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Added 5 mins ago
A
Satellite Mission & Flight Dynamics Analyst
Actalent
Ottawa, ON
- $60 to $80 CAD / hour
- Full-time
…industry, is seeking a Satellite Mission & Flight Dynamics Analyst to support the performance, safety, and longevity of a satellite constellation throughout its operational…
Added 5 mins ago
GC
Analyst, Fund Operations
Guardian Capital Group
Toronto, ON
- Full-time
Reporting to the Senior Manager Fund Analyst the main responsibility of this position is to support all fund operations for Guardian Capital LP, overseeing administrative responsibilities…
Added 5 mins ago
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Sr. Financial Analyst
Brookfield
Toronto, ON
- Full-time
Coordinate operational workflows relating to management fees, legal entity administration, intercompany activity, and fund operations across global finance teams
Added 20 mins ago
PF
Data Analyst 1
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
The Data Analyst 1 contributes to initiatives across areas such as customer analytics, loyalty, marketing, retail operations, and merchandising. Using large and complex datasets, this role…
Added 50 mins ago
A
Radiochemistry Analyst
ALS
Burlington, ON
- Full-time
The Senior Analyst will have overall accountability for the technical, quality, and production aspects of radiochemistry services, including method development and accreditation, commercial…
Added 50 mins ago
MG
Technical Analyst
Michael Garron Hospital
Toronto, ON
- Full-time
Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant…
Added 50 mins ago
AG
Business Intelligence Analyst
ATCO Group
Edmonton, AB
- Full-time
ATCO is looking for a Business Intelligence Analyst to join our Finance team and play a key role in transforming complex data into meaningful insights. Reporting to the Senior Manager,…
Added 1 hour ago
AC
Senior Financial Reporting Analyst
Aston Carter
Mississauga, ON
- $100,000 to $110,000 CAD / year
- Full-time
…consolidations under IFRS Support accounting for Canadian and US operations Participate in payment release reviews and approval processes Assist with cash management and treasury related…
Added 1 hour ago
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Senior Information Security Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
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Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
Absorb research and reconciliation work from the front line. Any investigation that would pull a collector or CashApp analyst off their book gets routed to you. You dig in, document what…
Added 2 hours ago
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Senior Accounts Receivable Associate
Boldr
Toronto, ON
- Full-time
Absorb research and reconciliation work from the front line. Any investigation that would pull a collector or CashApp analyst off their book gets routed to you. You dig in, document what…
Added 2 hours ago
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Human Resources Information System Analyst
Robert Half
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…closely with teams across HR, Payroll, Finance, and broader business…
Added 2 hours ago
KC
Junior Funding Analyst, Investment Management
KV Capital
AB · Edmonton, AB
- Full-time
…solutions. Since our founding in 2006, we have expanded our business across three connected areas of service: real estate private equity, real estate lending, and private equity investments…
Added 2 hours ago
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Analyst, Derivative Operations
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Analyst within the Derivative Operations team plays a key role in middle office workflows including analyzing derivative product requirements across various markets, on-boarding and…
Added 2 hours ago
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Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
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Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
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Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
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Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
…mathematical and statistical models used in credit lending, business operations, and stress testing. By ensuring an objective and independent evaluation of models, the model validation…
Added 2 hours ago
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Associate Director, Investment Data - SLC Management
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Toronto, ON · Sun Life Toronto One York
- Full-time
· Experience working as a Product Owner, Business Analyst, Data Analyst, or similar role within Agile delivery environments, with responsibility for backlog management, prioritization, user…
Added 2 hours ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
· Experience working as a Product Owner, Business Analyst, Data Analyst, or similar role within Agile delivery environments, with responsibility for backlog management, prioritization, user…
Added 2 hours ago
A
Business Intelligence Analyst
ATCO
Edmonton, AB
- Full-time
ATCO is looking for a Business Intelligence Analyst to join our Finance team and play a key role in transforming complex data into meaningful insights. Reporting to the Senior Manager,…
Added 2 hours ago
PC
Systems Analyst Intern (May 2027)
Parkland Corporation
Calgary, AB
- Full-time
The System Analyst Intern will be responsible for supporting a variety of applications and processes, ensuring a positive experience of the organization’s customers, partners, suppliers,…
Added 2 hours ago
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Analyst, Procurement Delivery
BCI
Victoria, BC · CA Victoria
- Full-time
Great investments start with great operations. As Analyst, Procurement Delivery, a newly created role, you will report to the Procurement Delivery Lead and keep BCI's contracting for goods…
Added 2 hours ago
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PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

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Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: Kelowna, BC V4V 2L7

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

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More about this job

Responsibilities

Provide first-line support for hardware, software, applications, user accounts, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires a recognized IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, desktop hardware, Microsoft 365, Active Directory or Entra ID, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
Azure Virtual Desktop
SCCM
Microsoft Intune
ITSM Ticket Management
Network Troubleshooting
Device Imaging and Deployment
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Help Desk
Windows
macOS
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ServiceNow
Jira Service Management
ITSM
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
ITIL 4
CompTIA A+
MS-900

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