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Added 24 mins ago
NO
Stock Specialist (Full-Time) - Union
Nestle Operational Services Worldwide SA
Toronto, ON
- Full-time
…employer’s contribution, mental health coverage and Health Spending…
Added 24 mins ago
Senior Business Technology Specialist
Helcim Inc
Calgary, AB
Health First: Comprehensive benefits + a Health Spending Account (HSA) starting Day 1. 🦷
Added 38 mins ago
BC
Sales Support Specialist
Beem Credit Union
Burnaby, BC · Kelowna, BC · North Vancouver, BC
- Full-time
The Sales Support Specialist provides operational and administrative support to the Commercial and Small Business Divisions, ensuring a premium level of service to assigned business…
Added 53 mins ago
TL
In-house Legal Counsel
Toronto Lawyers Association
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
…is genuinely outside your depth and needs outside counsel or specialist…
Added 53 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 54 mins ago
WA
Scheduling and Sales Specialist
WSA Americas
Burlington, ON · Hamilton, ON · Mississauga, ON · Oakville, ON · Toronto, ON
- Full-time
Join our Inside Sales Team! Now hiring a Scheduling and Sales Specialist (internally called an Inside Sales Specialist) to join our growing organization.
Added 1 hour ago
NN
Boutique Part Time Coffee Specialist - Mayfair
Nestlé Nespresso SA
Victoria, BC
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 1 hour ago
SP
Client Account Specialist
Staff Plus
Oakville, ON
- $50,000 to $70,000 CAD / year
- Full-time
Client Account Specialist - Manufacturing & Order Management
Added 1 hour ago
E
Paralegal
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Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Day 1 Coverage: Employer-paid comprehensive benefits, including dental, prescription drug, vision, paramedical coverage, and a $1,000 annual Health Spending Account.
Added 1 hour ago
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Sales Associate (Part-Time) - Vaughan Mills
Nestlé Nespresso SA
Concord, ON
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 1 hour ago
I
Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
The Specialist - Technical project integration is responsible for providing constructability technical leadership and integration oversight throughout the development, engineering,…
Added 1 hour ago
NN
Stock Specialist (Part-Time) - Mayfair
Nestlé Nespresso SA
Victoria, BC
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 1 hour ago
NN
Sales Associate (Part-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 1 hour ago
Specialist, Business Development
Miller Thomson
Toronto, ON
We are seeking a Specialist, Business Development to join our team in the Toronto Office!
Added 1 hour ago
Brokerage & Logistics Rep II - Int
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Certified Customs Specialist (CCS) designation, in good standing
Added 2 hours ago
C
Client Engagement Associate - Part-time (20hours/week)
CIBC
Dartmouth, NS
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 2 hours ago
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Client Engagement Associate - Part-time (15hours/week)
CIBC
Halifax, NS
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 2 hours ago
MT
Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
We are seeking a Specialist, Business Development to join our team in the Toronto Office!
Added 2 hours ago
TL
HR & Payroll Specialist
The Law Office Management Association (TLOMA)
Toronto, ON
- Full-time
The Payroll & HR Specialist is a hands on role responsible for the efficient processing of the semi-monthly payroll and benefits administration for approximately 200 salaried and hourly…
Added 2 hours ago
NO
Stock Specialist (Part-Time) - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
- Part-time
We are looking for a Part Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 2 hours ago
S
Junior Architectural Technologist
Stantec
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- Full-time
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Added 2 hours ago
Talent Acquisition Specialist (1 Year Contract)
ATS Automation
Cambridge, ON
Health Care Benefits + $600 Health Care Spending Account
Added 2 hours ago
PP
Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 2 hours ago
SM
EPR Business Intelligence Developer Analytics & Reporting
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Registered Practica Nurse - Withdrawal Management Services Sherbourne
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Provides health education using effective teaching strategies that takes into account the patient/family's learning needs, readiness, and motivation to learn;

PERMA-PIPE

Junior IT Support Specialist

Camrose, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

POSITION SUMMARY:

The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to user inquiries, documenting support activities, escalating complex issues, and supporting daily IT operations to ensure efficient and reliable technology services across the organization.

