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Added 15 mins ago
SA
Partnerships Manager
STAN AI
Toronto, ON · North York, ON
- $95,000 to $130,000 USD / year
- Full-time
STAN is looking for a Partnerships Manager to build STAN AI's network of third-party partners - industry associations, complementary vendors, and tech platforms already trusted by property…
Added 31 mins ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client…
Added 44 mins ago
A
Customer Success Manager
AIVA
Canada
- Contract
AIVA is looking for an eager Customer Success Manager (CSM) to join our growing team. You will be responsible for onboarding and supporting key accounts, ensuring their value realization of…
Added 44 mins ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Labrador City, NL
- Contract
Maximizing department sales and profit with direction from the Pharmacy Manager.
Added 44 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Surrey, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 44 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Hanover, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 44 mins ago
WC
(CAN) Consumables Associate Full Time
Walmart Canada
Thunder Bay, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 44 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brampton, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 44 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Laval, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
SE
Account Manager / Gestionnaire de comptes
Siemens Energy
Montreal, QC
- Full-time
The Account Manager is responsible for driving profitable sales growth and market share for Siemens Energy Grid Technologies Portfolio (high-voltage products including transformers,…
Added 1 hour ago
NB
Manager Commercial Banking, Agriculture
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
As an Account Manager, Agriculture, you will provide client support, establish lasting business relationships with the agribusiness community, and oversee business development for your…
Added 2 hours ago
WO
Territory Manager - Lower Mainland, BC (Legacy Division)
Women of the Vine & Spirits
Burnaby, BC
- Full-time
Achieves maximum sales profitability, growth, and account penetration within an assigned territory, market segment, and/or supplier brand by effectively selling the company's…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 3 hours ago
E
Product Manager (Travel)
Emburse
Toronto, ON
- Full-time
The Product Manager will shape the vision and delivery of our software products and analytics experiences. Partnering with clients and cross-functional teams - engineering, design,…
Added 4 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 4 hours ago
G
Technical Account Manager - Client Expansion (QC Province)
GoSecure
Montreal, QC · Quebec, QC
- Full-time
Experience in cybersecurity sales, technical account management, sales engineering, solutions architecture, cybersecurity consulting, or another relevant client-facing role.
Added 4 hours ago
O
Account Executive
Owner.com
Toronto, ON
- Full-time
We are looking for an Account Executive to join our growing sales team. This role is best suited for people who are passionate about helping small businesses grow, have a track record of…
Added 4 hours ago
AI
Technical Solutions Consultant
AI Interviews
Canada
- Full-time
…conversation through delivery and growth.This is not a pure sales role. Our work is custom solutions, so the quality of the solution matters far more than a pitch. We want someone with real…
Added 5 hours ago
E
Product Manager (Travel)
Emburse
Toronto, ON
- Full-time
The Product Manager will shape the vision and delivery of our software products and analytics experiences. Partnering with clients and cross-functional teams - engineering, design,…
Added 5 hours ago
EC
Product Manager (Travel)
Emburse Chrome River
Toronto, ON
- Full-time
The Product Manager will shape the vision and delivery of our software products and analytics experiences. Partnering with clients and cross-functional teams - engineering, design,…
Added 6 hours ago
IM
Business Development Manager
Ingram Micro Czech Republic
Mississauga, ON
- Full-time
Role: We are looking for a Business Development Manager to drive revenue growth by identifying new business opportunities, expanding existing customer relationships, and developing…
Added 6 hours ago
IT
Regional Intermediate Accountant
Inland Truck & Equipment
Kamloops, BC
- Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 8 hours ago
AG
Account Manager - Non-Commercial & Healthcare GTA
Affinity Group
Richmond Hill, ON
- Full-time
Affinity Group Canada is seeking an experienced Non-Commercial & Healthcare Account Manager to join our sales team. This role is responsible for developing and growing assigned operator…
Added 8 hours ago
R
Account Manager, Mid-Market (Canada)
Rippling
Toronto, ON
- Full-time
We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our hybrid-remote Account Management team. As an account manager at Rippling,…

PERI Canada

Customer Service Supervisor

Bolton, ON, Canada

$65,000 - $75,000 per year · Full-time

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Job details

Pay: $65,000 - $75,000 per year
Job type: Full-time
Apply by: Nov 15, 2026
Experience: Minimum 3 years’ of experience in a customer service or order fulfillment role with experience leading a team.
Posting language: English
Posted: Oct 16, 2026

Original job description

Posting Date: Oct 16, 2026

Location:

Bolton, ON, CA, L7E 1K1

Company: PERI Formwork Systems, Inc.

