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Added 6 mins ago
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Facility Manager, Building Operations, BC
Bell
Kamloops, BC
- Full-time
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 6 mins ago
MG
Clinical Care Facilitator, Community Acquired Pneumonia (Integrated Care Pathway)
Michael Garron Hospital
Toronto, ON
- Full-time
The Clinical Care Facilitator (CCF) is a core member of the CAP interdisciplinary team and the primary point of contact for enrolled patients during their transition from hospital to home.
Added 7 mins ago
RB
Senior Relationship Manager, Commercial Financial Services, Agriculture and Agri-Food Sector
Royal Bank of Canada
Abbotsford, BC
- Full-time
…deliver solutions tailored for individual needs. You are a key member of a Client Relationship Team and your deeply collaborative and client-centric nature allow you to coordinate with…
Added 7 mins ago
RB
Relationship Manager, Commercial Financial Services, Agriculture and Agri-Food Sector
Royal Bank of Canada
Abbotsford, BC
- Full-time
…deliver solutions tailored for individual needs. You are a key member of a Client Relationship Team and your deeply collaborative and client-centric nature allow you to coordinate with…
Added 7 mins ago
RB
Commission Data Specialist
Royal Bank of Canada
Toronto, ON
- Full-time
Maintain advisor profiles and licensing data – Update FOS member profiles, add/terminate licenses, and manage database records based on Registration Department communications
Added 7 mins ago
RB
Investment and Retirement Planning (IRP) Associate
Royal Bank of Canada
Harrison, MB · RUSSELL-BINSCARTH, Manitoba
- Full-time
…meet client needs and goals and expand the network of your team. As a member of the Financial Planning, Investment and Retirement Planning Team, you bring innovative ideas to grow market…
Added 22 mins ago
AU
Security Operations Support Officer
Allied Universal
Mississauga, ON
- $21 to $22 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 22 mins ago
Retail Experience Lead & Delivery Driver
Fire & Flower Inc.
Selkirk, MB
Assist with team member onboarding, training, and continuous education.
Added 52 mins ago
RL
lubrication technician - automotive service and repair
Rig Logistics Inc
Rosser, MB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 52 mins ago
WC
Pharmacy Assistant
Walmart Canada
Port Elgin, ON
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 52 mins ago
Procurement Manager
I M P Group International Inc.
Amherst, NS
…immediate opening for a motivated individual to join its winning…
Added 52 mins ago
ENGINEER
City of Toronto
Toronto, ON
The successful candidate for this position will be a member of the Policy Development team. Working with other Toronto Water sections, City divisions and agencies, the Policy Development…
Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Be a valued team member of the Development and Community Services team and assist on other operations or projects as needed.
Added 1 hour ago
SS
Licensed Practical Nurse |Internal Permanent Full-time Nights 19:00-07:00 4 on, 5 off
Sienna Senior Living
Osoyoos, BC
- Full-time
If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth – then join us!
Added 1 hour ago
AT
Class 1 Driver - Part-Time
Armour Transportation Systems
Saint John, NB
- Part-time
…independently, value safety, and deliver exceptional customer…
Added 1 hour ago
Dietary Aide-Certified | Temporary Full Time
Sienna Senior Living
Toronto, ON
You will be a welcomed member of the Long Term Care team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Dietary Aide you will do…
Added 1 hour ago
C
Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 1 hour ago
C
Temporary Sales Associate
Coach
Toronto, ON
- Part-time
…support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and…
Added 1 hour ago
VH
Registered Practical Nurse - Foot Care Nurse
VHA Home HealthCare
Toronto, ON
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 hour ago
W
Pharmacy Assistant
Walmart
Port Elgin, ON
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
SJ
Registered Practical Nurse
St. Joseph's Healthcare Hamilton
Hamilton, ON · MASH
- Part-time
The Men’s Addiction Service Hamilton is funded through the Ministry of Health and provides residential substance use withdrawal services and crisis support, as well as outpatient substance…
Added 1 hour ago
SJ
Registered Practical Nurse - Thoracic
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
…procedures. Our highly skilled and dedicated interprofessional team provide patient and family focused care and work to restore and maintain function in a highly collaborative and…
Added 1 hour ago
SJ
Registered Practical Nurse - Thoracic
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
…procedures. Our highly skilled and dedicated interprofessional team provide patient and family focused care and work to restore and maintain function in a highly collaborative and…
Added 1 hour ago
SJ
Registered Practical Nurse - R2
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Full-time
The Schizophrenia & Community Integration Service inpatient units offer comprehensive assessment treatment rehabilitation and discharge planning. The individuals served have an Axis 1…
Added 1 hour ago
SJ
Physician Assistant - OBGYN
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The Department of Obstetrics and Gynecology at St. Joseph's Healthcare Hamilton is a high demand, high volume service which provides acute inpatient care and ambulatory services to our…

Performance Auto Group

BDC Service Representative (AutoPlanet Brampton)

ON, Canada
Brampton, ON, L6S 6E8, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 21, 2026

Original job description

Drive for Excellence

Since 2015 AutoPlanet Brampton has strived on innovation as Ontario’s largest indoor pre-owned dealership. With over 1000 vehicles, we aim at being progressive and dynamic in everything we do. We are committed to putting our team and guests first which is why we have achieved a high guest satisfaction rating and a relaxed buying experience.

AutoPlanet Brampton is currently seeking a BDC Service Representative to join their dynamic team in Brampton.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Communicate effectively by telephone and email with customers (both inbound and outbound communication).
Schedule service and maintenance retention appointments.
Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
Utilize dealership call scripts for all inbound and outbound service calls.
Update information regarding all scheduled and confirmed appointments with the customers.
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Streamline the CRM with information regarding all verbal communication with customers.
Document information in the Appointment Log when an appointment is scheduled.
Study products and services to continually enhance ability to assist customers.
Acquire knowledge of pertinent dealership processes.
Comply with any customer handling and marketing functions.
Communicate with the Service Manager about any potential customers issues or problems.
Perform all outbound campaigns as periodically assigned by the Service Manager.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.
Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred.
Excellent customer service skills with enthusiastic and friendly demeanor.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Must have a results oriented mindset to succeed.
Willing to work as a member of a team and interact with others in a professional and courteous manner.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $45,000 - $60,000 per year (hourly earnings plus monthly performance-based bonuses). This range includes hourly earnings and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#SP

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More about this job

Responsibilities

The BDC Service Representative is responsible for managing inbound and outbound customer communications to schedule service appointments and respond to inquiries. They must also maintain accurate records in the CRM system and ensure all daily, weekly, and monthly performance goals are met.

Requirements

Candidates must have a high school diploma or GED and 1-3 years of related dealership experience. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for success.

Skills

Customer service
Communication
Appointment scheduling
CRM software
Telephone etiquette
Email correspondence
Attention to detail
Problem solving
Interpersonal skills
Time management
Conflict resolution
Data entry
Sales support
Professionalism

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

BDC
Service Representative
Automotive
Dealership
CRM
Customer Service
Appointment Scheduling
Inbound Calls
Outbound Calls
Lead Management
Service Retention
Performance Metrics
Data Documentation
Client Relations
Automotive Industry

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