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Added 1 day ago
CC
Sales Representative - Uniform
Cintas Canada
Sault Ste. Marie, ON
- Full-time
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 1 day ago
CC
Sales Representative - Facility Services
Cintas Canada
Hamilton, ON
- Full-time
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 1 day ago
D|
Pre-Owned Product Advisor | Downtown Toyota
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
Product Advisor - Elevate Your Career at Downtown Toyota!
Added 1 day ago
Sales Representative - Uniform
Cintas
Sault Ste. Marie, ON
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 1 day ago
Sales Representative - Facility Services
Cintas
Hamilton, ON
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 1 day ago
CC
Sales Representative - Facility Services
Cintas Canada
Toronto, ON
- Full-time
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 1 day ago
C
Business Development Manager A&D: Lower Mainland - North Shore - Whistler
Caesarstone
Burnaby, BC
- Full-time
…leader to drive market impact, working closely with the Regional Sales Manager to align strategies, maximize opportunities, and strengthen…
Added 1 day ago
Sales Representative - Facility Services
Cintas
Toronto, ON
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 1 day ago
CC
Sales Representative - Facility Services
Cintas Canada
Cambridge, ON
- Full-time
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 1 day ago
NN
Nurse Client Care Coordinator
Nurse Next Door Home Care Services
Richmond Hill, ON
- Full-time
Acts as trusted advisor during Caring Consult so clients and families have all information needed to begin care confidently.
Added 1 day ago
NN
Nurse Client Care Coordinator
Nurse Next Door
Richmond Hill, ON
- Full-time
Acts as trusted advisor during Caring Consult so clients and families have all information needed to begin care confidently.
Added 2 days ago
FN
Commercial Fleet Executive
Foss National Leasing
Burnaby, BC
- Full-time
We are currently seeking a dynamic and driven Commercial Fleet Executive to join our Sales team in Burnaby, BC.
Added 2 days ago
Sales Representative - Facility Services
Cintas
Cambridge, ON
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 3 days ago
MM
Miu Miu Client Advisor Toronto Bloor St.Holt Renfrew
Miu Miu
Toronto, ON
- Full-time
…than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100…
Added 3 days ago
Miu Miu Client Advisor Toronto Bloor St.Holt Renfrew
Prada Group
Toronto, ON
…than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100…
Added 3 days ago
A
Outside Sales Representative
Adecco
Ottawa, ON
- Full-time
…complementary products, is looking for an experienced Outside Sales Representative to take ownership of an established and high-performing territory covering Ottawa and the Abitibi…
Added 3 days ago
Medical Science Liaison, Oncology
Sun Pharmaceutical Industries Ltd
Brampton, ON
…field medical resource to these HCPs and also, internal SUN sales and market access…
Added 3 days ago
Miu Miu Client Advisor Vancouver Oakridge
Prada Group
AB · Vancouve, AB
…than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100…
Added 3 days ago
P
Miu Miu Client Advisor Vancouver Oakridge
Prada
Vancouver, BC
- Full-time
…than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100…
Added 3 days ago
Medical Science Liaison, Dermatology - BC
Sun Pharmaceutical Industries Ltd
Brampton, ON
…field medical resource to these HCPs and also, internal SUN sales and market access…
Added 3 days ago
Car Sales Advisor
The Jim Pattison Auto Group
Surrey, BC
Jim Pattison Chrysler Jeep Dodge is seeking an energetic, driven, tech-savvy, and personable individual to join our sales team as a Product Advisor. If you are dedicated to delivering…
Added 4 days ago
Sales Representative - Facility Services
Cintas
Kingston, ON
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 4 days ago
CC
Sales Representative - Uniform
Cintas Canada
Ottawa, ON
- Full-time
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 4 days ago
CC
Sales Representative - Facility Services
Cintas Canada
Kingston, ON
- Full-time
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 4 days ago
B
Insurance Advisor/Senior Insurance Advisor
BCAA
Burnaby, BC
- Full-time
While preference and first consideration will be given to qualified Senior Insurance Advisor candidates, BCAA also welcomes applications from Insurance Advisors who meet the minimum…

Performance Auto Group

Service Advisor (Performance Mercedes-Benz)

St. Catharines, ON, L2R 5L3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1-3 years of automotive experience or equivalent is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

Drive for Excellence

With the largest Mercedes-Benz inventory in Niagara, Performance Mercedes-Benz is an award winning star dealer. With over 150 in-stock vehicles to explore, we showcase the number one luxury manufacturer in Canada.

Performance Mercedes Benz is currently seeking an experienced Service Advisor to join their dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Greet each customer in a prompt, courteous manner.
Communicate with customers to determine the nature of the mechanical problems.
Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
Obtain customer and vehicle data.
Schedule appointments using dealership approved forms.
Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
Prioritize repairs based on urgency.
Perform road tests (if required) of customer vehicles in order to assess customer concerns.
Maintain a daily log of repair orders written as well as their status.
Manage minor customer complaints and misunderstandings.
Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
Interpret warranty information and policies for customers.
Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
Complete safety checks for used vehicles within dealerships.
Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.
Minimum 1-3 years of automotive experience or equivalent is required.
Must have a valid Ontario Driver's License and good driving record.
CDK Dealer software experience is an asset.
Knowledge of mechanical repairs and terminology considered an asset.
Strong customer service and troubleshooting skills.
Ability to exhibit professionalism with a positive attitude under pressure.
Strong attention to detail.
Ability to sell and recommend maintenance and repairs to our loyal customers.
Proven data entry, data editing and typing skills.
Experience in all aspects of customer service and people management.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Strong work ethic and positive team attitude.
Ability to read and comprehend instructions and information.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $50,000 - $70,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Service Advisor is responsible for greeting customers, diagnosing mechanical issues, and managing the repair order process from start to finish. They must communicate effectively with both customers and technicians to ensure timely service and high customer satisfaction.

Requirements

Candidates must have a high school diploma and 1-3 years of automotive experience, along with a valid Ontario driver's license. Strong customer service skills, attention to detail, and the ability to work in a fast-paced environment are essential.

Skills

Customer service
Troubleshooting
Data entry
Communication
Mechanical knowledge
Time management
Professionalism
Attention to detail
Sales
Conflict resolution
Interpersonal skills
Technical documentation

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Mercedes-Benz
CDK Dealer software
Repair orders
Customer service
Mechanical repairs
Warranty policies
Data entry
Road tests
Vehicle maintenance
Sales
Troubleshooting
Inventory management
Performance Auto Group

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