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Added 1 hour ago
GD
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
- $90,000 to $120,000 CAD / year
- Full-time
Added 2 hours ago
NV
Senior Technical Cybersecurity Lead (ID#5561)
New Value Solutions
Canada
- Contract
Experienced in design and implementation decisions, not only administered tools or done analyst work. Your primary background is identity engineering, application security engineering, or…
Added 3 hours ago
BB
System Analyst II
Bosch Building Technologies North America
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 3 hours ago
NV
Cybersecurity, Senior Technical Lead (ID#5560)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
Experienced in design and implementation decisions, not only administered tools or done analyst work. Your primary background is identity engineering, application security engineering, or…
Added 3 hours ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
Eaton’s PCS division, specializing in electrical services and power distribution systems, is looking for a Proposals & Quotations Analyst to join its team in Laval, QC.
Added 3 hours ago
SC
Risk Analyst
SYSTRA Canada
Toronto, ON
- Full-time
We are lookig for a Risk Analyst for a Rail & Transit project in Ontario.
Added 4 hours ago
S
Clinical Informatics Analyst, Nurse
Sanya’k̓ula
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 4 hours ago
UT
Cybersecurity analyst
UPSCALE TECHOFY INC
Calgary, AB
- From $52 CAD / hour
- Full-time
- On-site
Assess physical and technical security risks to data, software and hardware
Added 5 hours ago
NV
Systems Analyst (ID#5559)
New Value Solutions
St. John's, NL
- Contract
New Value Solutions, a national IT consulting company, is seeking a Systems Analyst to support the analysis, design, documentation, implementation, and maintenance of computer systems. The…
Added 6 hours ago
M
Mobile Application Support Analyst
MethodHub
Toronto, ON
- Contract
Added 6 hours ago
YC
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
- Full-time
Added 6 hours ago
PT
System Analyst II
Paladin Technologies
Ottawa, ON
- Full-time
…clients' physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these…
Added 6 hours ago
Solutions Analyst, Support
Teifi Digital
Vancouver, BC
As a Solutions Analyst on Teifi Digital's Support team, you're the technical backbone of our managed accounts. You'll maintain deep technical context across a portfolio of established…
Added 6 hours ago
CF
Supply chain process analyst
coco fresh tea & juice
Montréal, QC
- From $34.62 CAD / hour
- Full-time
- On-site
Added 6 hours ago
YT
Service Desk Analyst - Tier 1 (Weekend)
Yardstick Technologies Inc.
AB · Edmonton, AB
- Full-time
What You’ll Be Doing: As a Service Desk Analyst – Tier 1 (Weekend), you will be a key member of our Service Team, responsible for providing weekend support for our customer user support…
Added 6 hours ago
SAP SD Functional Analyst
Hatch
Mississauga, ON
The SAP SD Functional Analyst plays a pivotal role in delivering innovative, business-focused SAP solutions that support our global operations. In this role, you will partner closely with…
Added 6 hours ago
DT
Analyst III Infrastructure Services
DXC Technology
QC · CAN QC Home based (CSC Location)
- Full-time
Added 7 hours ago
AS
Technical Product Manager - Digital Channel Applications
Alterna Savings
Ottawa, ON · Toronto, ON
- Full-time
Bachelor’s degree in computer science, Engineering or equivalent with 3 -5 years proven experience as a Technical Product Manager, Business Analyst, or similar role in a digital environment.
Added 7 hours ago
B
Payments Processing Analyst
BeachHead
Mississauga, ON
- Contract
Working with one of our top financial clients, this role calls for a Payments Processing Analyst. The successful candidate will support high-volume financial transaction processing, manage…
Added 7 hours ago
CS
Senior Business Systems Analyst – Treasury Technology
Confiar Services
Toronto, ON
- $50 to $55 CAD / hour
- Contract
We are looking for a Senior Business Systems Analyst – Treasury Technology with 5+ years of experience in Business Systems Analysis within the Banking or Financial Services industry.
Added 7 hours ago
A
IT Business Analyst
AtkinsRéalis
Montreal, QC
- Full-time
As an IT Business Analyst, you will partner with business stakeholders to understand requirements, analyze business processes, and support the design and implementation of technology…
Added 7 hours ago
S
Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Added 7 hours ago
T
Business Insights Analyst II
TD
Toronto, ON · Montreal, QC
- Full-time
Added 8 hours ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst is a critical role, responsible for campus and/or university-wide student financial support programs, performing specialized and complex financial…
Added 8 hours ago
C
Guidewire ClaimCenter Analyst
COFOMO
Quebec, QC
- Full-time

PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

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Applications open in a new tab.

Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: Kelowna, BC V4V 2L7

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

Apply About employer

More about this job

Responsibilities

Provide first-line support for hardware, software, applications, user accounts, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires a recognized IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, desktop hardware, Microsoft 365, Active Directory or Entra ID, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
Azure Virtual Desktop
SCCM
Microsoft Intune
ITSM Ticket Management
Network Troubleshooting
Device Imaging and Deployment
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Help Desk
Windows
macOS
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ServiceNow
Jira Service Management
ITSM
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
ITIL 4
CompTIA A+
MS-900

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