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Performance Auto Group

Service Concierge (Planet Ford)

Brampton, ON, Canada

Compensation (expected hourly wage): $18.00 - $19.00 per hour. · Full-time

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Job details

Pay: Compensation (expected hourly wage): $18.00 - $19.00 per hour.
Job type: Full-time
Apply by: Nov 7, 2026
Education: High school diploma
Posting language: English
Posted: Oct 8, 2026

Original job description

Drive for Excellence

When it comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for a Service Concierge to join their Dynamic Team!

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families

Here’s What You’ll Deliver

Greet customers and keep the drive-thru clean.
Drive customer vehicles as required.
Perform service vehicle washes, maintain the cleanliness of company vehicles, and ensure vehicle quality standards are met
Assist with dealership operations, including completing supply and bank runs
Maintain cleanliness and organization of the lot
Project a positive attitude for the benefit of our customers and fellow employees.
Utilize systems and procedures to deliver exceptional customer service on all interactions.
Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Tag and park service vehicles while maintaining an organized parking lot.
Execute tasks in a fast-paced environment with multiple deadlines.
Conduct free alignment inspections.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management.

What do you need to succeed?

High School Diploma or GED is required.
1 year of automotive experience or equivalent is preferred.
Must have a valid Ontario Driver's License and good driving record.
Able to work well under pressure.
Fundamental knowledge of mechanical repairs and terminology.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to work in a collaborative environment while maintaining a positive attitude.
Ability to read and comprehend instructions and information.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Ability to work flexible hours and work around a changing schedule.

What’s in it for you?

Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!

Job Type: Full Time - Permanent

Compensation (expected hourly wage): $18.00 - $19.00 per hour. The starting rate will be set within this range based on job-related factors such as relevant skills and experience.

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Welcome customers, keep the service drive and lot clean and organized, and drive, wash, tag, and park customer vehicles as needed. Support dealership operations with errands and alignment inspections while providing positive customer service and following safety and company procedures.

Requirements

A high school diploma or GED is required, and one year of automotive experience or equivalent is preferred. Applicants must have a valid Ontario driver's license and a good driving record, along with mechanical knowledge, strong communication and interpersonal skills, attention to detail, and the ability to work flexibly in a fast-paced environment.

Skills

Customer Service
Vehicle Driving
Vehicle Washing
Lot Organization
Attention To Detail
Mechanical Knowledge
Communication
Interpersonal Skills
Problem Solving
Multitasking
Time Management
Teamwork
Flexibility
Safety Compliance
Alignment Inspection

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Critical Illness Insurance
Life Insurance
Employee Assistance Plan
Employee Discounts
Career Mobility Opportunities
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Ford
Customer Service
Dealership Operations
Vehicle Washing
Vehicle Quality Standards
Vehicle Tagging
Vehicle Parking
Lot Maintenance
Alignment Inspection
Mechanical Repairs
Mechanical Terminology
Ontario Driver's License
Driving Record
Safety Standards
Customer Needs Analysis
Problem Resolution
Fast-Paced Environment
Supply Runs
Bank Runs

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