Scope of Position:

We are seeking a passionate and experienced Customer Service Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer satisfaction by leading, coaching, and supporting a dedicated team of Customer Care Administrators. You will continue to manage key customer accounts, while ensuring all quality performance standards and indicators are consistently met. If you are a motivated leader who thrives on inspiring others, driving performance, and building trusted relationships, this is your opportunity to lead with purpose and make a lasting impact.

What you'll do on a typical day:

Leadership:

Lead, coach, and mentor your team, cultivating a culture of high performance, collaboration, and continuous improvement.
Oversee daily workflow, assign tasks, and ensure adequate resourcing and team coverage.
Provide clear guidance, ongoing feedback, and training.
Train new and existing team members on programs, processes, and procedures as needed.
Ensure timely and accurate completion of team duties, including invoicing, updating order information, and closing jobs.

Operational Oversight:

Serve as the first point of escalation for complex or high-priority customer issues, resolving them promptly and efficiently while maintaining a positive customer experience.
Process charges for lost or damaged materials and services.
Ensure all closed job files are complete and filed in the file bank.
Support the development, tracking, and reporting of key metrics and performance indicators for order processing.
Review inventory regularly and monitor the handling and return of customer-owned materials.

Additional Responsibilities:

Maintain client and sales relationships by managing key accounts directly.
Deliver prompt, accurate, and high-quality customer service.
Engage directly with customers to clarify order requirements, resolve issues, and ensure product delivery.
Manage internal and external customer expectations by providing timely updates and information.
Other related duties as assigned.

What you'll need to be successful:

Post-secondary degree or diploma in a related field, or equivalent experience.
Minimum 3 years’ of experience in a customer service or order fulfillment role with experience leading a team.
Proven ability to inspire and develop teams by setting clear expectations and fostering a culture of accountability and service excellence.
Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
Proficiency in Microsoft Office: Word, Excel, PowerPoint.
Customer-service oriented with strong influencing abilities.
Demonstrated leadership and team development skills.
Excellent conflict resolution and problem-solving capabilities.
Strong organizational and time-management skills.
High attention to detail and accuracy.
Exceptional verbal and written communication skills.
Ability to prioritize multiple tasks effectively in a fast-paced environment.

What your benefits will be:

$65,000 - $75,000 per year
Health (including paramedical), Vision & Dental
Life Insurance
Short-Term & Long-Term Disability
Company Matching RRSP
Tuition Reimbursement
Company Bonus

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request.

PERI is an Equal Opportunity Employer.

Apply online

peri.com/career PERI Group

Formwork Scaffolding Engineering

Recruiting Team

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the Customer Care Administrators team, overseeing daily workflow, training, coverage, and accurate completion of order and job-related tasks. Manage key customer accounts, resolve escalated issues, support performance reporting, and ensure effective order processing, inventory monitoring, and customer communication.

Requirements

Requires a post-secondary degree or diploma in a related field, or equivalent experience, and at least three years of customer service or order fulfillment experience that includes team leadership. Candidates should demonstrate strong leadership, customer relationship, conflict resolution, communication, organizational, and problem-solving abilities, along with proficiency in Microsoft Office.

Skills

Team Leadership
Coaching And Mentoring
Customer Service
Order Fulfillment
Account Management
Conflict Resolution
Problem-Solving
Performance Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Communication
Organization
Time Management
Prioritization
Attention To Detail

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
Company Matching RRSP
Tuition Reimbursement
Company Bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Care
Order Fulfillment
Order Processing
Team Leadership
Coaching
Mentoring
Key Account Management
Customer Satisfaction
Escalation Management
Conflict Resolution
Performance Indicators
Performance Reporting
Invoicing
Inventory Monitoring
Customer-Owned Materials
File Management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Construction
Formwork
Scaffolding

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