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Added 13 hours ago
O
Insurance Advisor - Calgary, AB
Optiom
Calgary, AB
- Full-time
Insurance Advisor | Optiom Inc. | Calgary, AB
Added 17 hours ago
KA
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Airdrie, AB
- Full-time
…workmanship. The Technician works closely with the Service Advisor and Service Management teams to ensure accurate communication, efficient workflow, and a superior customer…
Added 19 hours ago
SA
Service Advisor
Steele Auto Group
Bridgewater, NS
- Full-time
As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring the efficient operation of the service department at South Shore GM. Your…
Added 20 hours ago
KI
Senior Planner/Scheduler, Infrastructure
KAPP Infrastructure Inc.
Vaughan, ON
- $75,000 to $105,000 CAD / year
- Full-time
…Reporting to the V.P. of Construction and the Director of Project Management, you will play a key role in developing, monitoring, and analyzing schedules for multiple active projects at any…
Added 1 day ago
IT
Service Advisor - Temporary
Inland Truck & Equipment
Prince George, BC
- Full-time
The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further…
Added 1 day ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
…Acura or upgrading to a new model, you’ll be their trusted advisor throughout the…
Added 1 day ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Vaughan, ON
- Full-time
Present financing, warranty, protection, and dealership offerings professionally.
Added 1 day ago
OA
Reception Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Added 1 day ago
DG
Red Seal Technician
Dilawri Group of Companies
Vancouver, BC
- Full-time
…accordance with manufacturer guidelines, dealership policies, and warranty…
Added 1 day ago
A
Parts Advisor - Grande Prairie Nissan
AutoCanada
Grande Prairie, AB
- Other
The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will…
Added 1 day ago
E
Senior Engagement Manager
EXL
Canada
- Full-time
Shape solutions for quality analytics, warranty analytics, connected manufacturing, engineering analytics, plant performance, digital manufacturing, and industrial AI.
Added 1 day ago
OA
Licensed Technician- OpenRoad Toyota Abbotsford
OpenRoad Auto Group
Abbotsford, BC
- Full-time
Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy.
Added 1 day ago
7
Service Advisor - Temporary
7259b73c-68ed-4ba6-bf41-9557fa90640b
Prince George, BC
- Full-time
- Temporary
The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further…
Added 1 day ago
DG
Internal Service Advisor
Dilawri Group of Companies
Richmond, BC
- Full-time
We are looking for a Service Advisor to join our team at Mercedes-Benz Richmond. The successful candidate is someone who is passionate about the automotive industry and eager to contribute…
Added 1 day ago
4A
Service Advisor - Subaru of North Bay
401 Auto
North Bay, ON
- Full-time
Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
Added 2 days ago
JI
Service Advisor / Dispatcher (Afternoon Shift)
J.D. Irving, Limited
Saint John, NB
- Full-time
We are currently seeking a Service Advisor / Dispatcher (Afternoon Shift) for our Saint John location. The successful candidate will be a motivated, organized individual with strong…
Added 2 days ago
TR
Service Advisor - RV Dealership
Traveland RV Supercentre
Martensville, SK
- Full-time
…has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally…
Added 2 days ago
TR
External Service Advisor - RV Dealership
Traveland RV Supercentre
Langley (District), BC · Langley, BC
- Full-time
…has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally…
Added 2 days ago
ZA
Financial Service Advisor - Newmarket Nissan Infiniti (26288)
Zanchin Automotive Group
Newmarket, ON
- Full-time
present and describe vehicle after-sales products, ie. extended warranty, chemicals (rust proofing, paint protection), insurance, and accessories; provide a thorough explanation of benefits…
Added 2 days ago
OA
Parts Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
The Parts Advisor performs a combination of duties to obtain parts and supplies for automotive and mechanical equipment. The Parts Advisor should be knowledgeable about parts and the use of…
Added 2 days ago
RS
Service Administrator – III
Radiant Systems Solutions, Inc
Pointe-Claire, QC
- Contract
…and invoices, maintaining service records, and assisting with warranty-related…
Added 5 days ago
OA
Part-Time Reception Associate - OpenRoad Subaru Boundary
OpenRoad Auto Group
Vancouver, BC · Burnaby, British Columbia
- Part-time
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Added 5 days ago
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Assistant Service Manager | Downtown Chrysler
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
Customer relationship management: Build and maintain long-term relationships with customers by offering excellent service, ensuring customer satisfaction, and following up after the service.
Added 5 days ago
AG
Conseiller(ère) technique - Toyota de Boucherville - Technical Advisor - Toyota de Boucherville
Action Grenier Autogroupe
Boucherville, QC
- Full-time
Toyota de Boucherville is currently looking for a Technical Advisor to join its dynamic team!
Added 5 days ago
P
Field Product Advisor - Vancouver
Pentair
Vancouver, BC
- Full-time
We have an opportunity for a Field Product Advisor to join our Vancouver, BC team. You will deliver expert-level products and technical support with collaboration with Sales, Warranty,…

