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Added 4 mins ago
PA
IT Technician (Head office - Muskoka
Performance Auto Group
Huntsville, ON
- Full-time
Must have a valid Ontario G or G2 Driver's License and good driving record
Added 4 mins ago
PA
Level 3 Automotive Service Apprentice (Huntsville Honda)
Performance Auto Group
Huntsville, ON
- Full-time
Must have a valid Ontario Driver's License and good driving record.
Added 4 mins ago
PA
Automotive Service Technician (Huntsville Honda)
Performance Auto Group
Huntsville, ON
- Full-time
Obtain parts prices and note availability for each recommendation.
Added 4 mins ago
PA
Delivery Driver/Warehouse
PGW Auto Glass
Dartmouth, NS
- Full-time
…is looking for a dedicated and passionate Warehouse/Delivery Driver. PGW has over 100 warehouses throughout the United States and Canada. The Delivery Driver must have an excellent driving…
Added 4 mins ago
UI
Driver (Part Time)
UAP Inc.
Winnipeg, MB
- $17.75 to $18.85 CAD / hour
Our NAPA team is expanding! We are looking for a Part Time delivery driver to transport automotive parts and equipment to customers.
Added 4 mins ago
C
Equipment Repair & Maintenance Technician
Co-op
Shellbrook, SK
- Full-time
Collaborate with the Ag Parts person, sales team and customers to source parts.
Added 4 mins ago
Field Service Representative
EnerSys Delaware Inc.
Winnipeg, MB
Replaces defective parts, reassembles battery, and fuses lead parts with gas torch
Added 4 mins ago
KT
Shipping & Receiving
Kal Tire
Moncton, NB
- Full-time
Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring…
Added 4 mins ago
KT
Apprentice Automotive Technician
Kal Tire
Corner Brook, NL
- Full-time
Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring…
Added 4 mins ago
Route Service Representative
Cintas
Boucherville, QC
…accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in…
Added 19 mins ago
ML
Security Guard - Day Shift - 18-Month Contract
Maple Lodge Farms
Brampton, ON
- Contract
Must possess a valid Ontario G Class driver’s license, and operate a motor vehicle as required;
Added 19 mins ago
NA
Parts Runner (Ruth Lake)
North American Construction Group Inc.
Fort McMurray, AB
- Full-time
NACG is looking for Parts Runners to work on a remote mining site in the Fort McMurray area. You must be well-organized and favor safety above everything else.
Added 34 mins ago
A
Journeyman Automotive Technician - Kia of Hamilton
AutoCanada
Hamilton, ON
- Other
…as brakes, fuel systems, and engines, and repair or replace parts as needed. In addition, you'll mentor apprentices and maintain a safe and efficient work…
Added 34 mins ago
UO
Trades 2 - Steamfitter
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- Full-time
Assembles parts, equipment, fittings and joins them by soldering, brazing, gluing, screwing, caulking, bolting and other methods.
Added 34 mins ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
A valid driver’s license, insurance, and a reliable vehicle to travel within the region
Added 49 mins ago
H&
Lot Attendant
Harvey & Company Ltd - Gander
Gander, NL
- Full-time
The Lot Attendant / Delivery Driver is responsible for maintaining a safe, clean and organized dealership yard while supporting the movement and delivery of equipment, vehicles and parts.
Added 49 mins ago
L
Rotary AME – Quebec
Ledcor
Quebec, QC
- Full-time
Hold a valid Canadian Passport and possess a valid driver’s license
Added 1 hour ago
KT
Journeyperson Automotive Service Technician
Kal Tire
Calgary, AB · Red Deer, AB · Golden, BC · Kamloops, BC · Kelowna, BC
- Full-time
Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring…
Added 1 hour ago
Service Sales Representative - First Aid and Safety
Cintas
St. John's, NL · St Johns, NL
Possess an Active Driver's License in Good Standing
Added 1 hour ago
CC
Route Service Representative (4-Day Workweek)
Cintas Canada
Montreal, QC
- Full-time
…accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in…
Added 1 hour ago
NA
Heavy Duty Mechanic Subcontractor (Kearl)
North American Construction Group Inc.
Fort McMurray, AB
- Full-time
Order required repair parts, complete reports and fill out work orders.
Added 1 hour ago
AT
Highway Driver
Armour Transportation Systems
Hanwell, NB
- Full-time
Armour Transportation Systems is currently seeking a professional and safety-focused Highway Driver based out of Fredericton, NB.This position is ideal for drivers who enjoy consistent…
Added 1 hour ago
TC
Heavy Duty / Automotive Mechanic – Kelowna
Transdev Canada
Kelowna, BC
- $49.08 CAD / hour
- Full-time
Maintaining records of parts, supplies, and maintenance activities
Added 1 hour ago
G
Tool Crib Attendant, Maintenance
Glencore
Elkford, BC
- Full-time
Identify parts book problems and initiate corrective actions to prevent future issues
Added 1 hour ago
TU
Trades 2 - Steamfitter
The University of British Columbia
Vancouver, BC
- Full-time
Assembles parts, equipment, fittings and joins them by soldering, brazing, gluing, screwing, caulking, bolting and other methods.

Performance Auto Group

Customer Care Representative (Performance Collision)

St. Catharines, ON, L2R 5L8, Canada

Compensation (expected annual salary): $40,000 - $45,000 per year. · Full-time

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Job details

Pay: Compensation (expected annual salary): $40,000 - $45,000 per year.
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 4, 2026

Original job description

Drive for Excellence

At Performance Collision trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision center we have also earned the trust of our manufacturers to repair their vehicles to the highest standard of quality in the event of an accident.

Performance Collision is looking for a Customer Care Representative to join their Dynamic Team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Coordinate service appointments including answering service calls in a professional manner.
Coordinate insurance calls in a professional manner.
Coordinate vehicle intake and delivery.
Remind customers of set appointments via telephone, email or text.
Provide general and administrative support to the Body Shop.
Project a positive attitude for the benefit of our customers and fellow employees.
Utilize systems and procedures to deliver exceptional customer service on all interactions.
Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Execute tasks in a fast-paced environment with multiple deadlines.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management

What you need to succeed:

High School Diploma or GED is required.
1 year of automotive experience or equivalent is preferred.
1-2 years of customer service experience is preferred.
Must have a valid Ontario Driver's License and good driving record.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Proficient with Google Workspace
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
CDK experience is an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to work in a collaborative environment while maintaining a positive attitude.
Ability to read and comprehend instructions and information.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Ability to work flexible hours and work around a changing schedule

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $40,000 - $45,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#SP

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More about this job

Responsibilities

Coordinate service appointments, insurance calls, and vehicle intake while providing administrative support to the body shop. Ensure exceptional customer service by analyzing client needs and resolving issues in a fast-paced environment.

Requirements

Requires a High School Diploma or GED and a valid Ontario Driver's License with a good driving record. Preferred candidates have 1-2 years of customer service experience and proficiency in Google Workspace.

Skills

Customer service
Automotive knowledge
Google Workspace
CDK
Communication
Attention to detail
Problem solving
Time management
Interpersonal skills
Administrative support
Conflict resolution
Professionalism

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Collision Center
Automotive
Service Appointments
Insurance Coordination
Vehicle Intake
Google Workspace
CDK
Administrative Support
Body Shop
Customer Experience
Client Relations
Performance Auto Group

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