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GO
Case Counsellor
Government of Manitoba
Portage la Prairie, MB
- Full-time
Post-secondary education in the social services field. This may include a certificate, diploma, or degree. An equivalent combination of education, training and experience within the social…
Added 16 mins ago
JI
Office Administrator - 12 Month Contract
J.D. Irving, Limited
Saint John, NB
- Full-time
Post-secondary education in Office Administration, Business Administration, or a related field.
Added 16 mins ago
GT
Operations and Project Coordinator
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
Post-secondary education in Business Administration, Accounting, Project Management, or a related field, or equivalent combination of education and relevant experience.
Added 16 mins ago
C
Governance Solutions Analyst Co-op
CIBC
Toronto, ON
- Full-time
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered…
Added 16 mins ago
C
Business Analyst co-op
CIBC
Toronto, ON
- Full-time
· You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered…
Added 16 mins ago
C
AI Scientist Co-op
CIBC
Toronto, ON
- Full-time
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered…
Added 16 mins ago
B
Intraday Liquidity Manager
BMO
Toronto, ON · FCP
- Full-time
5+ years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Added 16 mins ago
B
Manager - Finance, FP&A
BMO
Toronto, ON · BMOPLACE
- Full-time
Typically between 10 - 12 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 16 mins ago
SC
Wireless Sales Supervisor
Staples Canada
Surrey, BC
- Full-time
Completion of post-secondary education is preferred
Added 31 mins ago
M
Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Post-secondary education in a relevant field or equivalent practical experience.
Added 31 mins ago
Senior Underwriter - Commercial Lines Mid Market-Maritimes
Wawanesa Insurance
Moncton, NB · Dartmouth, NS
Post-secondary education or related business experience.
Added 31 mins ago
MS
Dayforce Consultant
Marberg Staffing
Toronto, ON · North York, ON
- $80 to $90 CAD / hour
- Temporary
Education: Post Secondary Degree in Information Technology, Computer Science, Software Engineering or related discipline, or equivalent combination of work experience and education.
Added 45 mins ago
C
Manager, Systems Development - Agentic Salesforce Delivery
Co-operators
Guelph, ON · Mississauga, ON · Toronto, ON
- Full-time
Have 7 years of experience in Information Technology or a related field and have completed post-secondary education in Information Technology, Computer Science, or a related discipline.
Added 45 mins ago
MO
Library Assistant 2
Municipality of Chatham-Kent
Blandford-Blenheim, ON · Merlin, ON · Blenheim, ON
- Part-time
At minimum, a two-year diploma from a recognized and accredited post-secondary institution, or an equivalent combination of education and experience.Minimum two years public service…
Added 45 mins ago
A|
Shipping and Receiving Supervisor
AGI | Global Food Infrastructure
Lethbridge, AB · Nobleford, AB
- Full-time
Post-secondary education in Supply Chain is an asset
Added 45 mins ago
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Franchise Operations Coordinator
WildBrain
Toronto, ON
- Full-time
Post-secondary education in business administration, accounting, or a related field.
Added 1 hour ago
Member IT Services - Integration Technical Lead
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
…include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 1 hour ago
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Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
…Nexus AI content calendar to support product launches, customer education, and sales conversations. This includes case studies, blogs, white papers, launch content, and other materials that…
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UG
26AE08 - Capital Renewal Project Lead - Guelph Board Office
Upper Grand District School Board
Guelph, ON
- Full-time
…attending a variety of programs across 66 elementary and 12 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington, and the…
Added 1 hour ago
W
Franchise Operations Coordinator
WildBrain
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Post-secondary education in business administration, accounting, or a related field.
Added 1 hour ago
BS
Assistant Director, IT Services
Burnaby School District - SD41
Burnaby, BC
- Contract
The Assistant Director acts as a key liaison between Information Technology Services, schools, administrative departments, and external partners. The position provides leadership for the…
Added 1 hour ago
MM
Integration Technical Lead
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Post-secondary degree or diploma in computer science, information technology, engineering, or a related discipline, or an equivalent combination of education and experience.
Added 1 hour ago
IS
CityView Application Specialist
InSync Systems
AB · Greater Edmonton Metropolitan Area
- Contract
Post-secondary education in Information Technology, Computer Science, Business, Public Administration, or a related discipline is considered an asset.
Added 1 hour ago
B
Order Processing Administrator
backdrop.com
Vancouver, BC
- Full-time
You'll play an important role in keeping orders organized, ensuring deadlines are met, and coordinating information between our Sales, Design, Purchasing, Production, and Shipping teams.
Added 1 hour ago
CF
Senior Security Specialist
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Toronto, ON
- Full-time
…application security, cloud and infrastructure security, security technology, governance, and advisory services. The incumbent works independently, coordinates cross-functional remediation,…

PERMA-PIPE

Junior IT Support Specialist

Camrose, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

POSITION SUMMARY:

The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to user inquiries, documenting support activities, escalating complex issues, and supporting daily IT operations to ensure efficient and reliable technology services across the organization.

