Jobs in Richmond, BC and nearby

Jobs within 25 km of Richmond, BC, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

30,738 listings · 6,345 employers Counted Oct 25, 2026. How we count

About these jobs

Employers hiring include Vancouver Coastal Health (1,093 listings), Fraser Health (784 listings), Shoppers Drug Mart (463 listings).

Common roles: Registered nurse, Retail sales associate, Software engineer.

8,258 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	33.49	5,110
CAD / year	82,000.00	2,406
CAD / month	5,692.25	312
USD / hour	18.50	178
USD / year	91,200.00	104

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 0% remote, 19% hybrid, 80% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Jobs in Richmond, BC and nearby

Within 25 km

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Added 2 days ago
HO
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Vancouver, BC
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Vancouver, BC
- Full-time
Added 2 days ago
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Vancouver, BC
- Full-time
Added 2 days ago
UO
Employee Relations Coordinator and Executive Assistant to the AVP
University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time

PERGOLUX

Customer Service Representative

Vancouver, BC, Canada

$58,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $58,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Experience: 0–2 years of experience in customer service, e-commerce, or related customer-facing roles.
Posting language: English
Posted: Oct 23, 2026

Original job description

As a Customer Service Representative, you will serve as the primary brand ambassador for PERGOLUX, delivering exceptional support across email, phone, and chat while managing orders and assisting with technical troubleshooting to elevate our customer experience. At PERGOLUX, we are redefining outdoor living through sleek, smart pergola systems that blend Scandinavian design with cutting-edge functionality. Grounded in our core values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our team operates across 14+ countries with a passion for excellence, continuous growth, and helping customers build the outdoor spaces of their dreams.

What You’ll Do

Deliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.
Manage customer orders by facilitating modifications, cancellations, tracking, WISMO inquiries, and coordinate directly with logistics and warehouse partners to resolve delivery delays.
Build deep product fluency to provide first-level technical support using scripts and FAQs, while accurately collecting data for complex escalations.
Collaborate cross-functionally with sales, logistics, and technical support teams to maintain unified customer communication and meticulous records across Zendesk and Shopify.
Actively gather customer feedback and encourage positive brand reviews on platforms such as Trustpilot and Google to inform continuous service improvements.

What You’ll Bring

0–2 years of experience in customer service, e-commerce, or related customer-facing roles.
Excellent written and verbal communication skills with a strong empathetic, customer-first approach.
Ability to multitask efficiently across multiple communication channels in a fast-paced environment.
Strong adaptability and eagerness to master systems such as Zendesk, Shopify, and order management tools.
Precise execution in following troubleshooting scripts, capturing case histories, and escalating complex inquiries when necessary.

Benefits

Comprehensive health insurance coverage.
Retirement plan options.
Paid vacation and sick days.
An international, collaborative work environment that values creativity and innovation.
Professional growth opportunities in a rapidly scaling e-commerce company.
Team culture & events including team-building activities, seasonal celebrations, and after-work gatherings.
Employee discounts on all PERGOLUX products.
Comfortable workspace with complimentary snacks and beverages.

How to Apply If you are excited to build your career with a global leader in outdoor living, explore opportunities on the PERGOLUX Career Page or connect with us via PERGOLUX LinkedIn.

Compensation Range: CA$58K - CA$65K

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More about this job

Responsibilities

Provide responsive customer support by phone, chat, and email, manage orders and delivery inquiries, and offer first-level product troubleshooting. Coordinate with logistics, warehouse, sales, and technical teams, maintain accurate records in Zendesk and Shopify, and gather customer feedback and reviews.

Requirements

The role seeks candidates with 0–2 years of experience in customer service, e-commerce, or a related customer-facing position. Applicants should have strong written and verbal communication, an empathetic customer-first approach, the ability to multitask, adaptability, and precision in following troubleshooting procedures and escalating complex cases.

Skills

Customer Service
Written Communication
Verbal Communication
Empathy
Multitasking
Adaptability
Technical Troubleshooting
Order Management
Issue Resolution
Customer Feedback Collection
Cross-Functional Collaboration
Accurate Record-Keeping
Escalation Handling
Product Knowledge

Benefits

Health Insurance
Retirement Plan Options
Paid Vacation
Paid Sick Days
Professional Growth Opportunities
Team-Building Activities
Seasonal Celebrations
After-Work Gatherings
Employee Discounts
Complimentary Snacks And Beverages

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
E-Commerce
Phone Support
Chat Support
Email Support
Order Management
Order Modifications
Order Cancellations
Order Tracking
WISMO Inquiries
Logistics Coordination
Warehouse Coordination
Technical Troubleshooting
Troubleshooting Scripts
FAQs
Case Escalation
Customer Feedback
Trustpilot
Google Reviews
Zendesk
Shopify
Customer Experience
Issue Resolution
Cross-Functional Collaboration
Online And Mail Order Retail

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