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Added 40 mins ago
RP
Operations Manager
RECRUITMENT PARTNERS INC.
Nisku, AB
- Full-time
Lead, coach, and support operations, dispatch, and administrative team members
Added 40 mins ago
W
Mechanical Engineer
WalterFedy
Calgary, AB
- Full-time
…specialization and autonomy. This role involves solving complex engineering problems, modifying established guidelines, and applying mature engineering knowledge to improve design…
Added 41 mins ago
TT
Solid Works Designer (CAD Designer)
TC Transcontinental
Paris, ON
- Full-time
…French-language educational publishing group. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment…
Added 41 mins ago
W
Mechanical Engineer
WalterFedy
Toronto, ON
- Full-time
…specialization and autonomy. This role involves solving complex engineering problems, modifying established guidelines, and applying mature engineering knowledge to improve design…
Added 56 mins ago
C
Maintenance Specialist
Chrysos
Red Lake, ON
- Full-time
Technical support service for the installations via cell, email, and remote computer login for troubleshooting and performance checks during and out of office hours as agreed. This will…
Added 56 mins ago
N
Final Layout Supervisor - Netflix Animation Studios
Netflix
Vancouver, BC
- Full-time
…conform and post‑animation camera work such as focus adjustments, performance‑driven camera animation, ambient camera noise/shake, and provide feedback in these areas to align final layout…
Added 56 mins ago
EC
Développeur(euse) logiciel principal(e) / Lead Software Developer
Eaton Corporation
Brossard, QC
- Full-time
Eaton's Electrical Engineering Services and Systems division is currently seeking a Lead Software Developer. This role is based in our Eaton Americas Innovation Center in Brossard (QC) and…
Added 56 mins ago
V
Spec, Proj Technical Integr
Vale
Canada
- Full-time
…throughout the project lifecycle. As the planning discipline lead for the Canadian studies portfolio, the successful candidate will ensure that project schedules are fully integrated with…
Added 1 hour ago
AS
Asset Integrity Engineer Lead
Aker Solutions
Fort McMurray, AB
- Full-time
Our Asset Integrity Management Team in Fort McMurray, AB is currently recruiting for an Asset Integrity Engineer Lead to provide technical leadership and governance for the asset integrity…
Added 1 hour ago
KA
Calibration & Repair Technician
KF Aerospace
Kelowna, BC
- $22.54 to $28.18 CAD / hour
- Full-time
The Calibration and Repair Technician reports to the Component Shop Lead and is responsible for the inspection, calibration, maintenance, and certification of Inspection, Measuring, and…
Added 1 hour ago
TW
Manager, Maintenance
Trinity Western University
BC
- $74,600 to $80,000 CAD / year
- Full-time
- Temporary
Lead and manage the Maintenance Services team.
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…functioning of networks, servers, and data centres to optimise performance and minimise downtime. In infrastructure engineering at PwC, you will focus on designing and implementing robust…
Added 1 hour ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in DevSecOps at PwC will focus on minimising software threats by integrating…
Added 1 hour ago
PC
Cloud Architecture & Engineering, Director
PwC Canada
Toronto, ON
- Full-time
…functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in site reliability engineering at PwC will focus on enabling the reliability,…
Added 1 hour ago
PB
Corporate Laboratory Team Lead
Pollard Banknote Limited
Winnipeg, MB
- Full-time
We're looking for an innovative and collaborative Corporate Laboratory Team Lead to join our Lab Services team at our Winnipeg office located at 140 Otter Street.
Added 1 hour ago
PE
Senior Project Controller
Pattern Energy
Toronto, ON
- Full-time
Lead the maintenance of project controls systems and cost reporting to support accurate tracking of project performance and financial outcomes.
Added 1 hour ago
WW
Senior Engineering Technologist, Mechanical
WhiteWater West-
Richmond, BC
- Full-time
Independently investigate and resolve technical issues related to design, manufacturing, materials, and product performance, escalating to engineering staff as appropriate.
Added 1 hour ago
C
Maintenance Specialist
Chrysos
Surrey, BC
- Full-time
Technical support service for the installations via cell, email, and remote computer login for troubleshooting and performance checks during and out of office hours as agreed. This will…
Added 2 hours ago
PC
Customer Service Supervisor
PERI Canada
Bolton, ON
- Full-time
…to manage key customer accounts, while ensuring all quality performance standards and indicators are consistently met. If you are a motivated leader who thrives on inspiring others, driving…
Added 2 hours ago
FI
Project Manager
Fero International Inc.
Stoney Creek, NB
- Full-time
Lead cross-functional project teams – including internal staff, subcontractors, and external stakeholders to deliver projects on schedule, within budget, and in compliance with contractual…
Added 2 hours ago
Procurement Agent Kits
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
…Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales…
Added 2 hours ago
Project Manager I
City of Vancouver
Vancouver, BC
The position works with City of Vancouver staff from a variety of departments to progress engineering designs, planning and implementation related to the delivery of City Engineering…
Added 2 hours ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- $46 to $75 CAD / hour
- Contract
Aider à la surveillance de la performance de l'approvisionnement du projet et suivre les principaux indicateurs d'approvisionnement.
Added 2 hours ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- $100,000 to $140,000 CAD / year
- Full-time
Suivre la performance des fournisseurs en termes de coût, de qualité, de livraison et de réactivité.
Added 2 hours ago
PC
Manager, Threat Hunting & Incident Response
Pwc Canada
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…security analysts through regular interactions with the QA…

