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Added 4 mins ago
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Financial Analyst
Northwestel
Yellowknife, NT · Whitehorse, YT
- Full-time
The Financial Analyst, reporting to the Sr Manager, Finance, Budgeting & Reporting, supports the budgeting, forecasting and monthly financial reporting requirements of the organization.…
Added 19 mins ago
FC
Green - Programmer/Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
…review, application submission, payment tracking, and consultant…
Added 19 mins ago
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Analyste Produit
CGI
Montreal, QC
- Full-time
CGI is looking for a Product Analyst to act as the key liaison between business users, Business Analysts, product development teams, software vendors, and internal technical teams.This role…
Added 19 mins ago
FC
Green - Business Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
…review, application submission, payment tracking, and consultant…
Added 19 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 19 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 19 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 19 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 19 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 19 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships, improve team performance, and help ensure effective delivery within…
Added 19 mins ago
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Change Management Analyst
CGI
Toronto, ON
- Full-time
Translate business needs into clear, user-focused requirements and outcomes that support operational effectiveness.
Added 19 mins ago
FC
Green - Senior Programmer/Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / month
- Contract
Senior Programmer/Analyst - Dynamics 365 & Power Platform (Level 3)
Added 19 mins ago
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Data Analyst
CGI
Toronto, ON
- Full-time
We are seeking a Data Analyst responsible for delivering actionable insights to support operational performance, transformation initiatives, and decision-making.
Added 19 mins ago
SM
GOAPRDJP000001042 – Change Management Analyst
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative with the Government of Alberta. The successful candidate…
Added 19 mins ago
SM
GOAPRDJP000001042 – Change Management Analyst
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative with the Government of Alberta. The successful candidate…
Added 19 mins ago
SM
GOAPRDJP000001042 – Change Management Analyst
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative with the Government of Alberta. The successful candidate…
Added 19 mins ago
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Change Management Analyst
Procom
AB · Edmonton, AB
- Contract
The Client is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This role involves producing and executing change…
Added 48 mins ago
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Senior Business Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Business Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 48 mins ago
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Power BI Analyst
Insight Global
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Insight Global is seeking a results-driven Business Intelligence Analyst to join a leading financial institution in Toronto on a contract basis. In this role, you'll collaborate closely…
Added 48 mins ago
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Content Associate, Data
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Professional experience writing about business, finance, or investing, ideally as a journalist, analyst, researcher, or in-house writer.
Added 48 mins ago
FH
Credit Analyst
Fuze HR Solutions
Concord, ON
- Full-time
We’re looking for a Junior Credit Analyst to join our team in Concord. This is a great opportunity for someone with experience in credit, accounts receivable, finance, accounting, or…
Added 1 hour ago
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OT Security Analyst
Whitecap Resources Inc.
Calgary, AB
- Full-time
The OT Security Analyst will work closely with the OT Security team, provide day-to-day operational support for OT environments, act as an internal SOC team member, and complete…
Added 1 hour ago
KI
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
- $90,000 to $125,000 CAD / year
- Full-time
We are seeking an Operational Analyst who you will be responsible for delivering high-impact dashboards, metrics and reporting across various operational teams. You will play a critical…
Added 1 hour ago
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Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 1 hour ago
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Academic Support Analyst
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Business Solutions 3 | Business Solutions and Support | Enrolment Services

PeopleToGo Inc.

Technical Support Analyst

Coquitlam, BC, Canada

$27 to $29 CAD / hour · Contract

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Job details

Pay: $27 to $29 CAD / hour
Job type: Contract
Apply by: Nov 4, 2026
Experience: 1–2 years of experience in a first-line IT support role.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Support/Helpdesk Analyst

Job Type: 1-month contract (covering medical leave, possibility of extension)

Location: Kelowna, BC V4V 2L7

Hours per week: 40 hours per week

Shift Schedule: Monday to Friday, 8 AM to 4:30 PM

Rate: $27/hr T4 OR $33/hr Inc.

