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Added 4 mins ago
IO
Mine Plant Machinery Engineer - Experienced - Kearl
Imperial Oil
Edmonton, AB
- Full-time
At Imperial, we work every day to responsibly develop Canada’s energy resources – applying technology and innovation to supply affordable, accessible and reliable energy while reducing…
Added 19 mins ago
UO
Scientific Data Specialist
University of Victoria
Victoria, BC
- Full-time
The Scientific Data Specialist is responsible for the development of sophisticated data products, including verification and quality assessment of real-time and archived data. These data…
Added 19 mins ago
JI
Appliances Sales Specialist
J.D. Irving, Limited
Charlottetown, PE
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 19 mins ago
C
Client Engagement Associate - Part-time (20hours/week)
CIBC
Dartmouth, NS
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 19 mins ago
C
Client Engagement Associate - Part-time (15hours/week)
CIBC
Halifax, NS
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success. You’re flexible to…
Added 20 mins ago
CT
Senior Security Analyst, PCI DSS
Canadian Tire Corporation
Oakville, ON
- Full-time
The Senior Security Analyst combines business and technology skills with strong leadership, communication, negotiation, facilitation and presentation skills. Using proven methods and tools,…
Added 20 mins ago
3
Terminal Support Specialist
3610e95b-f114-4044-bdee-00673368eb44
Delta, BC
- $81,120 to $94,896 CAD / year
- Full-time
Diploma or degree in Information Technology, Computer Systems Technology, or related discipline, or equivalent practical experience.
Added 34 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 34 mins ago
KB
Appliances Sales Specialist
Kent Building Supplies
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 34 mins ago
BS
Bilingual Human Resources Specialist (French and English Required)
Bilingual Source
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Our client, an established organization in the property management sector, is looking for a Bilingual Human Resources Specialist to support its teams across Ontario and Quebec.
Added 35 mins ago
MH
BIM Workflow Automation Specialist
Mattamy Homes
Canada
- Full-time
The BIM Workflow Automation Specialist will contribute to the development of BIM and AI-powered workflows that connect design, manufacturing, and operations. The successful candidate will…
Added 49 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 49 mins ago
BP
Legal Assistant / Administrative Assistant
BC Public School Employers' Association
Vancouver, BC
- $68,760 to $74,827 CAD / year
- Full-time
…50% to providing general administrative support services to specialist staff and in support of other members of the administrative…
Added 50 mins ago
PP
Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
…Salary Range: $50000.00 - $60000.00Salary, Job Category: ITC - Information Technology, POSITION…
Added 1 hour ago
SM
EPR Business Intelligence Developer Analytics & Reporting
St. Michael's Hospital
Toronto, ON
- Temporary
Program complex queries using SQL Server T-SQL, IBM Netezza SQL and/or SAS in order to retrieve required data and ensure that reports contain the most up-to-date information.
Added 1 hour ago
U
International Tax Specialist
UPS
Mississauga, ON
- Contract
We are seeking a detail-oriented and collaborative Tax Specialist to support the Canadian Tax team. This role offers an excellent opportunity to gain hands-on experience in corporate income…
Added 1 hour ago
P
Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 1 hour ago
E
Controls Specialist
Element5
St. Thomas, ON
- $70,000 to $75,000 CAD / year
- Full-time
We're looking for a hands-on, technically minded Controls Specialist who enjoys troubleshooting automation systems, improving equipment reliability, and working with teams to keep…
Added 1 hour ago
I
Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 1 hour ago
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Technology Lifecycle Services Renewals Sales Specialist - Entry Level Sales Program 2027
IBM
Calgary, AB
- $82,875 to $117,000 CAD / year
- Full-time
At IBM, technology creates value when it helps organizations solve meaningful business challenges. As a Technical Lifecycle Services Renewals Sales Specialist, you will create demand, build…
Added 1 hour ago
U
International Tax Specialist
UPS
Mississauga, ON
- Contract
We are seeking a detail-oriented and collaborative Tax Specialist to support the Canadian Tax team. This role offers an excellent opportunity to gain hands-on experience in corporate income…
Added 1 hour ago
BD
Data Automation Specialist
Black Diamond Group
Calgary, AB
- Full-time
Diploma, degree, certification, or equivalent practical experience in business technology, data analytics, information systems, business analysis, information technology, data science, or a…
Added 1 hour ago
Learning Technology Specialist
MCAP
Calgary, AB · Vancouver, BC · Toronto, ON · Waterloo, ON
Internal Job Title: Learning Technology Specialist
Added 1 hour ago
UO
Associate Director, Facilities Planning
University of British Columbia
Kelowna, BC · UBCO | Campus Administration Building (ADM)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
…and how facilities are used including function, equipment and technology. Programs are based on changing user needs, department and faculty expansions, and Campus Master Plan…
Added 1 hour ago
Mine Plant Machinery Engineer - Experienced - Kearl
ExxonMobil
Edmonton, AB
At Imperial, we work every day to responsibly develop Canada’s energy resources – applying technology and innovation to supply affordable, accessible and reliable energy while reducing…

PERMA-PIPE

Junior IT Support Specialist

Camrose, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

POSITION SUMMARY:

The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to user inquiries, documenting support activities, escalating complex issues, and supporting daily IT operations to ensure efficient and reliable technology services across the organization.