PERI Canada

Customer Service Supervisor

Bolton, ON, Canada

$65,000 - $75,000 per year · Full-time

Apply About employer

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Job details

Pay: $65,000 - $75,000 per year
Job type: Full-time
Apply by: Nov 15, 2026
Experience: Minimum 3 years’ of experience in a customer service or order fulfillment role with experience leading a team.
Posting language: English
Posted: Oct 16, 2026

Original job description

Posting Date: Oct 16, 2026

Location:

Bolton, ON, CA, L7E 1K1

Company: PERI Formwork Systems, Inc.

Scope of Position:

We are seeking a passionate and experienced Customer Service Supervisor to join our team. In this role, you will work closely with the department manager to ensure exceptional customer satisfaction by leading, coaching, and supporting a dedicated team of Customer Care Administrators. You will continue to manage key customer accounts, while ensuring all quality performance standards and indicators are consistently met. If you are a motivated leader who thrives on inspiring others, driving performance, and building trusted relationships, this is your opportunity to lead with purpose and make a lasting impact.

What you'll do on a typical day:

Leadership:

Lead, coach, and mentor your team, cultivating a culture of high performance, collaboration, and continuous improvement.
Oversee daily workflow, assign tasks, and ensure adequate resourcing and team coverage.
Provide clear guidance, ongoing feedback, and training.
Train new and existing team members on programs, processes, and procedures as needed.
Ensure timely and accurate completion of team duties, including invoicing, updating order information, and closing jobs.

Operational Oversight:

Serve as the first point of escalation for complex or high-priority customer issues, resolving them promptly and efficiently while maintaining a positive customer experience.
Process charges for lost or damaged materials and services.
Ensure all closed job files are complete and filed in the file bank.
Support the development, tracking, and reporting of key metrics and performance indicators for order processing.
Review inventory regularly and monitor the handling and return of customer-owned materials.

Additional Responsibilities:

Maintain client and sales relationships by managing key accounts directly.
Deliver prompt, accurate, and high-quality customer service.
Engage directly with customers to clarify order requirements, resolve issues, and ensure product delivery.
Manage internal and external customer expectations by providing timely updates and information.
Other related duties as assigned.

What you'll need to be successful:

Post-secondary degree or diploma in a related field, or equivalent experience.
Minimum 3 years’ of experience in a customer service or order fulfillment role with experience leading a team.
Proven ability to inspire and develop teams by setting clear expectations and fostering a culture of accountability and service excellence.
Demonstrates a commitment to understanding customer needs and delivering solutions that build trust and long-term relationships.
Anticipates challenges, applies sound judgment, and delivers timely solutions that meet both customer and business needs.
Proficiency in Microsoft Office: Word, Excel, PowerPoint.
Customer-service oriented with strong influencing abilities.
Demonstrated leadership and team development skills.
Excellent conflict resolution and problem-solving capabilities.
Strong organizational and time-management skills.
High attention to detail and accuracy.
Exceptional verbal and written communication skills.
Ability to prioritize multiple tasks effectively in a fast-paced environment.

What your benefits will be:

$65,000 - $75,000 per year
Health (including paramedical), Vision & Dental
Life Insurance
Short-Term & Long-Term Disability
Company Matching RRSP
Tuition Reimbursement
Company Bonus

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted. Accommodation for candidates with disabilities is available throughout the recruitment process upon request.

PERI is an Equal Opportunity Employer.

Apply online

peri.com/career PERI Group

Formwork Scaffolding Engineering

Recruiting Team

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop the Customer Care Administrators team, overseeing daily workflow, training, coverage, and accurate completion of order and job-related tasks. Manage key customer accounts, resolve escalated issues, support performance reporting, and ensure effective order processing, inventory monitoring, and customer communication.

Requirements

Requires a post-secondary degree or diploma in a related field, or equivalent experience, and at least three years of customer service or order fulfillment experience that includes team leadership. Candidates should demonstrate strong leadership, customer relationship, conflict resolution, communication, organizational, and problem-solving abilities, along with proficiency in Microsoft Office.

Skills

Team Leadership
Coaching And Mentoring
Customer Service
Order Fulfillment
Account Management
Conflict Resolution
Problem-Solving
Performance Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Communication
Organization
Time Management
Prioritization
Attention To Detail

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
Company Matching RRSP
Tuition Reimbursement
Company Bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Care
Order Fulfillment
Order Processing
Team Leadership
Coaching
Mentoring
Key Account Management
Customer Satisfaction
Escalation Management
Conflict Resolution
Performance Indicators
Performance Reporting
Invoicing
Inventory Monitoring
Customer-Owned Materials
File Management
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Construction
Formwork
Scaffolding

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