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Added 1 hour ago
HD
Associé général d'Entrepôt - Mardi au Vendredi 8:30 a.m. à 5:00 p.m. et Samedi 6:30 a.m. à 3:00 p.m.
HOME DEPOT CANADA, INC.
Montréal, QC
- Full-time
- On-site
Safely operate various types of material handling equipment (i.e., Walkie Rider, Forklift, MHE, Reach, Center Rider) in order to complete tasks, such as loading, unloading, sorting, staging…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 5 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 11 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 14 hours ago
P-
Administrative Secretary, Gyne Surgical Services - BC Women's Hospital & Health Centre
PHSA - Provincial Health Services Authority
Vancouver, BC
- Full-time
- Temporary
…software, answering telephone, greeting visitors and responding to general inquiries. Screens, prioritizes and redirects incoming and outgoing correspondence and electronic mail.…
Added 14 hours ago
AI
Sr. Vendor Technology Program Manager
AMD, Inc.
Markham, ON
- Full-time
AMD's Data Center Platform Engineering Group (DPEG) - Vendor Technology Enablement Team is designing, developing, and delivering innovative technology infrastructure enabling the digital…
Added 14 hours ago
P
Brand Program Manager
PayPal
Toronto, ON
- Full-time
…work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our…
Added 14 hours ago
PI
Brand Program Manager
PayPal, Inc.
Toronto, ON
- Full-time
…work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our…
Added 14 hours ago
Bilingual Customer Support Representative, BMO Insurance
Bank of Montreal
MB · NL · NB · NS · BC · SK · ON · AB
Provide general information on group insurance products and guide clients to appropriate online resources and tools.
Added 14 hours ago
C
Senior Quality Assurance Specialist - Consultant
Cencora
ON
- Full-time
…deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply…
Added 14 hours ago
AA
Insurance Advisor Level 1
AMA Agencies Ltd - o/a AMA Insurance Agency
Lethbridge, AB
- Full-time
…well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost…
Added 14 hours ago
EC
Territory Sales Manager - Western Canada
Eaton Corporation
Calgary, AB · Edmonton, AB · Red Deer, AB · Airdrie, AB · Leduc, AB
- Full-time
- On-site
Eaton’s Vehicle Group North America (VGNA) division is currently seeking a Territory Sales Manager – Western Canada. This is a remote, field-based position in Alberta, based within the…
Added 14 hours ago
MM
Health & Community Navigator (HCN), Float Support
MCK McKesson Corporation
Trenton, ON
- $56,300 to $75,000 USD / year
- Full-time
- Hybrid
The candidate must be willing to travel up to 75%, including overnight travel, and be flexible with work hours to accommodate different distribution center shifts, temporary assignments,…
Added 14 hours ago
Casual Inventory - 90 working days in one calendar year
Department of Justice Canada
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Yellowknife, NT · Halifax, NS · Iqaluit, NU · Ottawa, ON · Toronto, ON · Gatineau, QC · Saskatoon, SK · Whitehorse, YT
EX - Executive (example: Director, Director General)
Added 14 hours ago
RI
Pest Control Technical Services Manager
Rentokil Initial
Vancouver, BC · Surrey, BC
- $80,000 to $90,000 CAD / year
…Training Program c) Customer Service Quality Program d) Command Center data…
Added 14 hours ago
PA
Call Centre Agent
Perimeter Aviation
Winnipeg, MB
- Temporary
Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with…
Added 14 hours ago
EG
Event Senior Technical Lead, The International Centre, Mississauga Full Time
Encore Global
Mississauga, ON
- $26 to $29 CAD / hour
- Full-time
The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical…
Added 14 hours ago
Front Office Manager
Siesta Suites
Kelowna, BC
We’re looking for a strong #2 to our General Manager. You’ll lead the front desk day to day, grow our direct reservations, and help shape how Siesta Suites shows up as a brand. As the GM’s…
Added 15 hours ago
P-
Administrative Secretary, Ortho Clinic - BC Children's Hospital
PHSA - Provincial Health Services Authority
Vancouver, BC
- Full-time
- Temporary
…software, answering telephone, greeting visitors and responding to general inquiries. Screens, prioritizes and redirects incoming and outgoing correspondence and electronic mail.…
Added 15 hours ago
FF
40040: Service Center Manager I
FFC FedEx Freight Canada
Winnipeg, MB
- Full-time
Work with general office and Operation Support to ensure consistency and compliance in all service center task requirements and expectations
Added 15 hours ago
VN
General Manager - POSITION FILLED
Victoria Newitt Recruitment Inc
Burnaby, BC
- $160,000 to $190,000 CAD / year
Victoria Newitt Recruitment Inc has been retained by ABC Recycling to search for a General Manager of their Head Office location in Burnaby.
Added 15 hours ago
AA
Insurance Advisor Level 1
AMA Agencies Ltd - o/a AMA Insurance Agency
Fort McMurray, AB
- Full-time
…well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost…
Added 15 hours ago
AA
Insurance Advisor Level 1
AMA Agencies Ltd - o/a AMA Insurance Agency
Calgary, AB
- Full-time
…well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost…
Added 15 hours ago
AA
Insurance Advisor Level 1
AMA Agencies Ltd - o/a AMA Insurance Agency
Medicine Hat, AB
- Full-time
…well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost…
Added 15 hours ago
AA
Insurance Advisor Level 1
AMA Agencies Ltd - o/a AMA Insurance Agency
Edmonton, AB
- Full-time
…well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost…

Perimeter Aviation

Call Centre Agent

Winnipeg, MB, Canada

Temporary

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Job type: Temporary
Posting language: English
Posted: Oct 28, 2026

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts, negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Possess active listening skills to determine customer needs and a best course of action
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
Input correct passenger information and Flight notes in AMELIA pertaining to customers and passengers
Maintaining call control and OTP in call center while adhering SOP’s and maintaining Customer satisfaction
Identify customers’ needs, clarify information, understand every issue and provide solutions and/or alternatives
Compute costs of tickets and issue receipts for customers; collect excess fees, service charges and provide receipts to customers
Balance and complete daily sales reports and submit to the accounting department including cash box float, as required
Cross train at the Customer Service Desk to assist with customer check-in
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Call Centre Agent at Perimeter Aviation will answer customer phone and in-person inquiries and complaints, and resolve them professionally. They will also enter passenger information, issue receipts and balance daily sales reports.

Requirements

Candidates need a high school diploma or GED, Microsoft Office skills and strong customer service and communication abilities. Airline reservation experience, especially with AMELIA, and Indigenous cultural awareness training are assets.

Skills

AMELIA
Microsoft Outlook
Microsoft Excel
Microsoft Word
Airline reservation systems
Ticketing
Check-in procedures
Call centre operations
Customer service
Conflict resolution
Active listening
Cash handling
Sales reporting
Safety management systems
Problem solving
Verbal and written communication
Attention to detail

Keywords

Call Centre
Customer Service
Airline
Reservations
AMELIA
Ticketing
Check-in
Microsoft Office
Outlook
Excel
Word
Passenger Services
Aviation
Call Center Agent
Customer Support
Air Travel
Indigenous Awareness
Temporary

Seniority

Entry level

Tools

AMELIA
Microsoft Outlook
Microsoft Excel
Microsoft Word
Desktop computer
Telephone
Cash box

Languages

English

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Work requirements

Jobs in Canada