ESSENTIAL JOB FUNCTIONS:

Respond to initial telephone and email inquiries regarding IT related issues.
Troubleshoot and resolve relatively simple hardware, software, and network problems.
Recognize, document, and escalate more complex technical issues when required.
Log and track support calls, requests, and resolutions through the ticketing and help desk system.
Set up new computer systems, including moves, additions, and configuration changes.
Install, configure, and maintain desktops, laptops, printers, and related peripherals.
Assist with user account setup, password resets, and access requests.
Document IT processes, troubleshooting procedures, and system configurations.
Support Microsoft Office / Microsoft 365 applications and basic networking connectivity.
Provide friendly and professional customer service to internal users.
Collaborate with team members to support ongoing IT projects and operational needs.
Maintain IT equipment inventory and asset tracking.
Monitor and maintain network connectivity and internet access.
Participate in IT improvement initiatives and process optimization projects.
Maintain confidentiality and security of company and employee information.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong organizational and time-management skills.
Shop-floor device/printer troubleshooting.

WORKING RELATIONSHIPS/REPORTING:

Reports to IT Manager - Canada

Qualifications

JOB REQUIREMENTS:

EDUCATION:

Diploma, certificate, or post-secondary education in Information Technology, Computer Systems Technology, Network Administration, or a related field preferred.
Equivalent combination of education and relevant work experience may be considered.
Industry certifications such as Microsoft certifications, or similar technical certifications are considered an asset.

QUALIFICATIONS/REQUIREMENTS:

1–3 years of experience in an IT support, helpdesk, or technical support environment preferred.
Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
Experience supporting Microsoft Windows and Microsoft 365 applications.
Familiarity with Active Directory, VPN connectivity, printers, and remote support tools considered an asset.
Ability to work independently and collaboratively within a team environment.
Strong organizational skills with the ability to prioritize multiple tasks and deadlines.

EQUIPMENT TO BE USED: Must be able to operate computers and other office machines such as telephones, photocopiers, and other office equipment as the job requires.

PHYSICAL DEMANDS:

Prolonged periods of sitting and working at a computer workstation.
Ability to lift, carry, and move computer equipment, monitors, printers, and peripherals up to 25–50 lbs.
Occasional bending, kneeling, crouching, and reaching while installing or troubleshooting equipment.
Ability to travel between office or plant locations, as required.
Must be able to wear required PPE when entering production areas (e.g., safety footwear, hearing protection, safety glasses), if applicable.

MENTAL DEMANDS: Must handle diverse work problems daily. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Must relate and interact with people at all levels in the Company.

WORKING CONDITIONS: Ability to navigate between office spaces, production areas, and inventory locations throughout the day.

PERMA-PIPE provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy, gender identity, equal pay and sexual orientation), national origin, age, mental or physical disability, veteran status or genetic information.

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More about this job

Responsibilities

Provide first-level technical support to employees by resolving routine hardware, software, account, printer, and network issues, and escalating complex problems. Document and track support requests, configure and maintain IT equipment, support daily operations and projects, and maintain inventory and information security.

Requirements

A diploma, certificate, or post-secondary education in IT or a related field is preferred, and equivalent education and relevant experience may be considered; Microsoft or similar technical certifications are an asset. One to three years of IT support experience is preferred, along with knowledge of hardware, operating systems, Microsoft Windows and Microsoft 365, and basic networking; familiarity with Active Directory, VPNs, printers, and remote support tools is an asset.

Skills

Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Help Desk Support
Ticketing Systems
Microsoft Windows
Microsoft 365
Active Directory
VPN Connectivity
Printer Support
Remote Support Tools
User Account Administration
IT Asset Tracking
Customer Service
Technical Documentation
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
IT Support
Help Desk
Technical Support
Computer Hardware
Software
Operating Systems
Basic Networking
Microsoft Windows
Microsoft 365
Active Directory
VPN
Printers
Remote Support Tools
Ticketing System
User Accounts
Password Resets
Network Connectivity
IT Asset Tracking
Equipment Inventory
Troubleshooting
Technical Documentation
Customer Service
Shop-Floor Devices
Microsoft Certifications
Industrial Machinery Manufacturing

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