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Added 5 mins ago
SI
Retail General Manager
Staples Inc.
Saint-Jérôme, QC · St-Jerome, QC
- Full-time
3-5 years of experience in a retail management role. Preferably as a General Manager.
Added 5 mins ago
P
Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- Full-time
Reporting to the Accounts Receivable Escalation Manager, the Accounts Receivable Escalations Analyst is responsible for the preparation of demand letters, termination letters and final…
Added 5 mins ago
A
Property Administrator (User Experience Partner)
Allied
Montreal, QC
- Full-time
Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.
Added 5 mins ago
W
Self Checkout Attendant
Walmart
Vernon, BC
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 5 mins ago
W
(CAN) Associé, produits consommables
Walmart
Magog, QC
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 5 mins ago
W
Directs Store Delivery Associate
Walmart
Flin Flon, MB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 5 mins ago
W
(CAN) Over-the-Counter Associate
Walmart
Toronto, ON
- Part-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 5 mins ago
W
(CAN) Cosmetics Associate
Walmart
St. John's, NL
- Part-time
…purchase decisions, and resolves concerns or refers them to management when…
Added 5 mins ago
W
(CAN) Overnight Lead Department Manager
Walmart
Salmon Arm, BC
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 5 mins ago
LC
Senior Coordinator, Transport
Loblaw Companies Limited
Calgary, AB
- Full-time
Ensuring each driver confirms the load assignments assigned to them. Escalating any concerns to the Driver Manager should they arise (driver refusal, sick/breakdown calls causing drivers to…
Added 5 mins ago
V
Sr. Consultant, Client Success
Visa
Toronto, ON
- Full-time
…expectations of these days will be confirmed by your Hiring…
Added 5 mins ago
PB
Store Manager
Psycho Bunny Inc.
Richmond, BC
- Full-time
Reporting to the District Store Manager, the Store Manager strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability…
Added 5 mins ago
PB
Key Holder
Psycho Bunny Inc.
Burnaby, BC
- Part-time
Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through…
Added 5 mins ago
PB
Key Holder
Psycho Bunny Inc.
Toronto, ON
- Part-time
Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through…
Added 5 mins ago
PB
Key Holder - Premium Outlets Montréal
Psycho Bunny Inc.
Mirabel, QC
- Part-time
Reporting to the Store Manager, the Key Holder, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals…
Added 5 mins ago
SC
Retail Assistant Manager
Staples Canada
Saint-Jérôme, QC · St-Jerome, QC
- Full-time
As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…
Added 5 mins ago
SC
Wireless Sales Supervisor
Staples Canada
Victoria, BC
- Full-time
…national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us…
Added 5 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Edmonton, AB
- Full-time
…national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us…
Added 5 mins ago
A
Executive Administrative Assistant
AtkinsRéalis
Pickering, ON
- Full-time
…support Ontario’s clean energy future. Functionally reporting to Manager, Administrative and Executive Support, and Reporting to the Senior Project Director, the CanAtom Executive Assistant…
Added 18 mins ago
MI
Claims Adjuster, Accident Benefits
Millennium Insurance Corporation
Sherwood Park, AB
- Full-time
Reporting to the Claims Manager, you’ll investigate and manage Section B claims while delivering exceptional service to our customers. This is a 2-year fixed-term opportunity focused on…
Added 18 mins ago
BS
Sales Development Representative
Blackline Safety
Canada
- Full-time
…opportunities, and connect prospects with the appropriate Regional Sales Manager in their territory, setting the stage for successful long-term…
Added 18 mins ago
LM
JR./INTERMEDIATE PROJECT MANAGER AND A SENIOR PROJECT MANAGER
Laframboise Mechanical Electrical Ltd
Long Sault, ON
- Full-time
Project management experience with an industrial contractor who was self-performing the work (as a project manager, senior project coordinator, construction manager, etc.).
Added 18 mins ago
LG
JR./INTERMEDIATE PROJECT MANAGER AND A SENIOR PROJECT MANAGER
Laframboise Groupe
Long Sault, ON
- Full-time
Project management experience with an industrial contractor who was self-performing the work (as a project manager, senior project coordinator, construction manager, etc.).
Added 18 mins ago
DG
Estimator
Deveraux Group of Companies
Calgary, AB
- Full-time
We specialize in the design, development, construction, and management of purpose-built apartment communities. Thanks to our vertically integrated model, we manage every stage of a…
Added 18 mins ago
AP
Property Administrator (User Experience Partner)
Allied Properties REIT
Montreal, QC
- Full-time
Reporting to the Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.

Performance Auto Group

BDC Service Representative (Performance Toyota)

St. Catharines, ON, Canada

Compensation (expected annual salary): $40,000 - $50,000 per year. · Full-time

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Job details

Pay: Compensation (expected annual salary): $40,000 - $50,000 per year.
Job type: Full-time
Apply by: Nov 6, 2026
Education: High school diploma
Posting language: English
Posted: Oct 7, 2026

Original job description

Drive for Excellence

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre-owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota is currently seeking a Full Time BDC Service Representative to join their dynamic team in Brampton.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

Communicate effectively by telephone and email with customers (both inbound and outbound communication).
Schedule service and maintenance retention appointments.
Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
Utilize dealership call scripts for all inbound and outbound service calls.
Update information regarding all scheduled and confirmed appointments with the customers.
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Streamline the CRM with information regarding all verbal communication with customers.
Document information in the Appointment Log when an appointment is scheduled.
Study products and services to continually enhance ability to assist customers.
Acquire knowledge of pertinent dealership processes.
Comply with any customer handling and marketing functions.
Communicate with the Service Manager about any potential customers issues or problems.
Perform all outbound campaigns as periodically assigned by the Service Manager.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management.

What You Need To Succeed

High School Diploma or GED is required.
Minimum 1-3 years related dealership experience and/or training; or equivalent combination of education and experience is preferred.
Excellent customer service skills with enthusiastic and friendly demeanor.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Must have a results oriented mindset to succeed.
Willing to work as a member of a team and interact with others in a professional and courteous manner.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $40,000 - $50,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2,000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#SP

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More about this job

Responsibilities

Communicate with customers by phone and email, respond to inquiries and web leads, and schedule service and maintenance appointments. Maintain accurate CRM and appointment records, meet performance goals, carry out assigned outbound campaigns, and escalate customer issues to the Service Manager.

Requirements

A high school diploma or GED is required, and 1–3 years of related dealership experience or equivalent experience is preferred. Candidates should have strong customer service and communication skills, attention to detail, flexibility, and the ability to work effectively under pressure in a fast-paced team environment.

Skills

Customer Service
Telephone and Email Communication
Appointment Scheduling
Lead Response
Attention to Detail
Problem Solving
Interpersonal Communication
Multitasking
Time Management
Teamwork
Adaptability
Sales and Service Retention
Dealership Processes

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Critical Illness Insurance
Life Insurance
Employee Assistance Plan
Vehicle, Service, and Parts Discounts
Retailer and Service Provider Discounts
Employee Events
Career Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Business Development Center
Service Representative
Customer Service
Service Appointments
Maintenance Retention
Inbound Calls
Outbound Calls
Web Leads
Email Communication
Call Scripts
Dealership Templates
CRM
Appointment Log
Customer Inquiries
Outbound Campaigns
Service Manager
Dealership Processes
Customer Experience
High School Diploma
GED

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