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Performance Auto Group

IT Technician (Head office - Muskoka

Huntsville, ON, Canada

Compensation (expected annual salary): $50,000 - $60,000 per year. · Full-time

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Job details

Pay: Compensation (expected annual salary): $50,000 - $60,000 per year.
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Drive for Excellence

Looking to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at Performance Auto Group! We are currently seeking an IT Technician to join our IT Team in the Muskoka Region!

The successful candidate will be providing technical assistance and support in an effective and efficient manner. Must be self-starting, a team player with the ability to establish good working relationships with the IT Team and all employees.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

3 years plus experience in Computer Systems, Networks, and Helpdesk.
Set up, configure, and deploy workstations, laptops, and workspace environments for optimal user experience.
Manage incoming help requests from PAG employees via IT ticket system in a courteous manner.
Establish documented resolutions to analyze trends that can assist in preventing future technical problems.
Build rapport and elicit problem details from PAG employees for reporting purposes.
Prioritize user support requests with all hardware and software issues and escalate problems to the appropriately experienced technician, if needed.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Maximize the diagnostic utilities to aid in troubleshooting.
Commission software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn the appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Program test fixes to ensure the problem has been adequately resolved.
Perform post-resolution follow-ups to help technical support requests.
Develop documents for help sheets and frequently asked questions lists for PAG’s end users.
Report issues and concerns immediately to the IT manager.
Demonstrate utmost professionalism in the performance of duties.
Maintains client confidence and protects operations by keeping information confidential.
Other duties as required by management.

What do you need to succeed?

Minimum 3 years of relevant experience is required.
Prior experience in a team-oriented, collaborative environment is preferred.
Knowledge of the retail automotive industry is preferred.
College Diploma in Computer Science or a related discipline is preferred.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Ability to support the organization’s goals and objectives.
Ability to conduct research into a wide range of computing issues as required.
Proven analytical and problem-solving abilities.
Strong documentation skills.
Excellent interpersonal and team building skills.
Demonstrate effective verbal, listening, and written communication skills.
Attention to detail and ability to maintain a high level of accuracy.
Exceptional customer service orientation.
Ability to absorb and retain information quickly.
Excellent time management skills, ability to multitask and work well under pressure.
Ability to manage stress and work with tight deadlines.
Highly self motivated and directed.
Must have a valid Ontario G or G2 Driver's License and good driving record

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career development program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual salary): $50,000 - $60,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical assistance to employees by managing help desk requests, troubleshooting hardware and software issues, and configuring workstations, laptops, systems, and applications. Document and resolve support issues, perform preventive maintenance and follow-ups, develop user help resources, and promptly report concerns to the IT manager.

Requirements

At least three years of relevant experience in computer systems, networks, and help desk support is required; a computer science or related college diploma is preferred. Candidates should have strong troubleshooting, documentation, communication, customer service, and time-management skills, and must hold a valid Ontario G or G2 driver's license with a good driving record.

Skills

Computer Systems
Networking
Help Desk Support
Workstation Configuration
Hardware Troubleshooting
Software Troubleshooting
Desktop Support
Server Support
Ticket Management
Preventive Maintenance
Backup Configuration
Documentation
Analytical Problem-Solving
Customer Service
Communication
Time Management

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Critical Illness Insurance
Life Insurance
Employee Assistance Plan
Vehicle, Service, and Parts Discounts
Retailer and Service Provider Discounts
Employee Events
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Computer Systems
Networks
Help Desk
IT Ticket System
Workstations
Laptops
Hardware
Software
Desktop Support
Server Support
Software Updates
Drivers
Diagnostic Utilities
File Backups
System Configuration
Application Configuration
Preventive Maintenance
Printers
Peripherals
Technical Support
Troubleshooting
Knowledge Bases
Frequently Asked Questions
Automotive Industry
Computer Science

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