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Added 1 month ago
PG
Technical Services Engineer
Perseus Group, Constellation Software
Canada
- Full-time
…Services Engineers + Local IT must also maintain support tracking…
Added 1 month ago
M
Business Development Manager, Mine Control
Micromine
Sudbury, ON · Greater Sudbury, ON
- Full-time
Build trusted relationships with mine operations, technical, engineering, and executive stakeholders.
Added 1 month ago
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Business Development Manager, Mine Control
Micromine
Montreal, QC
- Full-time
Build trusted relationships with mine operations, technical, engineering, and executive stakeholders.
Added 1 month ago
M
Business Development Manager, Mine Control
Micromine
Vancouver, BC
- Full-time
Build trusted relationships with mine operations, technical, engineering, and executive stakeholders.
Added 1 month ago
VE
Procurement Co-op
Veolia Environnement SA
Oakville, ON
- Internship
…cross-functional collaboration meetings with project teams, engineering, and suppliers. Support communication between procurement and internal stakeholders regarding project-specific…
Added 1 month ago
S
Engineer Refinery
Safety-Kleen
Breslau, ON
- Full-time
Provides engineering support to plant maintenance department on an as needed basis and coordinates planning of scheduled outage of major systems.
Added 1 month ago
A
Sr. Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
10+ years of related work experience in electrical engineering and power systems design in the nuclear industry.
Added 1 month ago
A
Sr. Electrical Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
10+ years of related work experience in electrical engineering and power systems design in the nuclear industry.
Added 1 month ago
A
Fire Protection Process Engineering Analyst
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 1 month ago
PL
Senior Electrical Engineer - PL#79302
Peter Lucas
Vancouver, BC
- $130,000 to $150,000 CAD / year
- Full-time
Provide senior-level electrical engineering support during construction completion activities
Added 1 month ago
RM
Construction Miner - Canadian Royalties Inc,
REDPATH MINING
Quebec, QC
- Full-time
Following Redpath Canada Limited health and safety standards and systems, including the Five Point Safety System and the Cardinal Rules, and reporting any unsafe acts or conditions
Added 1 month ago
B
Consultant en Déploiement Bilingue / Bilingual Deployment Consultant (QC or ON)
BD
Quebec, QC
- Full-time
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 1 month ago
K
Category Procurement Lead - Kiewit Supply Network
Kiewit
AB · Edmonton, AB
- Full-time
…equipment, materials, and services Kiewit's construction and engineering business depends on. The Supply Chain Lead owns one or more spend categories end to end, building the category…
Added 1 month ago
A
Responsable Architecte IA (Intelligence Artificielle)
Avanade
Montreal, QC
- Full-time
…understand how various parts of the business processes, operating systems, and application architectures work together to design a specific AI solution that fits a client’s environmental…
Added 1 month ago
FF
PLC Programmer
FPS Food Process Solutions Corporation
Richmond, BC
- Full-time
The PLC Programmer role is primarily responsible for the design of industrial electrical systems for FPS machines. The role requires the incumbent to be capable in the automation…
Added 1 month ago
AI
Warehouse Representative
Applied Industrial Technologies - Canada
Nisku, AB
- Full-time
…transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities…
Added 1 month ago
S
Lead Site Reliability Engineer - Database Management
SimCorp
Toronto, ON
- Full-time
Bachelor’s in Computer Science or related field (Master’s is a plus) and 7–10 years of operational experience troubleshooting mission-critical software systems.
Added 1 month ago
B
Consultant en Déploiement Bilingue / Bilingual Deployment Consultant (QC or ON)
BD
ON · Ontario, Canada
- Full-time
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 1 month ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
Added 1 month ago
F
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
- Full-time
Added 1 month ago
CE
MECHANICAL ENGINEER
Charlotte Engineers
Engineer, BC
- Full-time
Experience designing mechanical systems, preferably for healthcare facilities.
Added 1 month ago
O
SharePoint/M365 Architects
Orangutech
Canada
- Temporary
Review computer software systems and data requirements as well as communication and response needs and determine operating systems and languages needed to support them
Added 1 month ago
GG
Repair Shop Manager and Safety Officer
GEA Group
Burlington, ON
- Full-time
Ensure effective coordination between workshop and adjacent departments, such as logistics, engineering, supply chain, sales and service.
Added 1 month ago
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Solutions Designer- Canada Public Sector, Federal
Cisco
Ottawa, ON · Kanata, Ontario
- Full-time
Minimum of 5+ years of professional experience in systems architecture, solution design, systems engineering, technical consulting, delivery, or implementation within enterprise…
Added 1 month ago
B
Developer Support Specialist
Brex
Vancouver, BC
- Full-time
…partners to never-before seen things in the finance world. As a Developer Support Specialist, you are the front-line point of contact supporting developers to be successful when using…

Perseus Group, Constellation Software

Technical Services Engineer

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

The Technical Services Engineers + Local IT delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

The Technical Services Engineers + Local IT is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by senior service resources from other departments.

