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Added 1 hour ago
H
Desktop Support Analyst - Fulltime Temporary One-Year fixed contract
Houle
Burnaby, BC
- Full-time
- Contract
…Temporary Fixed Term Contract based in Burnaby. The Desktop Support Analyst is a key member of the helpdesk team, the first point of contact for employees when they are looking for IT…
Added 2 hours ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Degree in Information Technology, Computer Science, or a related field, with 2–4 years of IT support or helpdesk experience.
Added 8 hours ago
RD
Software Developer & IT Systems Specialist
Randstad Digital
Milton, ON
- $80,000 to $100,000 CAD / year
- Full-time
…SQL/Data Warehouse management, system enhancements, and hands-on technical support across our office and warehouse…
Added 11 hours ago
M
IT Helpdesk Analyst
Medcan
Toronto, ON
- Full-time
The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal…
Added 11 hours ago
ND
Senior Information Technology Specialist
NetFusion Designs | Managed IT Support Services & Cloud Hosting
Toronto, ON
- Contract
…Kitchener. The company delivers proactive managed IT services, 24/7 helpdesk support, cybersecurity, cloud hosting, VoIP, and AI-powered business solutions designed to keep organizations…
Added 13 hours ago
UF
Desktop Support Specialist
United Floral Inc.
Burnaby, BC
- Full-time
We are recruiting for a Desktop Support Specialist to join our IT team in Burnaby. As a key member of the team, the Desktop Support Specialist serves as the first point of contact for…
Added 1 day ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Added 1 day ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Intrado is looking to hire a Technical Support Specialist (level 2) to join our team. This role will be assigned a shift once it has successfully finished training. You will
Added 1 day ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 1 day ago
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IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
1–2 years of direct technical experience in an IT Helpdesk, Service Desk, or Desktop Support role.
Added 1 day ago
CB
Manager, Information Technology
Columbia Basin Trust
Castlegar, BC
- Full-time
Proven experience managing IT operations in a multi-site environment, including helpdesk services, service delivery and end-user support.
Added 1 day ago
NV
Intermediate Security & Network Analyst (ID#5558)
New Value Solutions
Surrey, BC · South Surrey, BC
- Contract
Support ongoing IT projects, helpdesk activities, and general technical operations.
Added 1 day ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 1 day ago
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Junior IT Desktop Support Specialist
Entuitive
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 1 day ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 1 day ago
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Junior IT Desktop Support Specialist
Entuitive
Remote, Canada
- Full-time
- Remote
We're looking for a Junior IT Support Specialist to join our internal IT team in Toronto. This is a hands-on, front-line role for someone who genuinely enjoys solving technical problems and…
Added 1 day ago
DR
IT Manager
Dawn Recruiting Agency
Toronto, ON
- $70,000 to $80,000 USD / year
- Full-time
The ideal candidate is a proactive IT leader who can manage technical operations, lead an internal support team, work with external technology vendors, and collaborate closely with…
Added 1 day ago
OH
IT Specialist
O’Dell HVAC Group
Waterloo, ON
- Full-time
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Added 2 days ago
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Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
A minimum of 5 years of experience in a technical support or helpdesk role.
Added 2 days ago
GE
Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 2 days ago
RC
Desktop Administrator II, IT Infrastructure
Ryan Companies US, Inc.
Calgary, AB
- Full-time
Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
Added 2 days ago
AA
Level 1 IT Technician
AMI Attachments
ON · Hawkesville, Ontario
- Full-time
We are seeking a Level 1 IT Technician to provide day-to-day technical support across the organization. The successful candidate will be responsible for managing helpdesk requests,…
Added 2 days ago
AA
Level 1 IT Technician
AMI Attachments®
Hawkesville, ON
- Full-time
We are seeking a Level 1 IT Technician to provide day-to-day technical support across the organization. The successful candidate will be responsible for managing helpdesk requests,…
Added 2 days ago
IT Support Technician III / Senior Technician
Cosmetic Physician Partners
Montreal, QC
We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work…
Added 3 days ago
BS
Security Analyst
Bulletproof Solutions Inc
Fredericton, NB
- Full-time
Cybersecurity degree or 2-4 years helpdesk or network support experience; or any combination of education and experience, which would provide an equivalent background.

PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: Kelowna, BC V4V 2L7

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

Apply About employer

More about this job

Responsibilities

Provide first-line support for hardware, software, applications, user accounts, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires a recognized IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, desktop hardware, Microsoft 365, Active Directory or Entra ID, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
Azure Virtual Desktop
SCCM
Microsoft Intune
ITSM Ticket Management
Network Troubleshooting
Device Imaging and Deployment
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Help Desk
Windows
macOS
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ServiceNow
Jira Service Management
ITSM
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
ITIL 4
CompTIA A+
MS-900

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