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Added 35 mins ago
PP
Operations Technician
Pembina Pipeline Corporation
QC · Mont-Albert, QC
- Full-time
Added 35 mins ago
AC
HR Advisor – Maternity Leave Replacement
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- Full-time
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I(
Trading Card Grading Advisor (contract)
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Toronto, ON · Greater Toronto Area, Canada
- $35 to $50 CAD / hour
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Added 36 mins ago
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Royal Bank of Canada
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- Full-time
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Client Advisor
Royal Bank of Canada
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Added 50 mins ago
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- Full-time
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- Full-time
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VP, Accounting & Controllership (Husky)
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Added 2 hours ago
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Insolvency Advisor, Personal Debt Solutions
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Solutions Architect, Splunnk Canada
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Human Resources Advisor
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Added 2 hours ago
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Advisor, Human Resources
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Elkford, BC
- Full-time
Reporting to the Senior Advisor, Human Resources (HR), the Advisor, Human Resources is responsible for leading and assisting with a broad range of HR services. You will be a key figure…
Added 3 hours ago
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Senior Manager, Indigenous Audit
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Abbotsford, BC · Chilliwack, BC · Vancouver, BC · BC · Surrey, BC
- Full-time
…history, culture and contributions to our country. As a trusted advisor, you’ll provide expertise to empower Indigenous communities, organizations, businesses and individuals in navigating…

Performance Auto Group

Service Advisor (Mazda of Brampton)

Brampton, ON, L7A 1W4, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1 year of automotive experience or equivalent is required.
Posting language: English
Posted: Sep 18, 2026

Original job description

Drive for Excellence

Known as a grand performer Mazda of Brampton has been a top achiever of Mazda with the largest selection of new and pre-owned models in Brampton. We are one of the top three highest volume Mazda dealerships in Ontario which is a testimony of our great guest service.

Mazda of Brampton is seeking a Service Advisor to join our dynamic team in Brampton.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Greet each customer in a prompt, courteous manner.
Communicate with customers to determine the nature of the mechanical problems.
Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
Obtain customer and vehicle data.
Schedule appointments using dealership approved forms.
Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
Prioritize repairs based on urgency.
Perform road tests (if required) of customer vehicles in order to assess customer concerns.
Maintain a daily log of repair orders written as well as their status.
Manage minor customer complaints and misunderstandings.
Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
Interpret warranty information and policies for customers.
Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
Complete safety checks for used vehicles within dealerships.
Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.
Minimum 1 year of automotive experience or equivalent is required.
Must have a valid Ontario Driver's License and good driving record.
CDK Dealer software experience is an asset.
Basic knowledge of mechanical repairs and terminology.
Strong customer service and troubleshooting skills.
Ability to exhibit professionalism with a positive attitude under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Proven data entry, data editing and typing skills.
Experience in all aspects of customer service and people management.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Strong work ethic and positive team attitude.
Ability to read and comprehend instructions and information.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $50,000 - $90,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Advisor is responsible for greeting customers, diagnosing mechanical issues, and coordinating repair schedules with technicians. They must also manage customer expectations regarding costs and timelines while ensuring high-quality service delivery.

Requirements

Candidates must have a high school diploma or GED and at least one year of automotive experience. A valid Ontario driver's license and strong customer service skills are also required for this role.

Skills

Customer service
Troubleshooting
Data entry
Mechanical repair knowledge
Communication
Professionalism
Attention to detail
Time management
Conflict resolution
Scheduling
Warranty interpretation
Interpersonal skills

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Dealership
CDK Dealer software
Mechanical repairs
Repair orders
Customer relations
Warranty policies
Road tests
Vehicle maintenance
Data entry
Performance bonuses
Safety procedures
Inventory management
Lead generation

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