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Added 11 mins ago
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Performance Auto Group

Customer Care Representative (Performance Collision)

St. Catharines, ON, L2R 5L8, Canada

Compensation (expected annual salary): $40,000 - $45,000 per year. · Full-time

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Job details

Pay: Compensation (expected annual salary): $40,000 - $45,000 per year.
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 4, 2026

Original job description

Drive for Excellence

At Performance Collision trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision center we have also earned the trust of our manufacturers to repair their vehicles to the highest standard of quality in the event of an accident.

Performance Collision is looking for a Customer Care Representative to join their Dynamic Team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Coordinate service appointments including answering service calls in a professional manner.
Coordinate insurance calls in a professional manner.
Coordinate vehicle intake and delivery.
Remind customers of set appointments via telephone, email or text.
Provide general and administrative support to the Body Shop.
Project a positive attitude for the benefit of our customers and fellow employees.
Utilize systems and procedures to deliver exceptional customer service on all interactions.
Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Execute tasks in a fast-paced environment with multiple deadlines.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management

What you need to succeed:

High School Diploma or GED is required.
1 year of automotive experience or equivalent is preferred.
1-2 years of customer service experience is preferred.
Must have a valid Ontario Driver's License and good driving record.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Proficient with Google Workspace
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
CDK experience is an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to work in a collaborative environment while maintaining a positive attitude.
Ability to read and comprehend instructions and information.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Ability to work flexible hours and work around a changing schedule

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $40,000 - $45,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#SP

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More about this job

Responsibilities

Coordinate service appointments, insurance calls, and vehicle intake while providing administrative support to the body shop. Ensure exceptional customer service by analyzing client needs and resolving issues in a fast-paced environment.

Requirements

Requires a High School Diploma or GED and a valid Ontario Driver's License with a good driving record. Preferred candidates have 1-2 years of customer service experience and proficiency in Google Workspace.

Skills

Customer service
Automotive knowledge
Google Workspace
CDK
Communication
Attention to detail
Problem solving
Time management
Interpersonal skills
Administrative support
Conflict resolution
Professionalism

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Collision Center
Automotive
Service Appointments
Insurance Coordination
Vehicle Intake
Google Workspace
CDK
Administrative Support
Body Shop
Customer Experience
Client Relations
Performance Auto Group

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