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Added 1 month ago
Environmental Engineering or Science Graduate
GHD Group Pty Ltd
Toronto, ON
Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.
Added 1 month ago
Environmental Engineering or Science Graduate
GHD Group Pty Ltd
St. Catharines, ON
Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.
Added 1 month ago
F
AI Engineer
FacilityOS
Remote, Canada
- $80,000 to $100,000 CAD / year
- Full-time
- Remote
The Cloud Engineer reports to the Director of Cloud Engineering and joins the CloudOps team responsible for the infrastructure behind FacilityOS’s SaaS platform. This is a generalist role…
Added 1 month ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
We are seeking a Senior OT Control Systems Engineer to join a critical industrial operations environment in Saint John, New Brunswick. In this role, you will be responsible for the design,…
Added 1 month ago
M
Customer Service Quality Manager
Merrithew®
Toronto, ON · Scarborough, ON
- $75,000 to $100,000 CAD / year
- Full-time
…training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of…
Added 1 month ago
CG
SecOps Engineer
CSC Generation
Toronto, ON
- Full-time
…chaining misconfigurations, and adapting in real time. We need an engineer who can build AI-aware defenses across our cloud environment and codebases before we need them, not…
Added 1 month ago
MI
Customer Quality and Service Supervisor
Merrithew International Inc.
Scarborough Bluffs Park, ON
- Full-time
…training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of…
Added 1 month ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
We are seeking a Senior OT Control Systems Engineer to join a critical industrial operations environment in Saint John, New Brunswick. In this role, you will be responsible for the design,…
Added 1 month ago
SH
Senior Project Manager
Scarborough Health Network
Toronto, ON
- Full-time
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of…
Added 1 month ago
Aircraft Maintenance Engineer - Yellowknife
WestJet Group
Yellowknife, NT
Night Shift Premium of $2.00/hour · A 5,5,4 rotation schedule consisting of day, afternoons and night shifts (shift bidding based on seniority)
Added 1 month ago
Senior Full Stack Engineer
OpenTable
Toronto, ON
As an engineer on the Diner Growth – Blog Team, you’ll take ownership of evolving our CMS and web platform. You’ll work across the full stack-from our existing WordPress, PHP, and Apache…
Added 1 month ago
TC
Azure Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Collaborate with network and security teams to enforce NSG rules, UDRs, and Azure Policy.
Added 1 month ago
W
Project Engineer (Open to New Graduates)
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
Must have a valid driver’s license
Added 1 month ago
W
Project Engineer
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
…D’Italiano, Gadoua, Casa Mendosa, Farm House and Mie et Cie. Our network spans 14 state-of-the-art bakery manufacturing facilities across…
Added 1 month ago
EB
Cloud Platform Engineer
EQ Bank
Toronto, ON
- Full-time
The Cloud Platform Engineer is responsible for all aspects of our Kubernetes and Docker containers. He/she will be responsible for production support, administration, testing, and…
Added 1 month ago
LH
Senior Backend Engineer Rust
Lawrence Harvey
Toronto, ON · Greater Toronto Area, Canada
- $130,000 to $145,000 CAD / year
- Full-time
Oakville / GTA - ~3 days in office
Added 1 month ago
EB
Cloud Platform Engineer
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Cloud Platform Engineer is responsible for all aspects of our Kubernetes and Docker containers. He/she will be responsible for production support, administration, testing, and…
Added 1 month ago
TC
Network Engineer SD WAN with AWS
Tata Consultancy Services
Montreal, QC
- Full-time
The role requires expertise in SD-WAN architecture, AWS networking, cloud connectivity, high availability, and network security.
Added 1 month ago
AC
Mechanical Lead Engineer (Piping & Pneumatic)
ALTEN Canada
Kingston, ON
- Full-time
…& Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000 employees, we are trusted by industry…
Added 1 month ago
P
Senior Machine Learning Systems Engineer (CAD)
PointClickCare
Mississauga, ON
- Full-time
The Senior Machine Learning Systems Engineer will work closely with the Product and Engineering teams to design, build, and operate the machine learning platform that enables teams across…
Added 1 month ago
P
Senior Machine Learning Systems Engineer (CAD)
PointClickCare
Mississauga, ON
- $154,000 to $193,000 CAD / year
- Full-time
The Senior Machine Learning Systems Engineer will work closely with the Product and Engineering teams to design, build, and operate the machine learning platform that enables teams across…
Added 1 month ago
Apprentice/Intern Rail Engineer
Mott MacDonald
Toronto, ON
Building connections through our Early Career Professionals Network
Added 1 month ago
Apprentice/Intern Rail Engineer
Mott MacDonald
Vancouver, BC
Building connections through our Early Career Professionals Network
Added 1 month ago
PG
Technical Services Engineer
Perseus Group, Constellation Software
Canada
- Full-time
Technical Services Engineers + Local IT must have some kind of degree in Computer Science or a related discipline
Added 1 month ago
A
Responsable Architecte IA (Intelligence Artificielle)
Avanade
Montreal, QC
- Full-time
…role you will need to be confident in leveraging our global network (across Accenture, Microsoft, & our Partners), working together and openly sharing ideas, knowledge, and resources. You…

Perseus Group, Constellation Software

Technical Services Engineer

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

The Technical Services Engineers + Local IT delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

The Technical Services Engineers + Local IT is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by senior service resources from other departments.

