E-Commerce Operations Specialist

As our E-Commerce Operations Specialist, you will drive the day-to-day operational excellence and health of our US storefront, ensuring seamless user experiences, catalog precision, and flawless campaign execution across all customer touchpoints. Operating in a hybrid capacity from our Metrotown office, you will collaborate closely with regional leadership, US Sales and Marketing, and our global digital teams to maintain peak performance and high-converting storefront journeys.

At PERGOLUX, we design and deliver Scandinavian-inspired outdoor living solutions, fostering an ambitious, supportive, and design-led global culture grounded in Integrity, Ambition, Innovation, Humility, Appreciation, and Unity.

What You’ll Do

• Conduct daily end-to-end health checks across PDPs, collection pages, cart, and checkout flows, proactively identifying and resolving issues before they impact customers.

• Lead pre-release QA procedures for storefront themes, localized content, discount logic, and new application features across desktop and mobile devices.

• Configure, test, and manage digital promotional campaigns and discount logic in Shopify, coordinating go-live timing in sync with marketing launches.

• Maintain catalog integrity across all US product listings, spec sheets, and Google Merchant Center feeds to guarantee data and pricing accuracy.

• Analyze and report weekly storefront KPIs - including conversion rates, funnel drop-offs, and site speed - providing actionable insights and immediate optimizations.

What You’ll Bring

• 1 to 3 years of hands-on experience in e-commerce operations or webshop management, with direct expertise using Shopify and digital analytics platforms.

• Exceptional attention to detail with a disciplined, mobile-first testing mindset to catch discrepancies in localization, pricing, and visual presentation.

• Proven analytical capability using tools such as GA4 or Shopify Analytics to diagnose funnel friction and communicate findings clearly to cross-functional teams.

• Strong written and verbal communication skills, paired with a collaborative approach and the initiative to escalate and resolve roadblocks swiftly.

• Flexibility to coordinate effectively across international time zones and an egoless, proactive attitude aligned with PERGOLUX core values.

Benefits

• Comprehensive health insurance coverage.

• Retirement plan options.

• Paid vacation and sick days.

• An international, collaborative work environment that values creativity and innovation.

• Professional growth opportunities in a rapidly scaling e-commerce company.

• Team culture & events including team-building activities, seasonal celebrations, and after-work gatherings.

• Employee discounts on all PERGOLUX products.

• Comfortable workspace with complimentary snacks and beverages.

How to Apply
Submit your application through our official channels. In your application, please include a brief three-sentence response describing a webshop issue you identified, how you detected it, and the action you took to resolve it.

Explore more about our journey and opportunities on the PERGOLUX Career Page and stay connected via PERGOLUX LinkedIn.