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Added 1 month ago
Associate/Full Professor-Academic Geriatrician, Division Head & Peter Cipriano Chair, Senior Health
University of Toronto
Toronto, ON
Applicants must be eligible for a full-time clinical academic appointment at the rank of Associate or Full Professor at the University of Toronto and will be expected to fulfill the…
Added 1 month ago
PG
Technical Services Engineer
Perseus Group, Constellation Software
Canada
- Full-time
…the scope of their capability or responsibility are fixed by senior service resources from other…
Added 1 month ago
NR
Senior Software Engineer
Norton Rose Fulbright
Toronto, ON
- Full-time
The Senior Software Engineer is responsible for developing, implementing, and supporting enterprise-grade cloud solutions leveraging Microsoft Azure and Microsoft Fabric. This role focuses…
Added 1 month ago
Director, Club Operations
CAA Club Group
Thornhill, ON
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Added 1 month ago
VA
Veterinarian, Foster Park and Northumberland Animal Hospital
VCA Animal Hospitals
Belleville, ON
- Full-time
Nurture senior pets: monitor aging patients, manage chronic conditions, and provide gentle, proactive care to maintain their comfort and overall quality of life.
Added 1 month ago
WC
Manager, Data Analytics - AI Enablement
Walmart Canada
Mississauga, ON
- Full-time
…initiatives. The Manager may present data and recommendations to senior leadership and stakeholders, ensuring data-driven decision-making across the…
Added 1 month ago
T
Business Banking Associate, National Real Estate Group
TD
Surrey, BC · Vancouver, BC
- Full-time
The Associate supports the underwriting, portfolio management, and execution of commercial real estate financing transactions within the National Real Estate Group. Working closely with…
Added 1 month ago
OM
Senior Campaign Manager, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Senior Campaign Manager, Programmatic is responsible for responsible for campaign set up, tagging and optimization. Their goal is to improve the quality and performance of our campaigns.
Added 1 month ago
FA
Associate, Corporate Development and Private Equity
Forum Asset Management
Toronto, ON
- Full-time
Forum Asset Management is seeking an Associate, Corporate Development and Private Equity to originate, execute and manage investments alongside senior members of the team, reporting to the…
Added 1 month ago
OM
Senior Campaign Manager, Programmatic
Omnicom Media
Vancouver, BC
- Full-time
The Senior Campaign Manager, Programmatic is responsible for responsible for campaign set up, tagging and optimization. Their goal is to improve the quality and performance of our campaigns.
Added 1 month ago
OM
Associate Director, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Associate Director, Programmatic is responsible for delivering successful audience-based programmatic media programs across a portfolio of KINESSO clients. The Associate Director will…
Added 1 month ago
C1
Senior Data Engineer (Microsoft Fabric) | 6 months Contract | Vancouver-(Hybrid)
Central 1
Vancouver, BC
- Contract
As a Senior Data Engineer you will be the subject matter expert in Microsoft Fabric to support the evolving data needs of Central 1. The Senior Data Engineer is responsible for designing,…
Added 1 month ago
MC
Lead Development Project Management Associate
Mattel Canada
Montreal, QC
- Full-time
We are seeking a Lead, Development Program Management Associate to drive the end-to-end execution of product development programs within the Mattel Building Sets portfolio. This role leads…
Added 1 month ago
HD
Associate Property Manager
Harvard Developments
Calgary, AB
- Full-time
Harvard Developments Corporation has an immediate opening for an Associate Property Manager to join our team in Calgary, Alberta. Harvard is a full-service real estate management company…
Added 1 month ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on Microsoft security engineer to support the design, implementation, and continuous improvement of our Managed Detection and Response (MDR) services. You will…
Added 1 month ago
I
Senior Campaign Manager, Social
Initiative
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Social is responsible for the overall account performance and execution. Their goal is to provide best in class expertise and recommendations that…
Added 1 month ago
TD
Associate, Strategic Finance & Analytics
Tetra Digital Group
Toronto, ON
- Full-time
Excellent written and oral communication, with comfort presenting to senior leadership and the board
Added 1 month ago
D
Associate (Senior Consultant), M&A Corporate Finance - Vancouver 2
Deloitte
Vancouver, BC
- Full-time
Our team is looking for Senior Associates to play a key role on M&A and growth capital transactions. As part ofyour role, you will co-ordinate and perform critical aspects throughout the…
Added 1 month ago
TC
Junior Finance Associate
Thomas Cavanagh Construction Limited
Ashton, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Finance Associate is responsible for processing invoices, maintaining accurate financial records, managing vendor payments, and performing reconciliations. This role supports the…
Added 1 month ago
CR
Associate Manager of Health & Wellness
COGIR Real Estate
Ottawa, ON
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 1 month ago
Assistant Vice-President (AVP) & Senior Counsel, Litigation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Reporting to the Vice-President & Associate General Counsel, Litigation and Employment, as an AVP & Senior Counsel, Litigation, you will be a key leader of the of the Canadian Litigation…
Added 1 month ago
OC
Accountant, Senior/CAN
Oatey Company
Montreal, QC
- Full-time
As the Senior Accountant, you will play a key role in supporting the financial health and performance of the business. You will lead core accounting activities, including month-end…
Added 1 month ago
FA
Associate, Corporate Development and Private Equity
Forum Asset Management
Toronto, ON
- Full-time
Forum Asset Management is seeking an Associate, Corporate Development and Private Equity to originate, execute and manage investments alongside senior members of the team, reporting to the…
Added 1 month ago
NB
Senior Relationship Manager, Commercial Banking
National Bank of Canada
AB · Edmonton, AB
- Full-time
A career as Senior Relationship Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied…
Added 1 month ago
NB
Chief Solution Architect
National Bank of Canada
Montreal, QC
- Full-time
You are part of a team of 20 colleagues in the wealth Management sector and report to a Senior Manager. Our team stands out for its culture of collaboration, mutual support among its…

Perseus Group, Constellation Software

Technical Services Engineer

Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

Original job description

The Technical Services Engineers + Local IT delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

The Technical Services Engineers + Local IT is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by senior service resources from other departments.

