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Added 12 mins ago
T
Associate, Private Wealth
TD
Toronto, ON
- Full-time
The Ultra High Net Worth (UHNW) client segmentation is one of the most exciting and fastest growing spaces in the world of financial services. The TD Private Wealth is looking to hire an…
Added 12 mins ago
C
Financial Services Representative II
CIBC
Calgary, AB
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 13 mins ago
TI
Director of Paid Media
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- Full-time
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Added 43 mins ago
BC
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Brunico Communications
Toronto, ON
- Contract
combined that with a client-centric approach that has allowed us to grow throughout a period of
Added 43 mins ago
FC
Investment Advisor
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Hamilton, ON
- Full-time
Hold a valid license as a Registered Representative with a CIRO-member investment dealer, with a minimum of two (2) years' experience as a licensed advisor.
Added 58 mins ago
AL
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- Full-time
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Added 1 hour ago
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Private Banker
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Mississauga, ON
- Full-time
…will be an accredited professional delivering the Black Card Experience to high net worth Canadians, focused on Private Banking’s core value proposition of wealth planning, credit, cash…
Added 1 hour ago
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- Full-time
…and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you…
Added 1 hour ago
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First Nations/Métis/Inuit Candidates - Banking Centre Roles (Vancouver)
CIBC
Burnaby, BC · Richmond, BC · Vancouver, BC · Ottawa, ON
- Full-time
…products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting…
Added 1 hour ago
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- Full-time
Why Customer Experience Professionals Choose Capital
Added 1 hour ago
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Customer Service Representative
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Why Customer Experience Professionals Choose Capital
Added 1 hour ago
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Toronto, ON
…providing a high standard of professional and personalized client experience consistent with our Scotia iTRADE business…
Added 1 hour ago
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Kamloops, BC
- Full-time
…idea of hitting (and exceeding) targets while building genuine client relationships? If so, this is more than just a job - it's a career with unlimited…
Added 1 hour ago
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- Full-time
Études postsecondaires ou expérience de travail équivalente.
Added 1 hour ago
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Minimum 6 months experience working with persons with developmental disabilities
Added 1 hour ago
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Logistics Coordinator
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- Full-time
The Logistic Coordinator I may be required to support the client after hours, such as nights, weekends and/or holidays via cell phone rotation and remote equipment
Added 1 hour ago
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- Full-time
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Added 1 hour ago
Coordinator, Construction Services
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Added 1 hour ago
C
Lake Country and Northern Ontario Opportunities (Multiple Locations)
CIBC
Barrie, ON · Chatham-Kent, ON · Dryden, ON · Forest, ON · Fort Frances, ON · Goderich, ON · Hearst, ON · Huntsville, ON · Kapuskasing, ON · ON · Kirkland Lake, ON · Listowel, ON · Manitouwadge, ON · Mitchell, ON · Moosonee, ON · Owen Sound, ON · Petrolia, ON · Port Elgin, ON · Red Lake, ON · Sarnia, ON · Sault Ste. Marie, ON · Sioux Lookout, ON · Stratford, ON · Strathroy, ON · Sudbury, ON · Temiskaming Shores, ON · Thunder Bay, ON · Timmins, ON · Walkerton, ON · Wingham, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
C
Financial Services Representative II
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- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
A
Food & Beverage - Seasonal Service Associate, Internal Restaurant
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Connect with Aritzia employees & guests, creating an engaging and welcoming experience with each visit from welcome and departure.
Added 1 hour ago
Financial Advisor, Investment & Retirement Planning - PICKERING TOWN CENTRE
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Added 2 hours ago
H
Psychologist PhD
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- Full-time
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Added 2 hours ago
BC
Bilingual Inside Sales Representative
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- Full-time
We are seeking a dynamic and results-driven Bilingual Inside Sales Representative to drive revenue and margin growth by expanding share-of-wallet within existing accounts and identifying…
Added 2 hours ago
Shared Care Counsellor - Adult
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Minimum of two (2) years supervised counselling experience.

Performance Auto Group

BDC Service Representative (Brampton North Nissan)

Brampton, ON, L7A 1G1, Canada

Compensation (expected annual salary): $40,000 - $45,000 per year. · Full-time

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Job details

Pay: Compensation (expected annual salary): $40,000 - $45,000 per year.
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 29, 2026

Original job description

Drive for Excellence

Brampton North Nissan is a globally recognized dealership as part of the exclusive Nissan Global Award winners’ club. We are recognized for our performance and commitment to creating a trustworthy guest experience that inspires loyalty.

Brampton North Nissan is looking to add a BDC Service Representative to join our growing family.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Communicate effectively by telephone and email with customers (both inbound and outbound communication).
Schedule service and maintenance retention appointments.
Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
Utilize dealership call scripts for all inbound and outbound service calls.
Update information regarding all scheduled and confirmed appointments with the customers.
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Streamline the CRM with information regarding all verbal communication with customers.
Document information in the Appointment Log when an appointment is scheduled.
Study products and services to continually enhance ability to assist customers.
Acquire knowledge of pertinent dealership processes.
Comply with any customer handling and marketing functions.
Communicate with the Service Manager about any potential customers issues or problems.
Perform all outbound campaigns as periodically assigned by the Service Manager.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.
Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred.
Excellent customer service skills with enthusiastic and friendly demeanor.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Must have a results oriented mindset to succeed.
Willing to work as a member of a team and interact with others in a professional and courteous manner.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $40,000 - $45,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2,000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The BDC Service Representative is responsible for managing inbound and outbound customer communications to schedule service appointments and address inquiries. They must also maintain accurate records in the CRM system and ensure all customer interactions align with dealership standards.

Requirements

Candidates are required to have a High School Diploma or GED and 1-3 years of relevant dealership experience. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Skills

Customer service
Communication
Appointment scheduling
CRM software
Telephone etiquette
Email communication
Attention to detail
Problem solving
Interpersonal skills
Time management
Conflict resolution
Professionalism
Data entry
Adaptability
Teamwork

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

BDC
Service Representative
Automotive
Dealership
Customer Service
CRM
Appointment Scheduling
Inbound Calls
Outbound Calls
Service Maintenance
Lead Management
Communication
Data Documentation
Performance Auto Group
Nissan
Retail
Administrative
Client Relations

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