ESSENTIAL JOB FUNCTIONS:

Respond to initial telephone and email inquiries regarding IT related issues.
Troubleshoot and resolve relatively simple hardware, software, and network problems.
Recognize, document, and escalate more complex technical issues when required.
Log and track support calls, requests, and resolutions through the ticketing and help desk system.
Set up new computer systems, including moves, additions, and configuration changes.
Install, configure, and maintain desktops, laptops, printers, and related peripherals.
Assist with user account setup, password resets, and access requests.
Document IT processes, troubleshooting procedures, and system configurations.
Support Microsoft Office / Microsoft 365 applications and basic networking connectivity.
Provide friendly and professional customer service to internal users.
Collaborate with team members to support ongoing IT projects and operational needs.
Maintain IT equipment inventory and asset tracking.
Monitor and maintain network connectivity and internet access.
Participate in IT improvement initiatives and process optimization projects.
Maintain confidentiality and security of company and employee information.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong organizational and time-management skills.
Shop-floor device/printer troubleshooting.

WORKING RELATIONSHIPS/REPORTING:

Reports to IT Manager - Canada

Qualifications

JOB REQUIREMENTS:

EDUCATION:

Diploma, certificate, or post-secondary education in Information Technology, Computer Systems Technology, Network Administration, or a related field preferred.
Equivalent combination of education and relevant work experience may be considered.
Industry certifications such as Microsoft certifications, or similar technical certifications are considered an asset.

QUALIFICATIONS/REQUIREMENTS:

1–3 years of experience in an IT support, helpdesk, or technical support environment preferred.
Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
Experience supporting Microsoft Windows and Microsoft 365 applications.
Familiarity with Active Directory, VPN connectivity, printers, and remote support tools considered an asset.
Ability to work independently and collaboratively within a team environment.
Strong organizational skills with the ability to prioritize multiple tasks and deadlines.

EQUIPMENT TO BE USED: Must be able to operate computers and other office machines such as telephones, photocopiers, and other office equipment as the job requires.

PHYSICAL DEMANDS:

Prolonged periods of sitting and working at a computer workstation.
Ability to lift, carry, and move computer equipment, monitors, printers, and peripherals up to 25–50 lbs.
Occasional bending, kneeling, crouching, and reaching while installing or troubleshooting equipment.
Ability to travel between office or plant locations, as required.
Must be able to wear required PPE when entering production areas (e.g., safety footwear, hearing protection, safety glasses), if applicable.

MENTAL DEMANDS: Must handle diverse work problems daily. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with people at all levels in the Company.

WORKING CONDITIONS: Ability to navigate between office spaces, production areas, and inventory locations throughout the day.

PERMA-PIPE provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy, gender identity, equal pay and sexual orientation), national origin, age, mental or physical disability, veteran status or genetic information.

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More about this job

Responsibilities

Provide first-level technical support to employees by resolving routine hardware, software, account, printer, and network issues, and escalating complex problems. Document and track support requests, configure and maintain IT equipment, support daily operations and projects, and maintain inventory and information security.

Requirements

A diploma, certificate, or post-secondary education in IT or a related field is preferred, and equivalent education and relevant experience may be considered; Microsoft or similar technical certifications are an asset. One to three years of IT support experience is preferred, along with knowledge of hardware, operating systems, Microsoft Windows and Microsoft 365, and basic networking; familiarity with Active Directory, VPNs, printers, and remote support tools is an asset.

Skills

Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Help Desk Support
Ticketing Systems
Microsoft Windows
Microsoft 365
Active Directory
VPN Connectivity
Printer Support
Remote Support Tools
User Account Administration
IT Asset Tracking
Customer Service
Technical Documentation
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
Help Desk
Technical Support
Computer Hardware
Software
Operating Systems
Basic Networking
Microsoft Windows
Microsoft 365
Active Directory
VPN
Printers
Remote Support Tools
Ticketing System
User Accounts
Password Resets
Network Connectivity
IT Asset Tracking
Equipment Inventory
Troubleshooting
Technical Documentation
Customer Service
Shop-Floor Devices
Microsoft Certifications
Industrial Machinery Manufacturing

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