mins ago
CC
Refrigeration Mechanic
Cameco Corporation
SK · Saskatchewan, Canada
- Full-time
Added 1 hour ago
WC
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
- Full-time
…and growth. However, a strong cultural fit and a valid/clean driver’s license and abstract are…
Added 2 hours ago
CO
Programmer, Generalist
City of Brampton
Brampton, ON
- Full-time
Reporting to the Coordinator, this position provides direct supervision to contract, part-time and volunteer support staff to ensure quality program delivery and excellent customer service…
Added 2 hours ago
VE
Senior Project Manager
VINCI Energies
BC · British Columbia, Canada
- Full-time
Review contract documents, technical specifications and tender requirements.
Added 3 hours ago
HE
engineering assistant, mechanical equipment
Hasegawa Engineering
Inuvik, NT
- Full-time
Added 3 hours ago
V
Senior Project Manager
VINCI
BC · British Columbia, Canada
- Full-time
Review contract documents, technical specifications and tender requirements.
Added 3 hours ago
NG
Cost Controller
New Gold Inc.
Kamloops, BC
- Full-time
Work with technical teams to ensure contract scopes, rates, and deliverables align with budget assumptions.
Added 6 hours ago
J
National Sales Manager- CVRM
Jobgether
Canada
- $147,192.8 to $193,190.55 CAD / year
- Contract
Valid driver's license and willingness to travel, including overnight travel of up to 20% of the time.
Added 6 hours ago
PH
Term Program Manager - Exempt
Progressive Housing Society
Vancouver, BC · Metro Vancouver A, BC
- Full-time
· Valid Class 5 Driver’s License with a clean drivers’ abstract.
Added 7 hours ago
J
Field Case Manager
Jobgether
Canada
- Contract
This 12-month contract role offers an opportunity to make a meaningful difference in patients’ healthcare journeys.
Added 7 hours ago
RH
Information Technology Support Specialist
Robert Half
Kamloops, BC
- $23 to $27 CAD / hour
- Contract
Robert Half is offering a contract opportunity for a IT Support Specialist in the interior of British Columbia, near Kamloops. The individual will be part of our clients IT team, providing…
Added 7 hours ago
J
Field Case Manager
Jobgether
Canada
- Contract
This 12-month contract role offers an opportunity to make a meaningful difference in patients’ healthcare journeys.
Added 7 hours ago
S
Construction Supervisor
SMARTFOX
ON · Ontario, Canada
- $50,000 to $75,000 CAD / year
- Full-time
- Review drawings, specifications and contract documents to ensure work is built to plan and to applicable codes (National Building Code and provincial building codes)
Added 7 hours ago
COORDINATOR VENDOR MANAGEMENT
City of Toronto
Toronto, ON
Resolves vendor disputes and non-conformance concerns and facilitates resolutions through contract negotiations.
Added 7 hours ago
Gestionnaire des opérations éoliennes - Dégélis, QC
Vestas
Dégelis, QC
-Manage costs rigorously to meet service contract budget targets
Added 8 hours ago
BS
Case Manager, Adult
Boyle Street Community Service Ltd
Edmonton, AB
- $25.2 to $26.35 CAD / hour
- Full-time
- Temporary
HOURS: Temporary Full Time - 6 month contract, Monday - Friday (37.5 hours per week)
Added 8 hours ago
ST
Respite Worker
Strides Toronto
Scarborough Bluffs Park, ON
- $25.64 to $29.86 CAD / hour
- Contract
Position Type – Part-time contract until March 31, 2027
Added 8 hours ago
YH
Peer Support Navigator
York Hills Centre for Children Youth and Families
Maple, ON
- $58,294 to $61,842 CAD / year
- Contract
Added 8 hours ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
Added 8 hours ago
A
Plastic Surgery Specialist - (12 Months Contract) Montreal and Surrounding Areas
AbbVie
Montreal, QC
- Full-time
We are presently recruiting for a 12 Months Contract Plastic Surgery Specialist, Plastics and Regenerative Medicine, to promote and sell the Allergan NATRELLE® and LifeCell™ portfolio of…
Added 9 hours ago
TS
Protection Services Worker
The Salvation Army in Canada
Fort McMurray, AB
- Full-time
Added 9 hours ago
GG
Golf Course Maintenance - Lora Bay
Great Gulf
The Blue Mountains, ON
- Part-time
Valid driver’s license, minimum of a G1 level
Added 9 hours ago
EF
executive housekeeper
Everclean Facility Services
Victoria, BC
- Full-time

PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: Kelowna, BC V4V 2L7

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

Apply About employer

More about this job

Responsibilities

Provide first-line support for hardware, software, applications, user accounts, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires a recognized IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, desktop hardware, Microsoft 365, Active Directory or Entra ID, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
Azure Virtual Desktop
SCCM
Microsoft Intune
ITSM Ticket Management
Network Troubleshooting
Device Imaging and Deployment
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Help Desk
Windows
macOS
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ServiceNow
Jira Service Management
ITSM
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
ITIL 4
CompTIA A+
MS-900

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