Overview:

The Support/Helpdesk Analyst is responsible for providing first-line technical support for hardware, software, business applications, and IT services. This role focuses on responding to incidents and service requests, ensuring prompt resolution or escalation, and supporting key business operations across the organization. Working under regular guidance and support, you will deliver first-line support in a predominantly Microsoft-based environment, assisting users with device, application, and access issues. You will contribute to internal projects, asset management, documentation, and knowledge sharing, while maintaining a strong commitment to excellent customer service and continuous learning.

Job Responsibilities:

Respond to incidents and service requests submitted by end users, providing first-line support for hardware, software, application issues, and general usability or access concerns, escalating complex problems as needed.
Support day-to-day IT Operations, including onboarding, offboarding, device setup, account provisioning, and access setup.
Perform user account management tasks in Microsoft Entra ID/Active Directory and within other business applications.
Support Microsoft 365 applications (Outlook, Teams, OneDrive) by troubleshooting basic user issues and escalate as needed.
Support sessions and devices in a Microsoft-centric environment, including Azure Virtual Desktop (AVD), Intune-managed and Active Directory-joined devices, SCCM-imaged Windows devices, and MacOS workstations, escalating complex issues as needed.
Diagnose basic network issues (wired/wireless); escalate complex cases appropriately.
Handle hardware imaging, configuration, and maintenance for end-user delivery.
Manage and update tickets in the ITSM platform (FreshService), documenting troubleshooting steps and resolutions clearly and accurately.
Maintain accurate IT asset inventory and assist with tracking and audits.
Collaborate with vendors, cross functional teams, and internal stakeholders to coordinate support and service delivery.
Participate in team learning initiatives, on-call rotation, and occasional travel to local office sites.
Perform other duties and projects as assigned.

Requirements:

Diploma or certificate from a recognized Information Technology program, or an equivalent combination of education and work experience.
1–2 years of experience in a first-line IT support role.
Certifications (e.g. MS-900, ITIL 4, CompTIA A+) are considered assets.
Experience supporting Windows and macOS desktop environments.
Strong knowledge of desktop hardware, peripherals, and mobile devices, including installation, configuration, basic maintenance, and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD) for account management tasks.
Experience troubleshooting basic Microsoft 365 applications (Outlook, Teams, OneDrive) and user access issues.
Familiarity with ITSM platforms such as FreshService, ServiceNow, or Jira Service Management.
Basic understanding of network concepts (VPNs, Wi-Fi connectivity, LAN/WAN, DHCP, DNS).
Experience with imaging and deploying Windows and macOS devices using enterprise tools such as SCCM or Autopilot.
Familiarity with mobile device management (MDM) platforms such as Microsoft Intune is considered an asset.
Valid Class 5 driver’s license and access to a reliable vehicle.

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More about this job

Responsibilities

Provide first-line support for hardware, software, applications, user accounts, access, and basic network issues, resolving requests or escalating complex cases. Support IT operations such as onboarding, device deployment, ticket documentation, asset tracking, and coordination with vendors and internal teams.

Requirements

Requires a recognized IT diploma or certificate, or equivalent education and experience, and 1–2 years in first-line IT support. Candidates should have experience with Windows and macOS, desktop hardware, Microsoft 365, Active Directory or Entra ID, ITSM tools, basic networking, and device imaging; a valid Class 5 driver’s license and reliable vehicle are also required.

Skills

First-Line IT Support
Windows
macOS
Desktop Hardware Troubleshooting
Microsoft Entra ID
Active Directory
Microsoft 365
Azure Virtual Desktop
SCCM
Microsoft Intune
ITSM Ticket Management
Network Troubleshooting
Device Imaging and Deployment
IT Asset Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

First-Line IT Support
Help Desk
Windows
macOS
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Microsoft Entra ID
Active Directory
Azure Virtual Desktop
Microsoft Intune
SCCM
FreshService
ServiceNow
Jira Service Management
ITSM
Device Imaging
Autopilot
Mobile Device Management
VPN
Wi-Fi
LAN/WAN
DHCP
DNS
IT Asset Management
ITIL 4
CompTIA A+
MS-900

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