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Performance Auto Group

Parts Advisor (Planet Ford)

Brampton, ON, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Education: High school diploma
Experience: Minimum 2 years customer service and/or cashier experience is required.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Drive for Excellence

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for a team oriented, hardworking Parts Advisor to join their team. The ideal candidate will have strong work ethics and a willingness to learn and succeed. Reporting into the Parts Manager, this position will mainly be responsible for promoting the sales of parts and ensuring consistent flow of parts to our customers. Experience in the automotive environment will be an asset.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

Address all customers with parts inquiries, in person, on the phone and electronically.
Complete orders for Service Technicians in the Service Department.
Place orders in a timely fashion.
Maintain proper inventory levels.
Inspect damaged parts brought in by customers to determine the proper replacement.
Identify the necessary part(s) required on the basis of the customer's description of issues.
Examine returned parts for defects and confer with customers about exchanging the part or processing a refund.
Consult catalogs for stock numbers and prices and bring parts from the stockroom.
Recommend part(s) that are interchangeable, placing special orders for a part, or referring to the customers at another business location, if a customer needs a part that is not stocked.
Manage the unpacking and marking of incoming parts and storing them in the stockroom according to a prearranged system.
Receive and fill telephone orders.
Organize catalogues and price lists to ensure it is up-to-date.
Maintain sales and inventory records.
Project a positive attitude for the benefit of our customers and fellow employees.
Organize cleaning tools and equipment to maintain a neat, friendly, and tactful workstation.
Evaluate all work performed to ensure it is thorough, accurate, and completed in a timely fashion.
Ability to execute tasks and work with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management.

What You Need To Succeed

High School Diploma or GED is required.
Minimum 2 years customer service and/or cashier experience is required.
Must have a valid Ontario Driver's License and good driving record.
An aptitude for arithmetic, an ability to read catalogs and technical materials, and legible handwriting are all essential skills.
Familiarity with the function of automobile parts, including ability to judge whether or not parts are interchangeable.
Ability to navigate and utilize computers at an advanced level.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Excellent verbal and written communication skills.
Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.
Ability to exhibit professionalism with a positive attitude under pressure.
Ability to read and comprehend instructions and information.
Ability to work flexible hours and work around a changing schedule.
Ability to lift and move heavy items (50-75 lbs)

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $50,000 - $90,000 (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#SP

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More about this job

Responsibilities

Assist customers and service technicians with identifying, ordering, exchanging, and purchasing automotive parts, while maintaining accurate inventory and sales records. Receive, inspect, organize, and stock parts, provide timely service, and follow company policies and safety standards.

Requirements

A high school diploma or GED, at least two years of customer service and/or cashier experience, and a valid Ontario driver's license with a good driving record are required. Candidates should have automotive parts familiarity, strong computer, arithmetic, communication, and organizational skills, and be able to work flexible hours and lift 50–75 pounds.

Skills

Customer Service
Parts Sales
Automotive Parts Knowledge
Inventory Management
Order Processing
Catalog Research
Computer Skills
Arithmetic
Communication
Organization
Attention to Detail
Problem Solving
Interpersonal Skills
Time Management
Safety Compliance
Ability to Lift Heavy Items

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Critical Illness Insurance
Life Insurance
Employee Assistance Plan
Vehicle, Service, and Parts Discounts
Retailer and Service Provider Discounts
Employee Events
Career Mobility Opportunities
Management Support and Guidance

Visa sponsorship

Not detected in the job text

Keywords

Automotive Parts
Parts Sales
Customer Service
Cashier Experience
Inventory Management
Parts Ordering
Order Fulfillment
Service Technicians
Parts Catalogs
Technical Materials
Interchangeable Parts
Stockroom
Sales Records
Inventory Records
Computer Skills
Arithmetic
Ontario Driver's License
Driving Record
Communication Skills
Safety Standards
High School Diploma
GED
Heavy Lifting
Automotive Dealership

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