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Added 7 mins ago
SM
RQ11884 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 7 mins ago
2026 ReleasteTEST DO NOT APPLY
City of Toronto
Toronto, ON
Reporting to the Manager, Human Resources Information Systems (HRIS), and working collaboratively with other operational and/or project leads, the HR Consultant HRIS will be part of the…
Added 1 hour ago
Brick Associate, Sales
Leons Furniture Limited
Gloucester, ON
the recruitment, application, and selection process. If you require an
Added 2 hours ago
AA
RESPONSABLE DE LA PLANIFICATION BASELINE (LONG TERME) / BASELINE (LONG TERM) PLANNING MANAGER
Airbus Aircraft
Montreal, QC
- Contract
…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
Added 2 hours ago
FR
Senior HR Generalist
FirstService Residential Canada
Vancouver, BC
- Full-time
…competitive salaries, top-tier medical, dental, career training, and support for continued professional…
Added 2 hours ago
Do not apply - 2H 2026- Test BTS
Bell
Burnaby, BC
Providing support and guidance to Hiring Managers during the recruitment and hiring process Candidate Sourcing
Added 2 hours ago
C
Field & Infusion Nurse (RN)
Cencora
Vancouver, BC
- Full-time
…position offers healthcare providers with continuous education and support with regards to the diseases and therapies they are managing Individuals must be able to adapt to a fast paced and…
Added 2 hours ago
FR
Strata Coordinator
FirstService Residential Canada
Vancouver, BC
- Full-time
Must have a Strata Manager License
Added 2 hours ago
HC
Accounting Analyst/Associate - North York, Toronto, ON. Hybrid
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting directly to the Senior Manager, Finance & Administration, the Accounting Analyst will assist with various accounting analysis, operational improvement, ledger maintenance, and…
Added 3 hours ago
SH
Dietary Aide
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 3 hours ago
DS
Supervised Behaviour Therapist
Developmental Services of Leeds and Grenville
Brockville, ON
- Temporary
The behavioural function pertains to individual and group support strategies that promote social, academic, emotional, motivational and interpersonal functioning. A Supervised Behaviour…
Added 3 hours ago
J
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
- Full-time
RIBO license required, working towards CIP or CAIB (Company will support)
Added 3 hours ago
J
Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
- Full-time
Minimum 5 year of mid-market commercial insurance experience required · RIBO license required
Added 3 hours ago
LM
ADMINISTRATIVE SITE ASSISTANT - LONDON SITE
Laframboise Mechanical Electrical Ltd
London, ON
- Contract
Provide support to Project Manager, Project Superintendent, and Project Coordinator as needed.
Added 3 hours ago
LG
ADMINISTRATIVE SITE ASSISTANT - LONDON SITE
Laframboise Groupe
London, ON
- Contract
Provide support to Project Manager, Project Superintendent, and Project Coordinator as needed.
Added 3 hours ago
SH
Security Officer
Shared Health-Soins Communs
Brandon, MB
- Full-time
Ability to support clients through knowledge and communication of healthcare and community resources
Added 3 hours ago
SH
Home Care Case Coordinator
Shared Health-Soins Communs
Virden, MB
- Full-time
Reporting to the Home Care Manager, the Case Coordinator will operate with a high degree of independence as a member of the multidisciplinary team. The incumbent is responsible for…
Added 3 hours ago
SH
Clinical Educator - Nurse IV
Shared Health-Soins Communs
Brandon, MB
- Full-time
Current Basic Cardiac Life Support (BCLS) Training, as delineated in Prairie Mountain Health Policy PPG-00002 CPR Training
Added 3 hours ago
SH
Clerk III - Health Information
Shared Health-Soins Communs
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 4 hours ago
AH
Cardiology Technologist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…full-time, Cardiology Technologist I. Reporting to the Unit Manager of Cardiac Diagnostics and Clinics, the Cardiology Technologist is responsible for the performance of various cardiac…
Added 5 hours ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Lightspeed Financial Services is looking for a Software Development Manager in North America to grow and lead our technical team within the Financial Services organization.
Added 5 hours ago
Pricing Execution Analyst
Molson Coors
Toronto, ON
Work schedule Monday through Thursday in office, Friday work from home
Added 5 hours ago
L
Sr. Director, Medical Affairs - Neuroscience
Lilly
Toronto, ON
- Full-time
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 5 hours ago
GC
Audio Artist III - FC
Game Companies
Vancouver, BC
- Full-time
…audio are prerequisites. You will report to the Development Manager and work with the Audio leads. If this sounds like you – submit your application and join us on this…
Added 5 hours ago
U
Talent Acquisition Specialist
UFA
Calgary, AB
- Full-time
Reporting to the Manager, Talent Acquisition, the Talent Acquisition Specialist is a people-loving, puzzle-solving, opportunity-spotting professional who helps us identify, attract, and…

Perimeter Aviation

YYB - Customer Service Agent

North Bay, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2025

Original job description

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.

Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts, negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Possess active listening skills to determine customer needs and a best course of action
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy, and tact
Input correct passenger information and Flight notes in AMELIA pertaining to customers and passengers
Maintaining call control and OTP in call center while adhering SOP’s and maintaining Customer satisfaction
Identify customers’ needs, clarify information, understand every issue and provide solutions and/or alternatives
Compute costs of tickets and issue receipts for customers; collect excess fees, service charges and provide receipts to customers
Balance and complete daily sales reports and submit to the accounting department including cash box float, as required
Cross train at the Customer Service Desk to assist with customer check-in
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter
Actively participate in the Company’s Safety Management System
Perform additional duties as assigned

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Service Agent at Perimeter Aviation will answer passenger calls and questions, fix problems, and record passenger details in the reservation system. The agent also calculates ticket costs, handles payments and balances daily sales, and helps passengers at check-in.

Requirements

Candidates need a high school diploma or GED, and Microsoft Office skills. Customer service experience and airline reservation system experience (Amelia preferred) are assets. Candidates must be able to obtain transportation security clearances and lift up to 50 lbs.

Skills

Amelia
Microsoft Outlook
Microsoft Excel
Microsoft Word
Airline reservation systems
Call centre operations
Customer service
Passenger check-in
Ticketing and fare calculation
Cash handling
Conflict resolution
Active listening
Troubleshooting
Attention to detail
Safety management systems
Indigenous cultural awareness

Keywords

customer service
call centre
airline reservations
Amelia
ticketing
passenger service
check-in
Microsoft Office
Excel
Outlook
Word
sales reporting
cash handling
aviation
airline
safety management system
First Nations
Indigenous awareness
transportation security clearance
Thompson Manitoba

Seniority

Entry level

Tools

AMELIA
Microsoft Outlook
Microsoft Excel
Microsoft Word
telephone
desktop computer

Languages

English

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Work requirements

Jobs in Canada