Director, Property Management

Our client, the owner of a group of office properties in the heart of downtown Toronto, is seeking a Director, Property Management to take charge of all aspects of the management of its asset.

The properties total approximately 150,000 square feet of leasable space and is home to a large and diverse base of commercial tenants. The owner wishes to entrust its management to a seasoned professional who can act as its trusted representative on a day-to-day basis.

As the owner's sole representative in Canada, you will report to the company's General Manager, who is based overseas, and will be the main point of contact for all matters relating to the buildings. Your mission: protect and grow the value of the asset, maximize net operating income and deliver an outstanding tenant experience.

The role covers every facet of property management: tenant services, leasing, administration, accounting and technical operations. You will enjoy a high degree of autonomy and will make the day-to-day decisions required to run the asset effectively.

Salary between $160,000 and $180,000.

Advantages

• Salary of $160,000 to $180,000 per year + performance bonus;
• Permanent, full-time position, fully on-site in downtown Toronto (no remote work);
• Availability required to respond to emergencies outside regular business hours;
• Start date: as soon as possible;
• Reporting to the company's General Manager, based overseas, in an autonomous, high-visibility role.

Responsibilities

Tenant Services and Relations

• Act as the primary point of contact for tenants and maintain strong, long-lasting business relationships;

• Handle tenant requests, complaints and service calls promptly and professionally;

• Conduct regular tenant visits and measure tenant satisfaction;

• Manage tenant communications (work in progress, service interruptions, emergency procedures);

• Coordinate tenant move-ins and move-outs, including entry and exit inspections.

Leasing

• Develop and implement the leasing strategy in collaboration with the owner;

• Manage lease renewals, vacancies and tenant retention;

• Work with commercial real estate brokers, organize property tours and negotiate offers to lease;

• Prepare and review leases, offers to lease and amendments, in coordination with legal counsel;

• Oversee tenant improvement work (allowances, schedules, compliance);

• Monitor the downtown Toronto office market (rents, vacancy rates, incentives).

Administration

• Administer leases and ensure that landlord and tenant obligations are met;

• Prepare the asset's annual business plan and present periodic management reports to the General Manager;

• Manage service contracts and suppliers (tendering, negotiation, performance monitoring);

• Ensure regulatory compliance: health and safety, accessibility (AODA), building and fire codes;

• Manage insurance, claims and risk management files;

• Monitor property assessments and property tax appeals, as required.

Accounting and Finance

• Prepare and monitor the annual operating and capital budgets;

• Analyze budget variances and produce monthly financial reports;

• Oversee billing, rent collection and recovery of outstanding accounts;

• Perform the annual reconciliation of operating costs and taxes recovered from tenants (CAM);

• Approve invoices and control expenses against approved budgets;

• Make recommendations to optimize revenue and reduce costs.

Technical Operations

• Oversee the operation and maintenance of the buildings and their systems (HVAC, electrical, plumbing, elevators, security);

• Develop and monitor preventive maintenance programs;

• Plan and manage capital projects: tendering, budgets, schedules and construction oversight;

• Coordinate technical audits and studies (building condition, energy, environmental);

• Implement energy performance and sustainability initiatives (BOMA BEST, LEED or equivalent);

• Manage emergencies and ensure business continuity.

Requirements

• University degree in business administration, real estate management, finance or a related field;
• Minimum of 10 years of experience in commercial property management, including at least 3 years as a Senior Property, Manager or in a director-level role, ideally in Class A or B downtown office buildings;
• Proven experience in the full management of an asset: leasing, finance and technical operations;
• Strong command of real estate accounting: budgets, operating cost reconciliations, financial reporting;
• Sound knowledge of building systems and capital project management;
• Knowledge of the Toronto office market and the Ontario regulatory framework (including the Commercial Tenancies Act);
• Proficiency with Microsoft Office; knowledge of Yardi is an asset;
• Commercial real estate broker licence is an asset; other recognized designations (RPA, CPM, CCIM or FMA) are valued;
• Excellent negotiation, communication and customer service skills;
• Highly autonomous and rigorous, with sound judgment and strong business acumen; comfortable working remotely with a decision-maker based overseas, across time zones;
• Fluency in spoken and written English required; French and/or Italian is an asset.