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Added 14 mins ago
I
French: Nettoyeur à plein temps - Full Time Cleaner
ISS
Beauharnois, QC
- $21.57 to $23.83 CAD / hour
- Full-time
Comprendre le service à la clientèle et la satisfaction
Added 14 mins ago
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Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
We’re looking for a Team Lead – Health Services to join our team in Peterborough, Ontario. As a Team Lead, you will report into the Regional Manager of Health Services and provide…
Added 14 mins ago
CONSULTANT TRAINING & DEVELOPMENT
City of Toronto
Toronto, ON
Reporting to the Manager 311 Quality & Performance, the Consultant Training & Development will design, develop, coordinate, implement, and deliver in-person and online professional…
Added 29 mins ago
D
Catering Manager
Dexterra
Winnipeg, MB
- $53,000 to $57,000 CAD / year
- Full-time
We are seeking a dynamic and results-driven Catering Manager to join us. This is an excellent opportunity for a seasoned sales professional to lead our sales initiatives in the competitive…
Added 44 mins ago
Senior Sales Advisor, Saint Laurent
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Montreal, QC · Saint-Laurent, QC
The role of the store sales team is to provide a client experience consistent with the VinFast brand and vision, engage with clients to generate brand and product excitement, and to guide…
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We are looking for an experienced and detail-oriented Senior Sales Coordinator to support our Sales Manager and commercial sales team. This role is responsible for coordinating sales…
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Corporate Tax, Senior Manager
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Calgary, AB
- Full-time
● Take ownership of client engagements across diverse industries and jurisdictions, delivering exceptional service and fostering long-term client relationships
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Assistant Wealth Market Manager
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Added 1 hour ago
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insurance products manufactured by leading third-party insurance carriers to maintain a high quality of client service and support as part of the financial planning process. Key Focus
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Account Manager, Small Business
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AB
- Full-time
…clients. Our dynamic professionals are committed to supporting our client needs including starting a business, managing in stability and stress, growing a business and transitioning a…
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Customer Experience Associate
TD
Red Deer, AB
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Added 1 hour ago
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Branch Manager Trainee
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Brampton, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
MS
Onboarding Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
The Onboarding Project Manager will be part of the Global Equity Solutions group within the Morgan Stanley at Work organization. The Global Equity Solutions team is responsible for the…
Added 1 hour ago
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Hybrid Caretaker
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- $23 CAD / hour
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Added 1 hour ago
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Portfolio Assistant, Private Wealth
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Burnaby, BC · STSQ
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Contribute to the team’s business objectives by building and maintaining client relationships through client acquisition both from internal referrals (within existing book of business) and…
Added 1 hour ago
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Occupational Therapist Degree
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Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager, the Occupational Therapist is responsible for assessing and treating patients in assigned service areas within the framework of the…
Added 1 hour ago
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Nurse Practitioner
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- Part-time
…The position will report to and work under the direction of a manager in one of the designated program areas. Practicing within Saskatchewan Health Authority policies, CRNS standards, and…
Added 1 hour ago
L
Health and Welfare Implementation Manager
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Toronto, ON
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Every benefits program we implement starts with a team that turns client goals into working technology. As Implementation Manager, you'll lead a team of implementation consultants and…
Added 1 hour ago
O
Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
…expansion opportunities via high value relationship with the client. The Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization,…
Added 1 hour ago
LL
Social Media Manager
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
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LEAP is hiring a Social Media Manager to bring our brand, products, and services to life through compelling social storytelling that builds brand awareness, grows our audience, and drives…
Added 1 hour ago
PG
Manager, Programmatic
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As an Account Manager, you are responsible for development of strategic programmatic recommendations for your book of business. Upon approval from the client, Programmatic Account Manager…
Added 1 hour ago
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Recoveries Officer
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Service Specialist, Operations II
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Toronto, ON
- Full-time
…addition, incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. Incumbent will review,…
Added 1 hour ago
IB
Account Manager - Creative
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- $75,000 to $95,000 CAD / year
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The Account Manager is responsible for building trusted client relationships and leading the delivery of creative services that meet client objectives and drive profitable growth for…
Added 1 hour ago
ML
Unit Manager
MAPLE LEAF LOUNGE
Vancouver, BC
- Full-time
Now, if you were to come on board as one of our Unit Manager’s we’d ask you to do the following for us:

Performance Auto Group

BDC Service Representative (Brampton North Nissan)

Brampton, ON, L7A 1G1, Canada

Compensation (expected annual salary): $40,000 - $45,000 per year. · Full-time

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Job details

Pay: Compensation (expected annual salary): $40,000 - $45,000 per year.
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 29, 2026

Original job description

Drive for Excellence

Brampton North Nissan is a globally recognized dealership as part of the exclusive Nissan Global Award winners’ club. We are recognized for our performance and commitment to creating a trustworthy guest experience that inspires loyalty.

Brampton North Nissan is looking to add a BDC Service Representative to join our growing family.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Communicate effectively by telephone and email with customers (both inbound and outbound communication).
Schedule service and maintenance retention appointments.
Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
Utilize dealership call scripts for all inbound and outbound service calls.
Update information regarding all scheduled and confirmed appointments with the customers.
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Streamline the CRM with information regarding all verbal communication with customers.
Document information in the Appointment Log when an appointment is scheduled.
Study products and services to continually enhance ability to assist customers.
Acquire knowledge of pertinent dealership processes.
Comply with any customer handling and marketing functions.
Communicate with the Service Manager about any potential customers issues or problems.
Perform all outbound campaigns as periodically assigned by the Service Manager.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.
Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred.
Excellent customer service skills with enthusiastic and friendly demeanor.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Must have a results oriented mindset to succeed.
Willing to work as a member of a team and interact with others in a professional and courteous manner.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $40,000 - $45,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2,000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The BDC Service Representative is responsible for managing inbound and outbound customer communications to schedule service appointments and address inquiries. They must also maintain accurate records in the CRM system and ensure all customer interactions align with dealership standards.

Requirements

Candidates are required to have a High School Diploma or GED and 1-3 years of relevant dealership experience. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Skills

Customer service
Communication
Appointment scheduling
CRM software
Telephone etiquette
Email communication
Attention to detail
Problem solving
Interpersonal skills
Time management
Conflict resolution
Professionalism
Data entry
Adaptability
Teamwork

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

BDC
Service Representative
Automotive
Dealership
Customer Service
CRM
Appointment Scheduling
Inbound Calls
Outbound Calls
Service Maintenance
Lead Management
Communication
Data Documentation
Performance Auto Group
Nissan
Retail
Administrative
Client Relations

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