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Added 52 mins ago
PD
Regional Director - Clinic Support
Passion Dental Group
Calgary, AB
- Full-time
This role is equal parts coach, strategist, and business partner. You'll work closely with Clinic Managers, Doctors, and Support Office teams to create exceptional patient experiences,…
Added 4 hours ago
A
Health, Safety And Environment Advisor
Actalent
Oshawa, ON
- $43 to $55 CAD / hour
- Full-time
Job Title: Health, Safety and Environment Advisor
Added 5 hours ago
BH
Sr. Safety Advisor
BC Hydro
Prince George, BC
- $109,700 to $138,700 CAD / year
- Full-time
Interpret and apply WSBC OHSR Parts 10 and 19, as well as public safety related legislation, ensuring all requirements are integrated into BC Hydro’s electrical safety programs.
Added 7 hours ago
F
Technical Service Representative
Finning
Elkford, BC
- Full-time
At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our customer in Elkford focusing on 797 F mining trucks. In this…
Added 8 hours ago
R
Relationship Manager Business Markets Intern
RBC
Stellarton, NS
- Full-time
Completion of the RBC Banking Advisor training program, or the Associate Account Manager training program, or previous experience as a small business owner, or in a similar position at…
Added 8 hours ago
P
Managing Director & Strategic Advisor
PwC
Ottawa, ON
- Full-time
Added 8 hours ago
PA
Assistant Service Manager
Pfaff Automotive Partners
Markham, ON
- $110,000 to $130,000 CAD / year
- Full-time
Minimum of 2 years of experience in an automotive Service Advisor, Assistant Service Manager, or similar role.
Added 8 hours ago
SE
Service Advisor
STEP Energy Services
Clairmont, AB
- Full-time
Liaise with the parts professionals ensuring that all shipping, receiving and related tasks are completed efficiently.
Added 9 hours ago
PA
Service Advisor (Don Valley Volkswagen)
Performance Auto Group
Toronto, ON
- Full-time
Don Valley Volkswagen is looking for a Service Advisor to join their dynamic team!
Added 9 hours ago
GC
Senior Analyst SAP Sales & Distribution
Glencore Canada
Laval, QC
- Full-time
Strong interpersonal and soft skills, able to quickly develop relationships with all stakeholders; locally and globally, to become a trusted advisor in your field of expertise;
Added 9 hours ago
MS
Service Advisor
Midas SCARBOROUGH-NEW MARKET-MARKHAM
Newmarket, ON
- $22 to $25 CAD / hour
- Other
The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:
Added 9 hours ago
RB
Relationship Manager Business Markets Intern
Royal Bank of Canada
Stellarton, NS
- Full-time
Completion of the RBC Banking Advisor training program, or the Associate Account Manager training program, or previous experience as a small business owner, or in a similar position at…
Added 10 hours ago
BG
Customer Support Advisor (CSA)
Brandt Group of Companies
North Bay, ON
- Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
Added 10 hours ago
BB
Director, Strategic Advisory
Bond Brand Loyalty
Toronto, ON
- $135,000 to $160,000 CAD / year
…concurrent engagements, you will serve as a trusted strategic advisor to senior client stakeholders, shaping program direction, building governance frameworks, and influencing decisions at…
Added 10 hours ago
CL
Service/Parts Advisor
Charger Logistics Inc.
Calgary, AB
- Full-time
…of our Calgary office who has experience with managing the parts for trucks and trailers. We are looking for a candidate with previous work experience and strong work…
Added 10 hours ago
Parts Advisor – Trainer
Camions Excellence Peterbilt
Laval, QC
Passionate about customer service, collaboration and sharing your knowledge? Put your experience to work by supporting our Parts team, from training new employees to providing excellent…
Added 11 hours ago
CL
Service Advisor
Charger Logistics Inc.
Brampton, ON
- Full-time
Enters order information correctly into the computerized service ordering system to ensure accurate billings including; ensuring all parts are billed out correctly on each line and work…
Added 11 hours ago
Policy Advisor - Continuing Care
Government of Alberta
Calgary, AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 12 hours ago
PA
Service Advisor (Performance Mercedes-Benz)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Mercedes Benz is currently seeking an experienced Service Advisor to join their dynamic team.
Added 12 hours ago
PT
Service Advisor
Premier Truck Group
Hamilton, ON
- Full-time
…experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of…
Added 12 hours ago
HR
Lease Administrator
Halifax Regional Municipality
Dartmouth, NS
- Full-time
Monitor CityWorks – Tenant Services work order queue; advise Tenant Service Coordinators of urgent/high priority requests to ensure prompt attention. Action routine service requests with…
Added 12 hours ago
SA
Service Advisor
Steele Auto Group
St. John's, NL
- Full-time
Steele St. John's Chrysler is on the lookout for a Service Advisor!
Added 12 hours ago
Home Comfort Advisor
Reliance Home Comfort
Kelowna, BC
By joining Reliance as a Sales Advisor you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 13 hours ago
FT
Service Advisor (Vaughan)
Fountain Tire
Vaughan, ON
- Other
Fountain Tire Vaughan, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor!
Added 14 hours ago
4A
Parts Advisor - North Bay Chrysler
401 Auto
North Bay, ON
- Full-time
Now Hiring: Automotive Parts Advisor – Fuel the Service Team, Deliver Expert Support, and Keep the Shop Running at Full Throttle!