Technical Services Engineers + Local IT fixes the cases informed by consumers or customers. The Technical Services Engineers + Local IT typically offer the first point of contact with the client. During the incident resolving process, Technical Services Engineers + Local IT work with other experts, vendors, and specialists to solve the incidents for the customers.

Technical Services Engineers + Local IT also provision of articles for users in the self-service site, update requirements, and look up the status of requests.

Technical Services Engineers + Local IT must perform multiple functions effectively and simultaneously. Duties of Technical Services Engineers + Local IT may vary, but core responsibilities include the following: 

Technical Services Engineers + Local IT play an administration function within the organization. Not limited to Desktop Support & Administration, Network Administration, Recommend, Acquire and deploy new hardware for staff.

Technical Services Engineers + Local IT with regards to the Hosting Initiative build out the server infrastructure required to Host our customers environments in 3rd party cloud. Monitor and Maintain the server infrastructure for performance, reliability and availability. Provision backup and disaster recovery services for clients on the hosting initiative.

 Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of the issues relating to both software and hardware. The documentation and or video is to be attached to the ticket in the CRM application. Technical Services Engineers + Local IT must be accurate and professional in their time entry descriptions to facilitate Customer Invoicing. Technical Services Engineers + Local IT maintain and develop documentation that is shared with the customers IT group. In addition Technical Service Engineers must develop and maintain internal guides and checklists to insure proper installing and deployment.

Create and forward purchase order for recommended Hardware Purchases.

Create and forward Work Orders for billable engagements.

Manage Support Requests

A significant responsibility of Technical Services Engineers + Local IT is to manage support and billable requests that can come through a range of networks, such as meeting, email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Technical Services Engineers + Local IT must also maintain support tracking systems. 

Resolve Technical Issues

Technical Services Engineers + Local IT must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems. 

Accelerate Complex Cases

Technical Services Engineers + Local IT often must accelerate customer support requests to higher-level IT System Architects if they are unable to resolve a particular issue on their own. Technical Services Engineers + Local IT will provide higher level IT specialists with details about the issue so that they can resolve it effectively. 

Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of issues relating to both software and hardware. 

Training

Provide education to new customers on the technical aspects of the Software applications, maintenance and deployment. Ensure the customer can maintain the Infrastructure and Platform required to run the Software effectively and optimally. In addition provide peer to peer training to create subject matter experts with the group.

Educational Requirements & Future Outlook

Technical Services Engineers + Local IT must have some kind of degree in Computer Science or a related discipline. 

Certifications

When it comes to Technical Services Engineers + Local IT, there are many numbers of certificate and certification programs that focus more or less exclusively on the technical aspect of the platform, and the different job roles it helps. The higher number of credentials that they can acquire will confirm the senior level of technical support.

Certifications, such as MCSA, PCCSA can help take your career to greater heights. 

Skills

Technical Services Engineers + Local IT  resolve direct customer issues by support with technical knowledge to fix software and hardware configuration issues. The organization usually hire applicants with at least an associate’s degree, along with the below skills:

Technical expertise – as they regularly play a direct role in fixing a client’s problems, Technical Services Engineers + Local IT need excellent technical and system expertise
Problem-resolving abilities – Technical Services Engineers + Local IT are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems
Communication – operational message is key in this role since Technical Services Engineers + Local IT required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware configuration problems
Time administration – Technical Services Engineers + Local IT requires excellent time management aids and should be able to set priorities when covering multiple issues
Team partnership – Technical Services Engineers + Local IT routinely work with customer IT personnel to resolve user issues, so they need to collaborate with team members and coworkers

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$63,000.00 - CAD$77,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

#HB HO

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More about this job

Responsibilities

The Technical Services Engineer provides primary incident resolution, hardware and software maintenance, and server infrastructure management for clients. They act as the first point of contact for support requests while maintaining comprehensive documentation and providing user training.

Requirements

Candidates must hold at least an associate's degree in Computer Science or a related discipline. Proficiency in technical troubleshooting, system administration, and effective communication is required, with professional certifications like MCSA or PCCSA considered an asset.

Skills

Technical support
Hardware maintenance
Network administration
Desktop support
Server infrastructure
Troubleshooting
Customer service
Documentation
Time management
Problem-solving
Communication
Backup and disaster recovery
Cloud hosting
CRM software
Deployment
Training

Visa sponsorship

Not detected in the job text

Keywords

Technical Services Engineer
IT Support
Desktop Support
Network Administration
Server Infrastructure
Cloud Hosting
Backup
Disaster Recovery
CRM
Hardware Deployment
Software Configuration
MCSA
PCCSA
Incident Resolution
Technical Documentation
Customer Service
Troubleshooting
System Administration
Software Development
IT Infrastructure

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Work requirements

Jobs in Canada