ESSENTIAL JOB FUNCTIONS:

Respond to initial telephone and email inquiries regarding IT related issues.
Troubleshoot and resolve relatively simple hardware, software, and network problems.
Recognize, document, and escalate more complex technical issues when required.
Log and track support calls, requests, and resolutions through the ticketing and help desk system.
Set up new computer systems, including moves, additions, and configuration changes.
Install, configure, and maintain desktops, laptops, printers, and related peripherals.
Assist with user account setup, password resets, and access requests.
Document IT processes, troubleshooting procedures, and system configurations.
Support Microsoft Office / Microsoft 365 applications and basic networking connectivity.
Provide friendly and professional customer service to internal users.
Collaborate with team members to support ongoing IT projects and operational needs.
Maintain IT equipment inventory and asset tracking.
Monitor and maintain network connectivity and internet access.
Participate in IT improvement initiatives and process optimization projects.
Maintain confidentiality and security of company and employee information.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong organizational and time-management skills.
Shop-floor device/printer troubleshooting.

WORKING RELATIONSHIPS/REPORTING:

Reports to IT Manager - Canada

Qualifications

JOB REQUIREMENTS:

EDUCATION:

Diploma, certificate, or post-secondary education in Information Technology, Computer Systems Technology, Network Administration, or a related field preferred.
Equivalent combination of education and relevant work experience may be considered.
Industry certifications such as Microsoft certifications, or similar technical certifications are considered an asset.

QUALIFICATIONS/REQUIREMENTS:

1–3 years of experience in an IT support, helpdesk, or technical support environment preferred.
Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
Experience supporting Microsoft Windows and Microsoft 365 applications.
Familiarity with Active Directory, VPN connectivity, printers, and remote support tools considered an asset.
Ability to work independently and collaboratively within a team environment.
Strong organizational skills with the ability to prioritize multiple tasks and deadlines.

EQUIPMENT TO BE USED: Must be able to operate computers and other office machines such as telephones, photocopiers, and other office equipment as the job requires.

PHYSICAL DEMANDS:

Prolonged periods of sitting and working at a computer workstation.
Ability to lift, carry, and move computer equipment, monitors, printers, and peripherals up to 25–50 lbs.
Occasional bending, kneeling, crouching, and reaching while installing or troubleshooting equipment.
Ability to travel between office or plant locations, as required.
Must be able to wear required PPE when entering production areas (e.g., safety footwear, hearing protection, safety glasses), if applicable.

MENTAL DEMANDS: Must handle diverse work problems daily. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with people at all levels in the Company.

WORKING CONDITIONS: Ability to navigate between office spaces, production areas, and inventory locations throughout the day.

PERMA-PIPE provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy, gender identity, equal pay and sexual orientation), national origin, age, mental or physical disability, veteran status or genetic information.

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More about this job

Responsibilities

Provide first-level technical support to employees by resolving routine hardware, software, account, printer, and network issues, and escalating complex problems. Document and track support requests, configure and maintain IT equipment, support daily operations and projects, and maintain inventory and information security.

Requirements

A diploma, certificate, or post-secondary education in IT or a related field is preferred, and equivalent education and relevant experience may be considered; Microsoft or similar technical certifications are an asset. One to three years of IT support experience is preferred, along with knowledge of hardware, operating systems, Microsoft Windows and Microsoft 365, and basic networking; familiarity with Active Directory, VPNs, printers, and remote support tools is an asset.

Skills

Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Help Desk Support
Ticketing Systems
Microsoft Windows
Microsoft 365
Active Directory
VPN Connectivity
Printer Support
Remote Support Tools
User Account Administration
IT Asset Tracking
Customer Service
Technical Documentation
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
Help Desk
Technical Support
Computer Hardware
Software
Operating Systems
Basic Networking
Microsoft Windows
Microsoft 365
Active Directory
VPN
Printers
Remote Support Tools
Ticketing System
User Accounts
Password Resets
Network Connectivity
IT Asset Tracking
Equipment Inventory
Troubleshooting
Technical Documentation
Customer Service
Shop-Floor Devices
Microsoft Certifications
Industrial Machinery Manufacturing

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