Performance Auto Group

Service Advisor (Performance Mercedes-Benz)

St. Catharines, ON, L2R 5L3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 1-3 years of automotive experience or equivalent is required.
Posting language: English
Posted: Sep 29, 2026

Original job description

Drive for Excellence

With the largest Mercedes-Benz inventory in Niagara, Performance Mercedes-Benz is an award winning star dealer. With over 150 in-stock vehicles to explore, we showcase the number one luxury manufacturer in Canada.

Performance Mercedes Benz is currently seeking an experienced Service Advisor to join their dynamic team.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Greet each customer in a prompt, courteous manner.
Communicate with customers to determine the nature of the mechanical problems.
Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
Obtain customer and vehicle data.
Schedule appointments using dealership approved forms.
Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
Prioritize repairs based on urgency.
Perform road tests (if required) of customer vehicles in order to assess customer concerns.
Maintain a daily log of repair orders written as well as their status.
Manage minor customer complaints and misunderstandings.
Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.
Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.
Interpret warranty information and policies for customers.
Stay up-to-date on technical and performance information on all vehicles serviced by the dealership.
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
Complete safety checks for used vehicles within dealerships.
Arrange for alternate transportation for customers who must leave their vehicle at the dealership.
Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.
Minimum 1-3 years of automotive experience or equivalent is required.
Must have a valid Ontario Driver's License and good driving record.
CDK Dealer software experience is an asset.
Knowledge of mechanical repairs and terminology considered an asset.
Strong customer service and troubleshooting skills.
Ability to exhibit professionalism with a positive attitude under pressure.
Strong attention to detail.
Ability to sell and recommend maintenance and repairs to our loyal customers.
Proven data entry, data editing and typing skills.
Experience in all aspects of customer service and people management.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions as required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Strong work ethic and positive team attitude.
Ability to read and comprehend instructions and information.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected annual compensation): $50,000 - $70,000 per year (base salary plus monthly performance-based bonuses). This range includes a fixed base salary and eligibility for monthly bonuses tied to individual results and/or department performance, which may be influenced by business volumes. Actual bonus earnings vary based on performance.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Service Advisor is responsible for greeting customers, diagnosing mechanical issues, and managing the repair order process from start to finish. They must communicate effectively with both customers and technicians to ensure timely service and high customer satisfaction.

Requirements

Candidates must have a high school diploma and 1-3 years of automotive experience, along with a valid Ontario driver's license. Strong customer service skills, attention to detail, and the ability to work in a fast-paced environment are essential.

Skills

Customer service
Troubleshooting
Data entry
Communication
Mechanical knowledge
Time management
Professionalism
Attention to detail
Sales
Conflict resolution
Interpersonal skills
Technical documentation

Benefits

Health insurance
Dental insurance
Vision insurance
Disability insurance
Critical illness insurance
Life insurance
Employee assistance plan
Vehicle discount
Service discount
Parts discount
Retailer discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Mercedes-Benz
CDK Dealer software
Repair orders
Customer service
Mechanical repairs
Warranty policies
Data entry
Road tests
Vehicle maintenance
Sales
Troubleshooting
Inventory management
Performance Auto Group

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