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Added 12 mins ago
Senior Manager Development, Treasury Technology
Scotiabank
Toronto, ON
Act as a trusted advisor to Treasury Technology leadership and business stakeholders on technology strategy, platform modernization, risk management, and process optimization.
Added 27 mins ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor…
Added 27 mins ago
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Senior Civil Engineer - Part Time
AECOM
Winnipeg, MB
- $175,000 to $192,000 CAD / year
- Part-time
…infrastructure projects from concept through construction, as an Owner Advisor as well as a Designer. You'll also play a key role in developing client relationships, leading pursuits, and…
Added 28 mins ago
JA
Business Development Manager – Substation Services & Lifecycle Solutions
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BC · British Columbia, Canada
- Full-time
Position the organization as a trusted advisor for asset lifecycle management and modernization planning.
Added 28 mins ago
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Head of Contract Management Hub North America - Grid Automation
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Montreal, QC · Saint-Laurent, QC
- Full-time
Hitachi Energy is looking for a Head of Contract Management for Hub North America within our Grid Automation Business Unit. In this role, you will provide contractual leadership across the…
Added 43 mins ago
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Sr Operations Advisor
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- Full-time
…asset? We have an exciting opportunity for a Sr Operations Advisor to support upcoming Firebag field growth projects. You will play a key role in helping integrate future project scopes…
Added 57 mins ago
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Advisor, Business development and sales support
Desjardins
Montreal, QC · Quebec, QC
- Full-time
As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 57 mins ago
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Investment Operations Associate
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CDA-Aligned-Head Office
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In this role, the successful candidate will work to investigate issues, gather information, and create solutions in their mission to provide excellent support to our Investment Advisor…
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Manager, Digital Strategy & Insights
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Added 57 mins ago
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Winnipeg, MB · London, ON · Montreal, QC · Regina, SK
…team, and play a central role in delivering an exceptional advisor and client experience? Insurance Operations is pleased to announce an exciting opportunity for the role of a Team…
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Account Coordinator, Commercial SME
NFP Corp
Calgary, AB · Edmonton, AB · Langley (District), BC · Newmarket, ON · Ottawa, ON · Toronto, ON · Windsor, ON · Langley, BC
- Full-time
This role provides daily assistance to Client Managers in the execution of standard account management practices. Must be able to efficiently and accurately execute SME processes that…
Added 1 hour ago
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Chief Advisor Regulatory Governance
National Bank of Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A career as a Chief Advisor in the Prudential Standards and Oversight Office at National Bank means playing a central role in strengthening the Bank’s prudential risk governance, regulatory…
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Business Development Manager – Substation Services & Lifecycle Solutions
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Assistant
Richardson Wealth Ltd
Burlington, ON
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Student Service Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general…
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Student Service Advisor (Temporary)
University of Alberta
Edmonton, AB
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Reporting to the Team Lead, Student Service Centre (SSC), the Student Service Centre Advisor supports current students, prospective students, applicants, parents, alumni and the general…
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Senior Advisor, Generative AI Adoption and Integration
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Insolvency Advisor, Personal Debt Solutions
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Toronto, ON · Scarborough - Milner Ave.
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Added 1 hour ago
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Operations Manager
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Auto Insurance Advisor
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Acting as the first point of contact to all clients, the Auto Insurance Advisor is responsible for providing professional, accurate, efficient, and courteous advice to all clients with…
Added 2 hours ago
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Manager and Senior Advisor, to Deputy Chief Engineer & EVP of Engineering & Asset Management
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Our Engineering, Safety and Asset Management Division is seeking the support of a Manager and Senior Advisor with exceptional communication (written and verbal) and change management skills…
Added 2 hours ago
Advisor, Financial Performance & Business Partner
VIA HFR - VIA TGF Inc
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Executive Director, Campus Safety Services
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Act as an advisor to senior management on matters of safety, security, emergency management, high profile investigations and matters relating to Human Rights. Liaising with outside agencies…

Performance Auto Group

Service Advisor (Don Valley Volkswagen)

Toronto, ON, M4A 1J6, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1-3 years of automotive experience or equivalent is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

Drive for Excellence

Don Valley Volkswagen has proudly served the Greater Toronto Area for over five decades, making our team one of the most experienced in all makes and models. We are one of the highest volume new Volkswagen stores dedicated to top-tier guest service.

Don Valley Volkswagen is looking for a Service Advisor to join their dynamic team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Greet each customer in a prompt, courteous manner.
Communicate with customers to determine the nature of the mechanical problems.
Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
Obtain customer and vehicle data.
Schedule appointments using dealership approved forms.
Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
Prioritize repairs based on urgency.
Perform road tests (if required) of customer vehicles in order to assess customer concerns.
Maintain a daily log of repair orders written as well as their status.
Manage minor customer complaints and misunderstandings.
Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
Interpret warranty information and policies for customers.
Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
Complete safety checks for used vehicles within dealerships.
Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.
Minimum 1-3 years of automotive experience or equivalent is required.
Must have a valid Ontario Driver's License and good driving record.
CDK Dealer software experience is an asset.
Knowledge of mechanical repairs and terminology considered an asset.
Strong customer service and troubleshooting skills.
Ability to exhibit professionalism with a positive attitude under pressure.
Strong attention to detail.
Ability to sell and recommend maintenance and repairs to our loyal customers.
Proven data entry, data editing and typing skills.
Experience in all aspects of customer service and people management.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Strong work ethic and positive team attitude.
Ability to read and comprehend instructions and information.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $45,000 - $80,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Service Advisor is responsible for greeting customers, diagnosing mechanical issues, and managing the repair order process from start to finish. They must communicate effectively with both customers and technicians to ensure high-quality service and customer satisfaction.

Requirements

Candidates must have a high school diploma or GED and 1-3 years of automotive experience. A valid Ontario driver's license and strong customer service skills are mandatory.

Skills

Customer service
Troubleshooting
Communication
Data entry
Data editing
Typing
Mechanical repair knowledge
Sales
Interpersonal skills
Professionalism
Attention to detail
Time management
Conflict resolution
Warranty policy interpretation

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts
Employee events

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Volkswagen
CDK Dealer software
Repair orders
Customer service
Mechanical repairs
Warranty
Road tests
Data entry
Troubleshooting
Vehicle maintenance
Performance Auto Group
Dealership
Sales
Client relations

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