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Added 4 mins ago
TI
Production Manager
Tolko Industries
High Prairie, AB
- Full-time
We’re looking for a Production Manager to join our High Prairie OSB Division, located in High Prairie, Alberta. Our mill has undergone an exciting major rebuild and modernization including…
Added 4 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $25.82 CAD / hour
- Other
…visitors and staff. Reporting to the Coordinator and/or the Manager, Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker…
Added 4 mins ago
D
Principal Software Engineer, Docker Hardened Images
Docker
Remote, Canada
- Full-time
- Remote
Take part in the paid on-call rotation; respond to incidents, debug production issues, and drive systemic improvements in reliability.
Added 18 mins ago
AI
Intermediate Data Support Analyst
AGF Investments
Toronto, ON
- Full-time
…system/process improvements. The individual will work with the Manager, Investment Operations, Data Support to support business partners and external parties on all processes relating to…
Added 18 mins ago
TI
Production Manager
Tolko Industries
High Prairie, AB
- Full-time
We’re looking for a Production Manager to join our High Prairie OSB Division, located in High Prairie, Alberta. Our mill has undergone an exciting major rebuild and modernization including…
Added 18 mins ago
AC
Food Service Supervisor
Aramark Canada
Vaughan, ON
- Full-time
…Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with teammates, and help…
Added 18 mins ago
S
Staff Software Engineer, Payments Intelligence
Stripe
Toronto, ON
- Full-time
Familiarity with ML systems in production: model serving, training pipelines, observability, and evaluation
Added 18 mins ago
SH
Senior Manager, Analytics & Insights
SE Health
Markham, ON
- Full-time
The Senior Manager, Analytics & Insights leads SE Health’s analytics delivery team and owns the partnership between that team and the business. This hands-on leadership role exists to…
Added 18 mins ago
MC
EMS Engineer
MatchBox Consulting Group
Calgary, AB
- Full-time
Contribute to deployment plans and work closely with the operations and support teams during production deployments to ensure a smooth transition.
Added 18 mins ago
MG
Electronic Assembler
MISTRAS Group
Calgary, AB
- Full-time
The ideal candidate brings intermediate to advanced soldering abilities, a meticulous eye for detail, and a commitment to safe, high-quality production in a dynamic shop environment.
Added 18 mins ago
S
In Store Bakery - Certified Baker TF
Sobeys
Langford, BC
- Full-time
Oversee daily production, merchandising, and product presentation to ensure freshness, quality, and visual appeal.
Added 18 mins ago
In Store Bakery - Certified Baker TF
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Langford, BC
Oversee daily production, merchandising, and product presentation to ensure freshness, quality, and visual appeal.
Added 18 mins ago
Deli Manager
Freson Bros.
Sundre, AB
We are hiring for a Full-Time Deli Manager position with a wage range of $50,000 - $60,000 at our location in Sundre, AB.
Added 33 mins ago
TU
Marketing and Communications Specialist, SHCS - Okanagan
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…initiatives from planning and concept development through creative production, implementation and…
Added 48 mins ago
R
Hyper Automation Lead
Raise
Calgary, AB
- Full-time
Maintain a prioritized delivery backlog and balance new development, production support, technical improvement and team capacity.
Added 48 mins ago
RT
Senior Engineer – Electrical Systems Integration
Rang Technologies Inc
Toronto, ON
- $50 to $55 CAD / hour
- Contract
In your role, you will be supported by the electrical systems manager as a Professional – Engineering – Electrical Systems Integration in a multifaceted position within the Functional…
Added 48 mins ago
C
Senior HP NonStop (Tandem) Developer – BESS Wire Payments
Cogency
Toronto, ON
- Full-time
Engagement: Legacy Application Modernization and Production Support
Added 48 mins ago
BC
Senior Automation Engineer (Project Manager)
BBA Consultants
Saguenay, QC
- Full-time
Undergraduate degree in automated production engineering or electrical engineering
Added 48 mins ago
TU
Communications Coordinator
The University of British Columbia
Kelowna, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
This position reports to the Communications Manager, and works closely with the School of Engineering (SoE) Leadership and Management to meet the school's communications needs. It interacts…
Added 48 mins ago
A
Project Manager
Actalent
Burnaby, BC
- $43 to $53 CAD / hour
- Full-time
…multiple complex subsea equipment build programs. The Project Manager will work directly with engineering, production, procurement, and finance teams to manage the lifecycle of drill system…
Added 48 mins ago
ML
Business Process Manager
Matix Lumber
Winnipeg, MB
- Full-time
Identify and prioritize improvement opportunities across estimating, project management, procurement, inventory, production, site operations, job costing, invoicing, and customer service.
Added 48 mins ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Own production support for the AI and data applications, pipelines, and platform components the team delivers, including incident response, root cause analysis, and problem management.
Added 48 mins ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 48 mins ago
BD
Transmission Technician I
BD Diesel
Abbotsford, BC
- Full-time
Experienced with basic hand tools in a production environment
Added 48 mins ago
TM
Content Marketing Manager - MRG Live & Rapseason
The MRG Group
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
Founded in 2008, MRG Live has grown to become Canada's leading independent concert and entertainment production company. It is now Canada's largest concert and entertainment promotion…

PERMA-PIPE

Junior IT Support Specialist

Camrose, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

POSITION SUMMARY:

The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to user inquiries, documenting support activities, escalating complex issues, and supporting daily IT operations to ensure efficient and reliable technology services across the organization.