Technical Services Engineers + Local IT fixes the cases informed by consumers or customers. The Technical Services Engineers + Local IT typically offer the first point of contact with the client. During the incident resolving process, Technical Services Engineers + Local IT work with other experts, vendors, and specialists to solve the incidents for the customers.

Technical Services Engineers + Local IT also provision of articles for users in the self-service site, update requirements, and look up the status of requests.

Technical Services Engineers + Local IT must perform multiple functions effectively and simultaneously. Duties of Technical Services Engineers + Local IT may vary, but core responsibilities include the following: 

Technical Services Engineers + Local IT play an administration function within the organization. Not limited to Desktop Support & Administration, Network Administration, Recommend, Acquire and deploy new hardware for staff.

Technical Services Engineers + Local IT with regards to the Hosting Initiative build out the server infrastructure required to Host our customers environments in 3rd party cloud. Monitor and Maintain the server infrastructure for performance, reliability and availability. Provision backup and disaster recovery services for clients on the hosting initiative.

 Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of the issues relating to both software and hardware. The documentation and or video is to be attached to the ticket in the CRM application. Technical Services Engineers + Local IT must be accurate and professional in their time entry descriptions to facilitate Customer Invoicing. Technical Services Engineers + Local IT maintain and develop documentation that is shared with the customers IT group. In addition Technical Service Engineers must develop and maintain internal guides and checklists to insure proper installing and deployment.

Create and forward purchase order for recommended Hardware Purchases.

Create and forward Work Orders for billable engagements.

Manage Support Requests

A significant responsibility of Technical Services Engineers + Local IT is to manage support and billable requests that can come through a range of networks, such as meeting, email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Technical Services Engineers + Local IT must also maintain support tracking systems. 

Resolve Technical Issues

Technical Services Engineers + Local IT must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems. 

Accelerate Complex Cases

Technical Services Engineers + Local IT often must accelerate customer support requests to higher-level IT System Architects if they are unable to resolve a particular issue on their own. Technical Services Engineers + Local IT will provide higher level IT specialists with details about the issue so that they can resolve it effectively. 

Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of issues relating to both software and hardware. 

Training

Provide education to new customers on the technical aspects of the Software applications, maintenance and deployment. Ensure the customer can maintain the Infrastructure and Platform required to run the Software effectively and optimally. In addition provide peer to peer training to create subject matter experts with the group.

Educational Requirements & Future Outlook

Technical Services Engineers + Local IT must have some kind of degree in Computer Science or a related discipline. 

Certifications

When it comes to Technical Services Engineers + Local IT, there are many numbers of certificate and certification programs that focus more or less exclusively on the technical aspect of the platform, and the different job roles it helps. The higher number of credentials that they can acquire will confirm the senior level of technical support.

Certifications, such as MCSA, PCCSA can help take your career to greater heights. 

Skills

Technical Services Engineers + Local IT  resolve direct customer issues by support with technical knowledge to fix software and hardware configuration issues. The organization usually hire applicants with at least an associate’s degree, along with the below skills:

Technical expertise – as they regularly play a direct role in fixing a client’s problems, Technical Services Engineers + Local IT need excellent technical and system expertise
Problem-resolving abilities – Technical Services Engineers + Local IT are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems
Communication – operational message is key in this role since Technical Services Engineers + Local IT required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware configuration problems
Time administration – Technical Services Engineers + Local IT requires excellent time management aids and should be able to set priorities when covering multiple issues
Team partnership – Technical Services Engineers + Local IT routinely work with customer IT personnel to resolve user issues, so they need to collaborate with team members and coworkers

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$63,000.00 - CAD$77,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

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More about this job

Responsibilities

The Technical Services Engineer provides primary incident resolution, hardware and software maintenance, and server infrastructure management for clients. They act as the first point of contact for support requests while maintaining comprehensive documentation and providing user training.

Requirements

Candidates must hold at least an associate's degree in Computer Science or a related discipline. Proficiency in technical troubleshooting, system administration, and effective communication is required, with professional certifications like MCSA or PCCSA considered an asset.

Skills

Technical support
Hardware maintenance
Network administration
Desktop support
Server infrastructure
Troubleshooting
Customer service
Documentation
Time management
Problem-solving
Communication
Backup and disaster recovery
Cloud hosting
CRM software
Deployment
Training

Visa sponsorship

Not detected in the job text

Keywords

Technical Services Engineer
IT Support
Desktop Support
Network Administration
Server Infrastructure
Cloud Hosting
Backup
Disaster Recovery
CRM
Hardware Deployment
Software Configuration
MCSA
PCCSA
Incident Resolution
Technical Documentation
Customer Service
Troubleshooting
System Administration
Software Development
IT Infrastructure

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