Technical Services Engineers + Local IT fixes the cases informed by consumers or customers. The Technical Services Engineers + Local IT typically offer the first point of contact with the client. During the incident resolving process, Technical Services Engineers + Local IT work with other experts, vendors, and specialists to solve the incidents for the customers.

Technical Services Engineers + Local IT also provision of articles for users in the self-service site, update requirements, and look up the status of requests.

Technical Services Engineers + Local IT must perform multiple functions effectively and simultaneously. Duties of Technical Services Engineers + Local IT may vary, but core responsibilities include the following: 

Technical Services Engineers + Local IT play an administration function within the organization. Not limited to Desktop Support & Administration, Network Administration, Recommend, Acquire and deploy new hardware for staff.

Technical Services Engineers + Local IT with regards to the Hosting Initiative build out the server infrastructure required to Host our customers environments in 3rd party cloud. Monitor and Maintain the server infrastructure for performance, reliability and availability. Provision backup and disaster recovery services for clients on the hosting initiative.

 Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of the issues relating to both software and hardware. The documentation and or video is to be attached to the ticket in the CRM application. Technical Services Engineers + Local IT must be accurate and professional in their time entry descriptions to facilitate Customer Invoicing. Technical Services Engineers + Local IT maintain and develop documentation that is shared with the customers IT group. In addition Technical Service Engineers must develop and maintain internal guides and checklists to insure proper installing and deployment.

Create and forward purchase order for recommended Hardware Purchases.

Create and forward Work Orders for billable engagements.

Manage Support Requests

A significant responsibility of Technical Services Engineers + Local IT is to manage support and billable requests that can come through a range of networks, such as meeting, email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Technical Services Engineers + Local IT must also maintain support tracking systems. 

Resolve Technical Issues

Technical Services Engineers + Local IT must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems. 

Accelerate Complex Cases

Technical Services Engineers + Local IT often must accelerate customer support requests to higher-level IT System Architects if they are unable to resolve a particular issue on their own. Technical Services Engineers + Local IT will provide higher level IT specialists with details about the issue so that they can resolve it effectively. 

Manage Service Documentation

Technical Services Engineers + Local IT must maintain comprehensive records of issues relating to both software and hardware. 

Training

Provide education to new customers on the technical aspects of the Software applications, maintenance and deployment. Ensure the customer can maintain the Infrastructure and Platform required to run the Software effectively and optimally. In addition provide peer to peer training to create subject matter experts with the group.

Educational Requirements & Future Outlook

Technical Services Engineers + Local IT must have some kind of degree in Computer Science or a related discipline. 

Certifications

When it comes to Technical Services Engineers + Local IT, there are many numbers of certificate and certification programs that focus more or less exclusively on the technical aspect of the platform, and the different job roles it helps. The higher number of credentials that they can acquire will confirm the senior level of technical support.

Certifications, such as MCSA, PCCSA can help take your career to greater heights. 

Skills

Technical Services Engineers + Local IT  resolve direct customer issues by support with technical knowledge to fix software and hardware configuration issues. The organization usually hire applicants with at least an associate’s degree, along with the below skills:

Technical expertise – as they regularly play a direct role in fixing a client’s problems, Technical Services Engineers + Local IT need excellent technical and system expertise
Problem-resolving abilities – Technical Services Engineers + Local IT are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems
Communication – operational message is key in this role since Technical Services Engineers + Local IT required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware configuration problems
Time administration – Technical Services Engineers + Local IT requires excellent time management aids and should be able to set priorities when covering multiple issues
Team partnership – Technical Services Engineers + Local IT routinely work with customer IT personnel to resolve user issues, so they need to collaborate with team members and coworkers

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$63,000.00 - CAD$77,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

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More about this job

Responsibilities

The Technical Services Engineer provides primary incident resolution, hardware and software maintenance, and server infrastructure management for clients. They act as the first point of contact for support requests while maintaining comprehensive documentation and providing user training.

Requirements

Candidates must hold at least an associate's degree in Computer Science or a related discipline. Proficiency in technical troubleshooting, system administration, and effective communication is required, with professional certifications like MCSA or PCCSA considered an asset.

Skills

Technical support
Hardware maintenance
Network administration
Desktop support
Server infrastructure
Troubleshooting
Customer service
Documentation
Time management
Problem-solving
Communication
Backup and disaster recovery
Cloud hosting
CRM software
Deployment
Training

Visa sponsorship

Not detected in the job text

Keywords

Technical Services Engineer
IT Support
Desktop Support
Network Administration
Server Infrastructure
Cloud Hosting
Backup
Disaster Recovery
CRM
Hardware Deployment
Software Configuration
MCSA
PCCSA
Incident Resolution
Technical Documentation
Customer Service
Troubleshooting
System Administration
Software Development
IT Infrastructure

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