Performance Auto Group

Service Advisor (Don Valley Volkswagen)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Education: High school diploma
Experience: Minimum 1-3 years of automotive experience or equivalent is required.
Posting language: English
Posted: Oct 2, 2026

Original job description

Drive for Excellence

Don Valley Volkswagen has proudly served the Greater Toronto Area for over five decades, making our team one of the most experienced in all makes and models. We are one of the highest volume new Volkswagen stores dedicated to top-tier guest service.

Don Valley Volkswagen is looking for a Service Advisor to join their dynamic team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

Greet each customer in a prompt, courteous manner.
Communicate with customers to determine the nature of the mechanical problems.
Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
Obtain customer and vehicle data.
Schedule appointments using dealership approved forms.
Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
Prioritize repairs based on urgency.
Perform road tests (if required) of customer vehicles in order to assess customer concerns.
Maintain a daily log of repair orders written as well as their status.
Manage minor customer complaints and misunderstandings.
Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
Interpret warranty information and policies for customers.
Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
Complete safety checks for used vehicles within dealerships.
Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
Other duties as required by management.

What You Need To Succeed

High School Diploma or GED is required.
Minimum 1-3 years of automotive experience or equivalent is required.
Must have a valid Ontario Driver's License and good driving record.
CDK Dealer software experience is an asset.
Knowledge of mechanical repairs and terminology considered an asset.
Strong customer service and troubleshooting skills.
Ability to exhibit professionalism with a positive attitude under pressure.
Strong attention to detail.
Ability to sell and recommend maintenance and repairs to our loyal customers.
Proven data entry, data editing and typing skills.
Experience in all aspects of customer service and people management.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Strong work ethic and positive team attitude.
Ability to read and comprehend instructions and information.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $45,000 - $80,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

#SP

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More about this job

Responsibilities

Greet customers, assess vehicle concerns, prepare repair orders, explain estimates and recommended maintenance, and coordinate appointments, repairs, and alternate transportation. Keep customers informed throughout the service process, resolve minor complaints, explain completed work and charges, and maintain knowledge of vehicle and warranty information.

Requirements

A high school diploma or GED and 1–3 years of automotive experience or equivalent are required, along with a valid Ontario driver's license and a good driving record. Candidates should have strong customer service, troubleshooting, communication, data-entry, and sales skills; CDK Dealer software experience and mechanical repair knowledge are assets.

Skills

Customer Service
Automotive Troubleshooting
Mechanical Repair Knowledge
Maintenance and Repair Sales
Customer Complaint Resolution
Appointment Scheduling
Repair Order Preparation
Data Entry
Data Editing
Typing
Verbal Communication
Written Communication
Attention to Detail
Interpersonal Skills
Warranty Interpretation
CDK Dealer Software

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Critical Illness Insurance
Life Insurance
Employee Assistance Plan
Vehicle, Service, and Parts Discounts
Retailer and Service Provider Discounts
Employee Events
Career Mobility Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Automotive Service
Volkswagen
Service Advisor
Customer Service
Mechanical Repairs
Vehicle Maintenance
Repair Orders
Cost Estimates
Appointment Scheduling
Road Tests
Warranty Information
CDK Dealer Software
Data Entry
Data Editing
Typing
Customer Complaints
Maintenance Recommendations
Vehicle Safety Checks
Ontario Driver's License
Automotive Dealership
Technicians
Parts Installation
Alternate Transportation
Sales Referrals

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