ESSENTIAL JOB FUNCTIONS:

Respond to initial telephone and email inquiries regarding IT related issues.
Troubleshoot and resolve relatively simple hardware, software, and network problems.
Recognize, document, and escalate more complex technical issues when required.
Log and track support calls, requests, and resolutions through the ticketing and help desk system.
Set up new computer systems, including moves, additions, and configuration changes.
Install, configure, and maintain desktops, laptops, printers, and related peripherals.
Assist with user account setup, password resets, and access requests.
Document IT processes, troubleshooting procedures, and system configurations.
Support Microsoft Office / Microsoft 365 applications and basic networking connectivity.
Provide friendly and professional customer service to internal users.
Collaborate with team members to support ongoing IT projects and operational needs.
Maintain IT equipment inventory and asset tracking.
Monitor and maintain network connectivity and internet access.
Participate in IT improvement initiatives and process optimization projects.
Maintain confidentiality and security of company and employee information.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong organizational and time-management skills.
Shop-floor device/printer troubleshooting.

WORKING RELATIONSHIPS/REPORTING:

Reports to IT Manager - Canada

Qualifications

JOB REQUIREMENTS:

EDUCATION:

Diploma, certificate, or post-secondary education in Information Technology, Computer Systems Technology, Network Administration, or a related field preferred.
Equivalent combination of education and relevant work experience may be considered.
Industry certifications such as Microsoft certifications, or similar technical certifications are considered an asset.

QUALIFICATIONS/REQUIREMENTS:

1–3 years of experience in an IT support, helpdesk, or technical support environment preferred.
Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
Experience supporting Microsoft Windows and Microsoft 365 applications.
Familiarity with Active Directory, VPN connectivity, printers, and remote support tools considered an asset.
Ability to work independently and collaboratively within a team environment.
Strong organizational skills with the ability to prioritize multiple tasks and deadlines.

EQUIPMENT TO BE USED: Must be able to operate computers and other office machines such as telephones, photocopiers, and other office equipment as the job requires.

PHYSICAL DEMANDS:

Prolonged periods of sitting and working at a computer workstation.
Ability to lift, carry, and move computer equipment, monitors, printers, and peripherals up to 25–50 lbs.
Occasional bending, kneeling, crouching, and reaching while installing or troubleshooting equipment.
Ability to travel between office or plant locations, as required.
Must be able to wear required PPE when entering production areas (e.g., safety footwear, hearing protection, safety glasses), if applicable.

MENTAL DEMANDS: Must handle diverse work problems daily. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with people at all levels in the Company.

WORKING CONDITIONS: Ability to navigate between office spaces, production areas, and inventory locations throughout the day.

PERMA-PIPE provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy, gender identity, equal pay and sexual orientation), national origin, age, mental or physical disability, veteran status or genetic information.

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More about this job

Responsibilities

Provide first-level technical support to employees by resolving routine hardware, software, account, printer, and network issues, and escalating complex problems. Document and track support requests, configure and maintain IT equipment, support daily operations and projects, and maintain inventory and information security.

Requirements

A diploma, certificate, or post-secondary education in IT or a related field is preferred, and equivalent education and relevant experience may be considered; Microsoft or similar technical certifications are an asset. One to three years of IT support experience is preferred, along with knowledge of hardware, operating systems, Microsoft Windows and Microsoft 365, and basic networking; familiarity with Active Directory, VPNs, printers, and remote support tools is an asset.

Skills

Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Help Desk Support
Ticketing Systems
Microsoft Windows
Microsoft 365
Active Directory
VPN Connectivity
Printer Support
Remote Support Tools
User Account Administration
IT Asset Tracking
Customer Service
Technical Documentation
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
Help Desk
Technical Support
Computer Hardware
Software
Operating Systems
Basic Networking
Microsoft Windows
Microsoft 365
Active Directory
VPN
Printers
Remote Support Tools
Ticketing System
User Accounts
Password Resets
Network Connectivity
IT Asset Tracking
Equipment Inventory
Troubleshooting
Technical Documentation
Customer Service
Shop-Floor Devices
Microsoft Certifications
Industrial Machinery Manufacturing

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