Customer Service Representative, Parts Wholesale (Parts Wholesale GTA)

Drive for Excellence

Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking a Customer Service Representative (CSR) to join our Parts Wholesale team!

The CSR, Parts Wholesale is a member of Performance Auto Group’s CSR, Parts Wholesale team, a central order desk at the Brampton Parts Hub. The team handles wholesale parts orders for PAG dealerships, serving collision centres, mechanical repair shops and other trade customers across the GTA, Niagara and Muskoka.

As a first point of contact for these customers, the CSR, Parts Wholesale manages each order from the first call or estimate through to the invoice, and keeps the customer informed until the parts arrive. The dealership or the central hub handles picking, shipping and delivery, so the team can focus on accurate orders, fast answers and keeping customers informed. The CSR, Parts Wholesale works closely with fellow CSRs, the Parts Wholesale Managers, who bring in new accounts, and the Parts Departments at each dealership.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

• Answer the wholesale phone line and team inbox, and process orders received through CollisionLink, PartsBridge and Progi.
• Check every estimate before ordering, including the VIN, supersessions, part options and any missing information.
• Look up parts in the OEM catalogue and build quotes and orders in the dealer management system (CDK).
• Use price matching and conquest programs to convert aftermarket and salvage lines into OEM sales, within approved discount levels.
• Contact customers about backorders and delays before they need to call, and provide a confirmed ETA date.
• Set up returns and process credits quickly and accurately.
• Request a shelf check from the dealership when stock needs confirming, and refer pricing or return requests outside policy to the CSR, Parts Wholesale Manager.
• Help set up and maintain new accounts brought in by the Parts Wholesale Managers.
• Comply with all Performance Auto Group policies, standards and procedures, including health and safety.
• Perform other related duties as assigned by management

What you need to succeed:

• High School Diploma or equivalent required.
• Minimum 2 years of OEM parts experience at a dealership parts counter, a wholesale parts desk or in a collision centre parts role required.
• Working knowledge of OEM parts catalogues and a dealer management system; CDK experience is an asset.
• Experience with CollisionLink, Progi or PartsBridge is an asset.
• Experience with more than one OEM brand is an asset.
• Strong attention to detail and accuracy in parts identification, order entry and record keeping.
• Clear, friendly and professional telephone, email and written communication skills.
• Strong follow-through, with the ability to manage multiple open orders and shifting priorities.
• Proficiency with computers and standard office software, and the ability to learn new systems quickly.
• Positive, professional attitude with the ability to perform well under pressure in a fast-paced order desk environment.

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events 
• Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $70,000 - $90,000 (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.