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Added 7 mins ago
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SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
…teams in the domain, as well as with analysts, the product manager, and the solutions architect within their…
Added 7 mins ago
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Manager Health Services Watrous
HealthCareersInSask.ca
Watrous, SK
- Full-time
Job Description: The Manager, Health Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 7 mins ago
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Manager
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Health Services, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 7 mins ago
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Creative Strategist
Trivium
Remote, Canada
- Remote
You'll report directly to the founder and work every day with our Client Success Manager, our media buyer and our editing team.
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Customer Success Manager
Trivium
Remote, Canada
- Remote
Client Success Manager - Home Improvement Marketing Agency
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Consultant aux ventes / Sales Consultant (Rive-Sud)
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
Les personnes occupant ce poste ont pour responsabilité de contribuer au succès du client tout en réalisant les objectifs de vente et de profit individuels et collectifs fixés par…
Added 7 mins ago
KI
Commercial Lines Insurance - Department Manager
Knight Insurance Services
La Plaine, QC
- Full-time
Knight Insurance Services is seeking an experienced Department Manager to lead the Commercial Lines Account Management team. This role oversees daily operations, supports team performance,…
Added 8 mins ago
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Certification and Testing Manager
Applus+ Laboratories
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Job Posting Title Certification and Testing Manager
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Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
…lasting impact. The successful candidate will originate and lead client engagements, build and develop high-performing teams and help define the service offerings that drive the practice’s…
Added 8 mins ago
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Pre-Production Coordinator
Precision Record Pressing
Toronto, ON
- $60,803.6 CAD / year
- Full-time
We are currently looking for a Pre-Production Coordinator to join our Toronto team. This is a full-time, permanent opportunity that will act as direct support for an Account Manager and…
Added 23 mins ago
Tangerine Advisor - Bilingual (French/English) - Tangerine
Scotiabank
Toronto, ON
…investment advice and servicing in the spirit of the Investments team mission to Coach, Educate and Enable Canadians to become better investors. The Tangerine Advisor, Level 1 will respond…
Added 23 mins ago
Manager, GTB Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
…plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations,…
Added 38 mins ago
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Personal Lines Account Manager
Whitley Newman Insurance & Financial Services
Campbellford, ON
- $48,000 to $60,000 CAD / year
- Full-time
Whitley Newman Insurance & Financial Services is hiring for an Account Manager, Personal Lines. The successful incumbent will be responsible for maintaining a book of business, generating…
Added 38 mins ago
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National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 38 mins ago
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Senior Commercial Lines Account Manager - Construction
Paisley Partners Inc.
Toronto, ON · North York, ON
- $70,000 to $100,000 CAD / year
- Full-time
Paisley Partners is looking for an experienced insurance professional to join our growing Commercial Lines team. In this role, you'll manage a sophisticated mid-market book of business with…
Added 38 mins ago
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Personal Support Worker (2026-395-CC)
WoodGreen Community Services
Toronto, ON
- Full-time
…plan, PSWs provide personalized support that respects each client’s abilities and promotes independence wherever possible.In this role, you will help foster dignity, enhance quality of…
Added 38 mins ago
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Personal Lines - Account Manager
Bauld Insurance
Halifax, NS
- Full-time
…unique needs and recommending tailored insurance solutions. The team provides end-to-end service, including support through the claims process, to ensure clients are well protected and…
Added 38 mins ago
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Indigenous Outreach Specialist
CMHA Durham
Oshawa, ON
- Full-time
Report client safety incidents and suggested improvements to manager or delegate.
Added 38 mins ago
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Peer Navigator, Mental Health and Addiction Resource Centre (MHARC)
Canadian Mental Health Association
Kitchener, ON
- Full-time
CMHA WW’s Self Help and Peer Support service is recruiting for a Peer Navigator, Mental Health & Addictions Resource Centre (MHARC) for a six-month pilot offering a low-barrier,…
Added 38 mins ago
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Outside Sales Representative
NorthLake Financial ULC
Winnipeg, MB
- Full-time
Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Added 38 mins ago
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eDiscovery Client Services Manager
Array
Canada HQ
- Full-time
The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle.…
Added 53 mins ago
Business Systems Analyst (Computer Services Officer 3)
The Government of Nova Scotia
Halifax, NS
Coordinate Digital Collaboration work within our team and with other teams such as Emerging Platforms, Digital Communications, Service Desk, End User Compute;
Added 53 mins ago
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Addictions Counsellor
CMHA
ON
- Full-time
…be required to travel within York Region & South Simcoe for client meetings and staff training or other meetings. We have flexibility in approving the Addiction Counsellor's home office to…
Added 53 mins ago
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Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Join a high-impact architecture team shaping the future of customer engagement across onboarding, customer management and advice. You will design and deliver scalable, compliant and…
Added 53 mins ago
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Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
Join a high-impact architecture team shaping the future of customer engagement across onboarding, customer management, and advice. This role will design and deliver scalable, compliant, and…

Percepta

Team Lead, Service Delivery - Windsor Ontario, Canada

Canada

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Job details

Posting language: English
Posted: Oct 26, 2026

Original job description

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead working onsite in Windsor Ontario, Canada, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

Associate degree or equivalent work experience
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

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More about this job

Responsibilities

The Team Lead will mentor, coach, and motivate associates to ensure company and client goals are met. They are responsible for managing team performance, addressing employee issues, and handling customer escalations.

Requirements

Candidates must possess an associate degree or equivalent work experience and demonstrate strong leadership capabilities. A customer-focused mindset and proficiency with computer systems are required for this role.

Skills

Leadership
Mentoring
Coaching
Team management
Customer service
Conflict resolution
Time management
Organizational skills
Performance management
Communication
Integrity
Problem solving

Benefits

Competitive compensation
Performance bonus opportunities
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Service Delivery
Customer Experience
Management
Coaching
Mentoring
Performance Management
Customer Escalation
Time Management
Leadership
Employee Development
Customer Support
TTEC

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